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“just one night! thank Heavens”

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The Westin Nova Scotian
Ranked #17 of 28 Hotels in Halifax
Reviewed 13 November 2011

could not believe the dirt in the bath room....Hairs everywhere! no air conditioning
in the room,hot and stuffy,and my favorite......careful flushing the toilet the splash back
will soak your socks.

  • Stayed: November 2011, travelled on business
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3  Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 16 November 2011

Thank you for taking the time to write a review on your recent stay with us. Our sincerest apologies for not exceeding your housekeeping expectations. I want to reassure you that this is an isolate incident and we will be looking into this further to ensure similar situations do not occur again.

Kind Regards,
Guido Kerpel

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1,376 - 1,382 of 1,833 reviews

Reviewed 9 November 2011

This is a lovely hotel with beautiful views of Halifax Harbour. The staff at the front desk is helpful and friendly. The rooms are clean and comfortable. But there a number of negatives that should be considered. Though the hotel is non-smoking and Halifax has fierce anti-smoking laws, the lobby smells like smoke - probably because they allow people to smoke right outside the doors. The service in the bar and the breakfast is extremely poor. And they play music throughout the ground floor that is quite loud and insipid at best. If you can live with these negatives, this is a great location.

  • Stayed: November 2011, travelled with family
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Thank Elefthera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 16 November 2011

Thank you for staying with us at the Westin Nova Scotian. We’re pleased to hear you enjoyed our beautiful location overlooking the Halifax Harbour, our updated guest rooms and most importantly, our friendly front desk team.

We want to thank you for taking the time to provide feedback about your stay. We appreciate receiving comments from our guests and we will be looking into your concerns.

We look forward to welcoming you back to Halifax again soon!

Warm Regards,
Guido Kerpel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2011

Hello,

Just got back from a weekend in Halifax, and couldn't have been happier with the Hotel.

It is located on the Eastern end of Downtown, however, It was only about a 10 minute walk to the 'core' restaurants, (we hit the Old Triangle), and there was a nice pub called the Henry House, as well as the Himachi House for Sushi right around the corner, so the location was fine. There is a Superstore right across the parking lot as well, which really gives you everything you need but may have left at home.

We booked the room on Priceline, and got a good deal, then called afterward and upgraded for 20 dollars to a room with free wifi, as well as a harbour view. The internet was 10 dollars a day, and unfortunately a must for me even on a weekend getaway to keep in touch with work, so the fact that it cost 10 dollars for an upgraded room with a great view of the harbour was worth it for me. If you don't feel you need internet, then maybe it's not for you.

Parking was 18 dollars a day, and we decided not to use that, choosing instead to park on the street. It worked for us because once we found a spot, we walked everywhere, but again, if you plan on going places in the car, it may work better for you. You have to feed the meter during the week, but after 6pm Friday, you are golden. The only problem is finding a spot close to the hotel each time you move the car.

Beds were great, room was great, ice was available, it was very quiet on the 9th floor despite having a huge party in the banquet room Saturday night, and all in all a very relaxing weekend.

We took in the Yuk Yuk's show on Saturday, and it was a good time. We enjoyed the fact that we could go to the show, and then simply go back up to the room, it was very handy to have that option in the hotel. Tickets were 24 bucks apeice, but we factored in the fact that we didn't need to pay for a cab to take us anywhere, and it ended up being a fairly cheap night!!

Onto the staff..Everyone was simply fabulous, from the front desk who helped us check in/out, to the guy just inside the door who answered my questions about parking. Special kudos should go to Johnny, or Johnathon as he answered the phone when I called Elements. He always seemed to be there to answer my question, from the quality of the show at Yuk Yuks, to pricing of food/drinks, to describing the Sunday Brunch buffet. He was even the guy who mysteriously appeared with a bottle opener when I needed one for the beers in my room!! I'm not convinced he didn't simply take it off his own key ring, and I thought he deserved special attention in this review. The hotel is lucky to have you buddy.

Our last experience was the Sunday Brunch..and it was amazing! At 33 bucks a person, it was a little out of our price range, but we read a card in the room that said we could get it 2 for 1 if we charged it to the room, and booked in advance so we decided to do it that way, and couldn't be happier we did. They had it all. Crab legs, mussels, steak, salmon souffle, as well as the basic omelette stations, waffles made to order and eggs/bacon/sausage on the buffet. Topped off with a chocolate fountain, and a live person singing during the meal, and it was certainly one of the highlights for the weekend.

