My fiancé and I booked a room on hotwire thinking that we got a good deal but the service we received overall was poor. The check in process was very good, the agent was friendly and knowledgeable. We enjoyed the hotel facilities but didn’t feel valued as customer. We were extremely disappointed with the check out. We had a problem with a few things during our stay and because we didn’t call the front desk before checking out, the desk agent Cailin said that we should have called down while the problems came up. The toilet was always running, the room was freezing and there was noise coming from another room on my floor. My fiance did call about the noise because it seemed like a party floor and whoever was working at that time of night said they would contact the room to quiet the floor. I understand that it would be fair to the hotel to have called down with our other concerns however Cailin was very hostile telling us there was nothing she could do for us now. Her reaction to our concerns was unbelievable. She was belligerent! Smacking her hands and Yelling at me demanding attention from the entire lobby was her way of belittling me. I felt terribly embarrassed as others looked on. I was in shock and disgusted by her attitude because I was merely trying to let her know that the room needed to be looked after. Someone of her caliber should be working at a bar in a small town where the music makes her voice seem miniscule. When I asked for the Manager , this very unprofessional young agent claimed to be the Manager on Duty. My fiancé told me to ask for the General Manager however I was stunned by this treatment and leaving to catch a flight so we didn’t bother. I felt like my tragic experience needed to be aired online because this is barely a 1 star with what happened. Her words were I understand what you are saying but how is it you understand when you are yelling at us with absolutely no compassion and talking over me without giving me a chance to talk. This is one hotel I would not recommend to fellow travellers.
- Official Description (provided by the hotel):
- Atlantica Hotel Halifax offers our guests the perfect location close to everything you want to see in Halifax. In addition to warm East Coast hospitality, travellers enjoy premium amenities such as in room coffee & Nest bath products in all our spacious, comfortable guestrooms, dining in Seasons by Atlantica and use of our outstanding Leisure Club which features an indoor pool, whirlpool, sauna and fitness facilities. Free Wi-Fi access will keep you connected during your stay. ... more less
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- Also Known As:
- Holiday Inn Halifax
- Halifax Holiday Inn
- Atlantica Hotel Halifax Nova Scotia