We arrived at the Delta Halifax and were greeted immediately at the door. Then we met another employee that was just fabulous. Her name is Shawna and she has amazing customer service and does a great job of up selling without being pushy. She goes above and beyond by remembering who we are, always saying hello when we come in or goodbye when we leave, she makes great local suggestions for food as well as sight seeing spots that we may not have considered. I asked her if your hotel had flatter pillows, unfortunately the hotel did not so she thought of an alternative to use a softer blanket. Then we come back to the hotel today after sight seeing and Shawna has a surprise for me. She brought me a flat pillow from home! WOW! If that is not above and beyond customer service, I don't know what is! She, then, remembers it's my birthday and has a piece of dessert delivered to my room. Now that is spectacular customer service!
We stayed in a junior suite and it was lovely. Having that extra room was nice and you couldn't beat the harbour view! It was not noisy and the water/chocolate delivery in the evening was a nice touch. We never had to wait for our room to be cleaned even if we left later on in the morning.
That being said Shawna is really who made our stay better and I recommend this hotel to all my friends because of her and her stellar customer service!
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- Also Known As:
- Delta Halifax Hotel Halifax
- Delta Hotel Halifax
- Halifax Delta Hotel
- Delta Hotels Halifax Nova Scotia