Again, all in all, we had a fabulous time, and the fact that even with the upgrade the room cost less than 100 dollars a night with taxes was a bonus. Don't let the fact that you can get it for that price fool you, you are still getting that 4 star hotel service for a 2 star price!!

Any questions, please feel free to PM me, and i'll do my best.

PEIREG

Room Tip: Book on Priceline, and then pay for the upgrade. Still cheaper than most comparible in the area.
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  • Stayed: November 2011, travelled as a couple
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1  Thank peireg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 8 November 2011

Thank you for staying with us at the Westin Nova Scotian. We take pride in our Nova Scotia hospitality and we are pleased to hear that you had such a relaxing & rejuvenating. We are glad you were able to see many of the wonderful local spots around our downtown Halifax hotel as we are an accessible and walkable city.

We have many wonderful & committed employees at the Westin and Johnny is a valued member of our team. We shared your review with him and he was thankful for your kind words.

We appreciate your review & we look forward to welcoming you back again soon!

Kind Regards,
Guido Kerpel.

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Reviewed 6 November 2011

This I expect was once the place to stay in Halifax...It still looks like one of the "grand old hotels" but the focus is more on on the old these days. First the good, the Lobby is still well appointed, and there is a combo Starbucks/bar by night, a small business centre restaurant on site, valet or self-parking, it backs on to the water and therefore close to the waterfront attractions, shopping etc.and is relatively close (you can walk) to main-downtown. It is also next to Via station and there are 24 taxis waiting if you need them. And the staff were friendly and accomodating... The guest suites, still have complimentary coffee, "heavenly westin beds" and you PC accesss from your room. Now the challenges....It's an old hotel - the walls are thin, and you can hear everything in the hall-way and occasionally from the room next door. The hallway lighting is dim and really starting to look a bit dingey...the bathrooms are partially refrubished,tubs and tile are still dated, the plumbing is very slow (i was travelling with a group of people on business) and everyone had slow drainage be it the bath or the sink...Biggest gripe, the elevators, in the morning they are absolutely packed, there are only 2 for 11 stories and lots of rooms...there's a TV set in front of evelator on every floor, I think the primary objective is to distract folks during the long wait.. Tried to walk down-but believe it or not the exit only went one floor below - a bit of a maze. If you get a discounted price for the room, you will likely be at the very end of the hall with either a view of the parkette or a view of the Grocery store - you'll need to pay a premium for the water view...

Room Tip: Try for a room closer to elevator and if you are able to get a water view ask for a higher floor....
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  • Stayed: October 2011, travelled on business
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Thank terrill03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 7 November 2011

Thank you for taking the time to write a review on your visit with us. We take pride in Maritime hospitality and we’re pleased you enjoyed your stay with us.

We do understand that there is a difference between us and the majority of Westins across North America as we are a hotel deep in history. Our historic hotel is one of the original railway hotels in Canada and we have invested millions into our property, and continue to do so.

We encourage you to contact us directly if you wish to discuss your concerns in further detail. We hope to welcome you back to Halifax again soon.

Regards,
Guido Kerpel

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Reviewed 4 November 2011

This hotel is located within walking distance of the waterfront, the downtown core, and the major tourist destinations. We enjoyed the view from our window and the friendly staff.

One thing to consider is parking. The hotel charges $18/day to park in their lot. We found the parking spaces to be extremely cramped even in our small car. Old markings in the lot indicate that the spaces were larger at one time. We expect to pay money when parking in any downtown but this is excessive for such a cramped lot. Instead, we parked at the Via Rail lot next door. This lot charges a reasonable $10/day and $8 for the entire weekend.

  • Stayed: October 2011
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Thank ParkerLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 7 November 2011

Thank you for staying with us at our historic hotel in downtown Halifax. We’re pleased to hear you enjoyed our convenient location along the Halifax waterfront and the service you received from our welcoming staff. We take pride in our Halifax hospitality and we’re happy you had a pleasant visit.

In regards to parking, we do price shop the city regularly and find our prices to be lower than other downtown Halifax hotels. We look forward to welcoming you back again soon!

