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“Great Service. Building Not So Much”

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Cambridge Suites - Sydney
Ranked #2 of 7 Hotels in Sydney
Certificate of Excellence
Brantford
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Service. Building Not So Much”
Reviewed 9 August 2014 via mobile

The staff in this hotel are amazing. The restaurant is quite good. The decor is pretty modern. The location right on the boardwalk is great. So much good makes it one of the better places in Sydney.

The bad is in the details. The building is very damp due to weak air conditioning. You will feel it in the sheets and pillows. It has caused the wall paper to bulge at the seems and the carpet baseboards to come loose. The light switches and cover plates are dirty and dated. You get two flat sheets to sandwich the duvet between and a flat sheet under you. No duvet cover or fitted sheets. Additional warm blankets are old rough and worn. The kitchen comes with 2 cups and two spoons, etc. Two towels in the bathroom. The key cards have been recycled so many times they look more worn than my Credit Card and can be flaky. Obvious cost cutting and not good when you are three people sharing a suite.

The room layout is Bizzare. Anyone sleeping on the pullout has to enter the main bedroom to use the sink. A plus however is windows that actually open and wonderful thick drapes.

Parking is difficult to find. They rent the spaces out to people not staying in the hotel making it difficult to find a spot on weekends.

There is no pool just a hot tub upstairs and rusty gym equipment. Guests are however given access to the local YMCA which offers great equipment.

Overall it doesn't live up to its past glory or the level of product one expects at this price point.

Stayed August 2014, travelled with family
Helpful?
Thank judyzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 13 August 2014
Dear judyzzz,

We appreciate hearing about your recent stay in Sydney.

Cambridge Suites Sydney has just celebrated our 25th anniversary and is very proud to see the new look that will be coming soon. It is through the feedback of our guest, which we improve and grow. Starting in 2014, Cambridge Suites will be renovated to add to the proud history, that we have worked towards.

I look forward to welcoming your family back to us in 2015!

Thank you,
Doug
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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Digby
1 review
Reviewed 7 August 2014

awesome service and so relaxing!!!! Beds were so comfortable best sleep I have had in months. Hot complimentary breakfast was very enjoyable and delicious. Hotel staff very friendly and courteous, would definately recommend.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shauna & Robin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 13 August 2014
Shauna & Robin T,

Cambridge is very happy to host the Bike Rally Weekend again this year! We look forward to seeing you again next year. Perhaps a long, extended weekend in 2015 to relax a bit more.

Thank you for staying with us.
Doug
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Halifax, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 August 2014

Room was great....wish we had more time to spend on the rooftop patio....great view....great location.....breakfast was OK......pre-requested 2 bathrobes for room and were not placed...also A/C was cool but not cold.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NovaScotia1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 13 August 2014
NovaScotia1971,

Thank you for choosing Cambridge Suites for your stay in Sydney. We look forward to seeing you the next time.

There will be a few new items in the hotel starting soon!

See you then,
Doug
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Larrys River
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

I am disturbed that a registered and checked in guest was denied admittance due to his appearance and due diligence was not exercised to investigate.
When I checked in on Saturday I requested my adult son be registered
also. I was requested to print his full name on the sign in form, I
did so. The day desk clerk was busy and forgot to electronically
register my son on the room. When my son returned to the hotel early
on Sunday morning without his room key he was denied entry. The night
desk clerk refused to call my room phone and refused to make a key for
my son. Fortunately my son found a place to sleep with a local
resident , otherwise he would have spent the night outdoors. I find
this negligence disturbing.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 18 August 2014
Howard S

I apologize for your son being denied entry to your suite. Thank you for your feedback and yes, immediate action has been taken to ensure that this will not happen to another family. I hope that this will not deter you and your family from choosing us in the future.
Please call upon myself anytime for your future reservations,

Sincerely,
Doug
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Dartmouth
1 review
Reviewed 6 August 2014

We always stay at the Cambridge Suites when we go to Sydney. The rooms are clean and the staff is friendly and helpful. The breakfast is excellent with a good variety. We can take our dog there too. We recommend the Cambridge Suits to our friends.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 12 August 2014
Thank you L B,

I am happy to hear from one our frequent guests. Many people mention that their puppy knows where they are at when the car pulls up. Treats are behind the front desk!

Perhaps on your next stay, we may notice some of the new renovations that are going to start our 26th year.

Many more visits,
Doug
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Dartmouth
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

Hotel is in a great location on the waterfront, close to nightlife and restuarants. Beds were the best I have slept in for any hotel, can't be beat if a restful night is what you are looking for.
I recommend the Govenor's Pub and Eatery, five minute walk, for the best seafood, beer and sunset.
Buffet breakfast was just ok.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 12 August 2014
Jeff M

Being located downtown, guests at Cambridge Suites have the opportunity to see more as they walk the boardwalk or go shopping. Or they could walk through our lobby to try our new outside eating area.

We are happy to celebrate our 25th anniversary and to see many new things to come in 2015.

Thank you,
Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverview
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Great location on the Sydney boardwalk. Great room set up. Very good breakfast included in the price and parking included in the price as well. Friendly staff and overall good service. I would go back!



  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Marie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSSydney, Front Office Manager at Cambridge Suites - Sydney, responded to this review, 12 August 2014
Hi Marie W,

Thank you, we value the opportunity to hear from our guests. Hopefully, we will see you in the not so distance future.

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cambridge Suites - Sydney

Property: Cambridge Suites - Sydney
Address: 380 Esplanade St, Sydney, Nova Scotia B1P 1B1, Canada
Region: Canada > Nova Scotia > Cape Breton Island > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Cambridge Suites - Sydney 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
A hotel with the freedom of more space, in the heart of downtown Sydney. Welcome to the unique experience of Cambridge Suites Hotel, where you enjoy the special added comfort and spaciousness of a suite without spending more than the price of a hotel room. Perfectly located in the heart of downtown Sydney, Nova Scotia, our suites provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Check into something more comfortable. ... more   less 
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Also Known As:
Cambridge Suites - Sydney Hotel Sydney
Cambridge Hotel Sydney
Cambridge Suites - Sydney Nova Scotia, Canada

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