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“Dont have anything left at the front desk for someone”
Review of Burnside Hotel

Burnside Hotel
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Burnside Hotel
Ranked #11 of 11 Hotels in Dartmouth
Reviewed 25 May 2011

The rooms were plain which was ok because I was there to see family anyways. But a parcel was left for me at the front desk. I was not notified of this at any time when I was at the front desk or at my room during the week, even when I checked out I still was not told of the parcel being there. Then instead of getting the parcel, it disappeared magically and they had no clue what happened to it. It just grew legs and vanished from behind the front desk. The hotel did nothing to make amends for this happening also.

  • Stayed: April 2011, travelled solo
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12  Thank ichabod444b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 October 2014

Dear Valued Guest, Thank you for taking the time to write your review. I apologize that your stay did not live up to your expectations. If you could please call me at 902-468-7117 to further discuss your stay it would be greatly appreciated.

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8 - 14 of 14 reviews

Reviewed 22 November 2010

When I got in to my room the first thing I noticed is that it stunk. The carpets were dirty the bathrooms were dirty but the worst part was when I went to go to bed there were pubic hairs all over the bed. They wouldn't even give us a refund the next day. I'm pretty sure this hotel is used for prostitutes. I recommend no one take their family there.

  • Stayed: December 2009, travelled with family
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15  Thank john999123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 October 2014

Dear Valued Guest, Thank you for taking the time to write your review. I apologize that your stay did not live up to your expectations. If you could please call me at 902-468-7117 to further discuss your stay it would be greatly appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2009

I prebooked this place for the end of our 2 week stay in Nova Scotia as it was going to be economical - about $79/night for a queen room. I wasn't surprised that it was shabby and older, and a bit noisy out front due to the busy street.
However, our queen room was no longer available and we had to take a double room. We got to the room and it was dirty! A gum wrapper on the bed, dirt on the carpet, a stained towel, and hair on the bathroom floor behind the door, also in the tub and on the plug for the tub!!
Stayed there long enough to book a better motel nearby. We told the desk clerk we couldn't stay because of the above cleanliness problems, and he apologized and gave me a slip of paper showing no charges/holds on my credit card.

  • Stayed: June 2009, travelled as a couple
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18  Thank Babbaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 October 2014

Dear Valued Guest, Thank you for taking the time to write your review. I apologize that your stay did not live up to your expectations. If you could please call me at 902-468-7117 to further discuss your stay it would be greatly appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2008

We stayed here ONE night on the Labour Day weekend this year because everything else was booked up. We had a non-smoking room that reeked of cigarette smoke and even had a long ash on the window (which we photographed). There were even grains of rice on the carpet under the table. The wallpaper was bubbled and peeling off in several places, the chairs were scruffy , well worn and the once red fabric was black. The bathroom was 60's to 70's style, we had 2 towels and 2 facecloths for 4 people and they were frayed and worn out. There was an ant problem but management had a bulletin posted on the wall so we tried not to be upset by this alone. We notified the front desk and they offered another room on the first floor however we declined because we didn't feel safe being on the bottom level and we had already used the facilities before we discovered all of the flaws, plus more importantly we were leaving for an appointment. Believe me we slept in our clothes on our own blankets that night and left VERY EARLY the next morning. Further discussions with the front desk regarding a refund or credit because of the conditions only elicited the response to contact the owner. WELL... he was out of the country (I assume back in his native land) but then I was directed to contact his son the manger....well after many attempts and several conversations his last words to me were "to leave it with him and he'd get back to me"......that was October. I have yet to hear anything back and I don't expect to. I will continue to try just for the point of the matter. I hope their licence is revoked and anyone who recommends this place must either own it or be blind with no sense of smell or else never stayed in a room there.