Regards,
Guido Kerpel

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Reviewed 4 November 2011

The rate that I got for a room with 2 beds overlooking the city was $199. Nothing included with that rate. The room was fine, quite old and small. Beds were comfy. The bathroom was renovated but was done poorly by being able to see caucking rubbed around on the floor and in the shower. The tub had mould on it in spots. Everything in the hotel had a outragous charge attached to it. It's 2011, Wi-Fi should be free, at every hotel, no exceptions. If a Quality Inn can have free internet and charge way less than any other high end hotel, there is no excuse for not giving guests free Wi-Fi. The room service menu was priced well, untill I noticed that there is a outragous delivery charge and the tip was automatically added to the bill. (Can't remember the % value.) The pool area is very tired, needs some fixing up. Now for the part that really made me mad. After returning to the room for the night with my father, we wanted something to drink. I only had a $20 bill on me and the pop machines dont take bills, so we headed down to the front desk. When asking the old guy on the desk for change, he was really rude. He said "I dont have a cash float here". I responded Okay, where can I get change? He responded "The bar...maybe..". First thing, I work in the hotel industry. Every single hotel I have been to has had a cash float at the front desk. I believe he was lying, but if not, management, if you read this, give the front desk a cash float. It only makes sense. Then we went to the bar to look for some change. The lady was nice, but was only able to give me 2 5's and a 10. I did not need this, I needed change. She would only make change if I bought something. We ended walking to SuperStore, in the rain, for change. Guess they wanted me to buy the 3-4 dollar can of pop from the mini-bar that has a retail value of $0.50. Crazy. It was nice that the parking gate ended up open the whole time we were there, which resulted in free parking. All in all, would never stay here again. They leach money from the guests.

Room Tip: Dont stay here.
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  • Stayed: March 2011, travelled with family
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4  Thank shane_campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 7 November 2011

Thank you for writing a review on your recent stay with us. Our sincerest apologies for not meeting your Westin expectations. We appreciate your feedback about the mold concerns in the restroom and we would like to reassure you that we are addressing this promptly.

We have brought your front desk concerns to our staff to ensure similar situations do not occur again in the future. We offer change to our guests at the front desk and we apologize for the inconvenience and confusion in regards to this.

We hope to welcome you back again soon for a true Westin Nova Scotian experience.

Regards,
Guido Kerpel

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Reviewed 3 November 2011

Great stay after a long road trip from NJ to Newfoundland and back to Halifax. The hotel is quite modern and when we got there we were upgraded to a suite which provided a great view of the water. The location is close to Halifax's best. We were there during some festival, which may the waterfront the place to be. It really is a nice city when its warm! But hotel service was excellent during check-in (they make you feel relieved when you get there) and the room service food quality for breakfast was pretty good. Like I said earlier, after a long road trip, this hotel couldnt have done a better job accommodating us!

Room Tip: Top floor suites have great views and nice daylight.
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  • Stayed: April 2011, travelled with family
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Thank RSHAH26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyNCH, General Manager at The Westin Nova Scotian, responded to this reviewResponded 4 November 2011

Thank you for visiting with us at the Westin Nova Scotian. We’re pleased you enjoyed our beautiful location overlooking the Halifax Harbour, our upgrade historic hotel and our friendly & welcoming staff. We pride ourselves on our Maritime hospitality and we’re thrilled you enjoyed our port city.

We look forward to welcoming you back again soon!

Regards,
Guido Kerpel

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Additional Information about The Westin Nova Scotian

Address: 1181 Hollis St, Halifax, Nova Scotia B3H 2P6, Canada
Phone Number:
Region: Canada > Nova Scotia > Halifax Region > Halifax
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Halifax
#6 Luxury Hotel in Halifax
#14 Family Hotel in Halifax
#15 Romantic Hotel in Halifax
#15 Business Hotel in Halifax
Price Range: £94 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Nova Scotian 4*
Number of rooms: 310
Official Description (provided by the hotel):
The Westin Nova Scotian, is located near Halifax Harbour. Steps from world-class shopping and dining opportunities, we are the ideal place to savor the sights and sounds of the beautiful city of Halifax. ... more   less 
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Also Known As:
The Westin Nova Scotian Hotel Halifax
Westin Hotel Halifax
Westin Nova Scotian
Westin Halifax
Halifax Westin
The Westin Nova Scotian Halifax, Nova Scotia

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