We stayed at the Westin in Halifax over Thanksgiving Weekend. We were impressed with the front desk staff and two hospitality staff named Sarah. One Sarah worked in the dining room and was exceptionally willing to accommodate us and our party. The other was a supervisor named Sarah and she worked doubly hard to help us with a problem that arose over a dining room reservation.
The room we stayed in (#439) was in desperate need of new beds and bedding. No mattress cover so the sheets kept sliding up the mattress as we tried to sleep. The pillows were lumpy and uncomfortable. It appears that the hotel does not have an ironing machine for the laundry so even on the first day, it looked tired and maybe even unclean. We were busy during our stay so grumbled but put up with the room until our last night. When I showed the manager our room, he found us a different hotel room in which to sleep and we actually slept well that night.
After watching CBC's marketplace show on cleaning in hotels, I recognize some of the same problems that we noticed in the Westin halifax. The air vents were dirty, the carpet needed replacing, the beds were awful and I just wished we had asked for a different room sooner.
Great staff work so hard but without the resources to manage the property, they pale in comparison to poor accommodations.
- Official Description (provided by the hotel):
- The Westin Nova Scotian, is located near Halifax Harbour. Steps from world-class shopping and dining opportunities, we are the ideal place to savor the sights and sounds of the beautiful city of Halifax. ... more less
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- Also Known As:
- The Westin Nova Scotian Hotel Halifax
- Westin Hotel Halifax
- Westin Nova Scotian
- Westin Halifax
- Halifax Westin
- The Westin Nova Scotian Halifax, Nova Scotia