  • Stayed: September 2008, travelled with family
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18  Thank ForgiesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 October 2014

Dear Valued Guest, Thank you for taking the time to write your review. I apologize that your stay did not live up to your expectations. If you could please call me at 902-468-7117 to further discuss your stay it would be greatly appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2008

This place is HORRIBLE and does not even deserve 1 star! DO NOT stay here! There was body hair in one of the double beds, signs that they have an ant problem, yellow-stained blankets on beds, hair in the towels and horrible service. WAY over-priced. The rooms stink. The best part of this hotel is the water pressure but I was too grossed out to shower so we left as early as we could in the morning. We only stayed there because the airport tourism desk said there was nothing else available and booked us here. We've stayed at 4 star B&Bs in Nova Scotia for cheaper than this dive-hole. If you really want to know how I really feel, this place should be plowed over and redeveloped.

  • Stayed: August 2008, travelled with family
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14  Thank stephanieemwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 October 2014

Dear Valued Guest, Thank you for taking the time to write your review. I apologize that your stay did not live up to your expectations. If you could please call me at 902-468-7117 to further discuss your stay it would be greatly appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2008

this is the worst hotel/motel i ever stayed in . i travell all over the maritmes for work and stay in alot of motels and this is by far the worst one in the maritimes.
1.theire is a swingers party once a week just above the office.
2. the cleaning lady was smoking drugs behind the establishment .
3.the rooms smell like smoke ,even in the non -smoking rooms.
4.the food in the restaurant was terrible,and the buffet was cold.
5.the carpets in the rooms are filthy.
6. I stayed there for two weeks and the cleaning lady only cleaned the room 4 times i was not impressed.

If you visit halifax/dartmouth stay away from the burnside hotel
or you will be sorry!!......

  • Stayed: July 2007, travelled on business
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19  Thank young_iron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymor T, Guest Relations Manager at Burnside Hotel, responded to this reviewResponded 22 August 2014

Makes a me wonder why a person that stay’s in a lot of hotel’s would actually continue their stay for 2 weeks in a place as they describe it.

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A TripAdvisor Member
Norristown, PA
134
Reviewed 3 September 2002

I would not recommend a stay at the Burnside Hotel in Dartmouth, Nova Scotia for the following reasons:
1. No elevator to upper floors
2. Room and lobby smell of smoke
3. Porn is freely available to anyone, including children, on TV
4. Efficiencies have no cookware and few eating utensils
5. The kitchenette was very hot
6. A light burnt out was not replaced during our entire stay, even though it was mentioned twice
7. There is no walkway to the front entrance, which makes it dangerous to exit the building, since hotel traffic can pass right by the front entryway
8. For what you don't get it is too expensive

34  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 January 2005

Thank you for your comments. Let me take this opportunity to address your concerns.
We have taken great strides to meet the needs of an increasingly demanding travelling public. We have implemented stringent non-smoking policies-often penalizing those who have smoked in areas designated as non-smoking. The majority of our guest rooms and most public areas are non-smoking 24 hours per day. An adult channel can be purchased as a premium guest request. It is carefully monitored and not readily available to all. As a motel/hotel, we have rooms which can be accessed from both inside hallways and by drive-up doors. Roughly thirty percent of our rooms can be accessed by way of four feet wide inside stairwells. Guest are informed of the accessibility at reservation time. Our entrances and parking lots are well lit and unobstructed by vehicular traffic.
We market ourselves as a quality sleeping/eating establishment offering the lowest prices in Halifax/Dartmouth. As with any service business, we hope to improve and enhance our product with each comment.

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Additional Information about Burnside Hotel

Address: 739 Windmill Rd, Dartmouth, Nova Scotia B3B 1C1, Canada
Region: Canada > Nova Scotia > Halifax Region > Dartmouth
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Swimming Pool
Hotel Style:
Ranked #11 of 11 Hotels in Dartmouth
Hotel Class:3 star — Burnside Hotel 3*
Number of rooms: 94
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Also Known As:
Burnside Hotel Dartmouth, Nova Scotia

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