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“Disappointing”

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Hearthstone Inn Halifax/Dartmouth
Ranked #4 of 10 Hotels in Dartmouth
Burton
Level Contributor
69 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Disappointing”
Reviewed 6 December 2013

I found this establishment to be very old and tired. The hotel lobby was not inviting and the entire hotel has seen better days. All the furniture in our room was beat up and I found the beds to be very uncomfortable. I appreciate having a good shower after long trip but couldn't enjoy it as the tub drain was plugged solid. The only two good points that I can say are the staff were exceptionally helpful and friendly. The other good point was that I did not have to pay to stay here as I used my Choice Priv. Points. Glad that I did not pay the $120 that this room would have cost. When I am in Halifax again I will be looking elsewhere.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, General Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 10 December 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Marsha

Marsha Graham
Operations Manager
Quality Inn Dartmouth
(902) 469 5850
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Halifax, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

Hotel was an average value. I booked for two nights at this location for a business trip. Because I was travelling light (carry on and laptop) there was very little things in the room. This somehow warranted the staff to "think" I had left and give my room to another person. When I returned to my room there was someone else asleep in the bed. Very creepy. Besides this mess up from the staff the hotel was a decent value for the price and the breakfast buffet was light but overall ok for the price.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elissa392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 29 August 2013
Hello,

I wish to thank you for taking a moment to post a review on your recent stay with us at Quality Inn Micmac .

I wish to also apologize to you for the misunderstanding by my staff in assuming you had checked out even though you had a booking for a two nights stay. When they entered your room to clean it they found it completely empty of all your effects so instead of keeping it as a stay and a charge for another room night being applied we assumed, as it now stands, wrongly, that you had simply checked out and would not be back for the second night stay.

Please accept my sincere apologies on behalf of myself and my staff. Should you be back
in the city again, I hope you will consider staying with us so we can exceed your expectations and provide you with a wonderful stay.

Thank you again.

Kind Regards,

Marsha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 August 2013

The hotel has nothing flashy but it does the job at a great price. Manager and staff are awesome.
Conveniently located next to Atlantic SuperStore, a short walk to the canoe club and a short drive from the beaches. Also plenty of restaurants around.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadasurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 29 August 2013
Thank you for taking the time to right a review of your recent stay here with us. Very pleased you found all our staff awesome, I think they are also. I shall pass along your word to them as it is always nice to receive such positive words.

I hope you make it back down to visit with us again.

Thank you again,

Kind Regards,

Marsha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 August 2013

The hotel has nothing flashy but it does the job at a great price. Manager and staff are awesome.
Conveniently located next to Atlantic SuperStore, a short walk to the canoe club and a short drive from the beaches. Also plenty of restaurants around.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadasurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, General Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 29 August 2013
Hello Canadasurf!!

Thank you for taking the time to right a review of your recent stay here with us. Very pleased you found all our staff awesome, I think they are also. I shall pass along your word to them as it is always nice to receive such positive words.

I hope you make it back down to visit with us again.

Thank you again,

Kind Regards,

Marsha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 July 2013 via mobile

As mentioned previously, it is a bit tricky to find the hotel. Parking was not an issue as we were told that the hotel was not full. We noticed a stale smoke smell in the hallways and in the room, even though we had a non smoking room. We found the beds to be the most comfortable and the sheets and pillows to be the best quality after nearly 2 weeks on the road. We were on the second floor, facing the back. The room was quiet but the wifi was very poor. It kept disconnecting while using it. The breakfast was good, with plenty of seating. The location of the hotel was very convenient to the highway and to the metro bus. We chose this hotel so we could easily take the bus and then the ferry across to Halifax.

Stayed July 2013
Helpful?
Thank B R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 22 July 2013
Dear B R,

I would like to thank you for taking the time to write a review on your stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

We have been a non-smoking property for a few years now and are still making efforts to curb smoking in rooms. Thank you for bringing it to my attention.

If you are ever up our way again, it would be a pleasure to have you stay with us again.

Thank you,

Marsha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pictou, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 July 2013

My husband and I have stayed at this hotel about a dozen times. It has a loyalty program that gives you a free stay after you have paid for seven stays. It is near a Superstore with a small liquor store inside. It is near Lake Banook with its beautiful walking trail. It takes about half an hour to walk downtown and it is only a few mintes drive to the Micmac Mall or Dartmouth Crossing for shopping trips. It is surprisingly quiet for sleeping for its proximity to busy streets. It has a small bar that also serves a limited menu. The morning breakfast is better if you are there the first hour; but the Satff will accomodate your request for items that run out- ex. coffee, yogurt. The Staff are friendly and seem to appreciate your business.

Room Tip: We have stayed on both sides of the hotel; we have no preference.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolMacKay60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 17 July 2013
Dear CarolMacKay60,

Thank you for taking the time to comment on your stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
Our bed are get lots of great comments to their comfort so am happy to hear you rest well also.


We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Thank you again CarolMacKay60, we shall keep an even closer eye on our breakfast to make sure it is fresh and plentiful the whole time.

Kind Regards,

Marsha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Everett, Washington
Level Contributor
247 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 11 July 2013

The cheerful, helpful staff made us feel welcome. The rooms are well equipped and clean, the breakfast complete and tasty, and the location is away from the main road so quiet.

Near the hotel is a pretty lake with a path around it. A supermarket is a few minute walk away.

Like so many things in Halifax and Dartmouth, it isn't easy to get to. Expect lots of driving on city streets before getting to any destination in either city.

We highly recommend this hotel, so here are some tips to help you find it:

South of the hotel Albert Road is a major street. However, quite near the hotel Albert Road becomes a neighborhood street and the major thoroughfare changes names. We missed that sleight of hand and continued driving. Oops! The change is near a large supermarket.

The large QUALITY INN sign is not close to the hotel. We saw that sign and began looking around for the hotel but never saw it because it already was behind us.

The hotel is not actually on Albert Street but rather on a short spur departing from Albert Street, away from the lake.

Some signage says Hearthstone. That confused us until we were told it is the owner of the franchise.

The parking lot is small so come early.

Because we liked being at this hotel, a few days after leaving we learned we must return to the Halifax area so booked this hotel again.

Room Tip: Top floor rooms may have an angle view of the pretty lake.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 828TJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha G, General Manager at Hearthstone Inn Halifax/Dartmouth, responded to this review, 12 July 2013
Dear 828TJA,

I would like to thank you for taking the time to write a review on your stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Our property is off the main street of Prince Albert Road and unless you look closely, as you mentioned, and do not blink, you are by us. Signage does need updated and I thank you for pointing out what sometimes is overlooked when you see it each day.

I am happy you discovered Lake Banook, it is a World Class Kayak and Rowing Lake here in Dartmouth and very active in all seasons.

Thank you again for staying with us and if you are ever up our way again, it would be a pleasure to have you stay with us again.

Kind Regards,

Marsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hearthstone Inn Halifax/Dartmouth

Property: Hearthstone Inn Halifax/Dartmouth
Address: 313 Prince Albert Rd, Dartmouth, Nova Scotia B2Y 1N3, Canada (Formerly Quality Inn Mic Mac)
Phone Number:
Region: Canada > Nova Scotia > Halifax Region > Dartmouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Dartmouth
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hearthstone Inn Halifax/Dartmouth 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Located in the heart of Dartmouth only steps away from picturesque Lake Banook, the Hearthstone Inn Halifax/Dartmouth proudly welcomes guests to a very unique boutique style hotel. We pride ourselves in the decor with crystal chandiliers, victorian style furnishings and we even added a library at the end of the guest floors for you to sit back and relax with a good book! We are located only minutes from the downtown-core and Halifax/Dartmouth waterfront area and we are within easy-reach of key business and commercial centres including Burnside and Woodside Industrial Parks. Minutes from Mic Mac Mall and Dartmouth Crossing, your home in Dartmouth for business or pleasure can be the Hearthstone. Our staff will treat you like family! Stay with us and enjoy FREE hot buffet breakfast, FREE parking, FREE wifi, cable TV, Free tea/coffee in lobby 24/7 and our warm hospitality. Lake Banook is across the street as well as public beaches for summer fun. Enjoy the popular attractions and destinations, including Citadel Hill, the Halifax Metro Centre, the Dartmouth Heritage Museum, the Maritime Museum of the Atlantic, Historic Properties', Shubie Park, Lake Banook and the Black Cultural Center for Nova Scotia are all within easy access. Five minutes from great golf at Brightwood Golf Club. ... more   less 
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Also Known As:
Quality Inn Dartmouth
Dartmouth Quality Inn
Hearthstone Inn Halifax/Dartmouth Nova Scotia

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