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“Poor cleanliness”

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Atlantica Hotel Halifax
Ranked #20 of 28 Hotels in Halifax
Reviewed 8 July 2014

Staff are very nice but the cleanliness needs to be worked on, more so in the bathroom. Also paid a lot for room service and it was under cooked (eggs and bacon) not pleased after paying $28 for it. Have had much better stays at other hotels and with better air conditioning. They really need to upgrade rooms.

  • Stayed: July 2014
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Thank Vunit3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSAtlantica, Director of Sales at Atlantica Hotel Halifax, responded to this reviewResponded 9 July 2014

Thank you for taking the time to share your feedback. I was very pleased to note that you enjoyed your interaction with our staff. They are a wonderful group of hospitality professionals who are truly committed to delivering excellent guest service. We have been in the process of renovating each and every guestroom in the hotel. I am quite concerned about your in room dining experience as well as the cleanliness issue you describe. We take our culinary reputation and our cleanliness standards very seriously and I do hope you will contact me directly at cforward@atlanticahalifax.com or (902) 490-3339 to further discuss your concerns.
I do hope we will have the opportunity to welcome you back to one of our newly renovated Gold floor guestroom. These rooms in addition to our Executive Level guestrooms are among the over 66% of all guestrooms that have been totally refreshed with new wall vinyl, carpet, drapery, bedding, furniture, and new energy efficient heating and air-conditioning units.
Thank you again for your comments. We appreciate all feedback which is essential to our continuous improvement philosophy.
Very best regards
Colleen

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590 - 596 of 1,070 reviews

Reviewed 7 July 2014

We have stayed here the past 3 or 4 years for a basketball tournament. The Block rate we get is quite good. Staff is always friendly and accommodating and location is convenient for the tournament. They were also very helpful when we had to stay an extra night because of the hurricane and they honoured our group rate for the second night. Not sure I'd stay here if visiting again as I'd prefer to be down on the water, but it is a good place to stay and staff is always great.

  • Stayed: July 2014, travelled with family
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Thank OriginalShoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSAtlantica, Director of Sales at Atlantica Hotel Halifax, responded to this reviewResponded 9 July 2014

Thanks very much for your kind review. I am delighted that you found our staff to be friendly and accommodating. They truly appreciate our guests and are committed to delivery great service. Although not on the waterfront, our location is very central and convenient to both other areas in the downtown, universities and the vibrant Quinpool Road and North End districts. Complimentary limousine service available Monday to Friday from 7:30 am to 9:30 am and 5:30 pm to 7:30 pm also assists our guests in getting to points downtown including the waterfront.
We appreciate your business and that you took the time to share your experience. Hope to welcome you back.
Best Regards
Colleen

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Reviewed 4 July 2014

this is the worse hotel i've stayed at. the rooms are just gross and outdated. staff are very rude, shady and unhelpful. keep in mind that if you've booked thru hotwire they'll give you the worst available room and they'll rub on your face that you can't ask for any better since you've booked thru hotwire as if you owe them. check in is very slow, a girl named Michelle at the front desk was very unhelpful, rude and shady. the rooms are just gross, the beds are uncomfortable and the pillows are just disgusting. motel rooms are wayyyy better than this hotel's.

  • Stayed: April 2014, travelled on business
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Thank Jenn90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSAtlantica, Director of Sales at Atlantica Hotel Halifax, responded to this reviewResponded 8 July 2014

Thank you very much for taking the time to provide feedback on your stay at the Atlantica Hotel Halifax. I am very sorry to hear that you did not enjoy your stay and apologize that your experience was not satisfactory. We value each and every one of our guests and always strive to insure that they feel valued and appreciated. The hotel has undergone a number of renovations of the past few years, including renovations to the lobby, the majority of the guestrooms have been totally renovated and all rooms have been refreshed with flat panel TV’s, triple-sheeted bedding, etc. I would be welcome the opportunity to discuss your stay with you in more detail and hope you will contact me directly, cforward@atlanticahalifax.com or (902) 490-3339.
Best Regards
Colleen

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Reviewed 1 July 2014 via mobile

We stayed here last night and again tonight. This hotel is so far from the downtown core. You will wish you stayed closer! We got this room on a hotwire deal for $112 a night but we found other people who paid $79! This hotel is cheap for a reason... It is not downtown. They have a shuttle, but its first come first serve. Not exactly convenient.

Also, it is now 11:33 and its so bright in my room. How can people sleep without blackout curtains?

Trust me and stay closer to the harbour.

Stayed: July 2014, travelled as a couple
Thank BriZ26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSAtlantica, Director of Sales at Atlantica Hotel Halifax, responded to this reviewResponded 8 July 2014

Thank you for your feedback. I do apologize that the location of our hotel was not convenient for your Halifax stay. We are centrally located within walking distance of the Spring Garden Road shopping and entertainment district, about 2km to the waterfront and close to the vibrant and eclectic North end of the city. The complimentary limousine service which operates Monday to Friday from 7:30am to 9:30am and 5:30pm to 7:30pm is extremely well received by our guests and facilitates travel to downtown businesses and points of interest. All guestrooms are outfitted with black out curtains, so I do apologize if yours were not visible and consequently created a less than excellent sleep experience. I would be very appreciative if you would contact me directly at cforward@atlanticahalifax.com or (902) 490-3339 and provide me with your guestroom number so we could investigate this further.
Thank you again for your comments. We do appreciate your business.
Best Regards

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Reviewed 30 June 2014

I must say that the staff was very good. The hotel is dated and the beds are way too soft for anyone with a back problem.

Breakfast was ok, just ok. Location is not the best but was not an issue nonetheless.

  • Stayed: June 2014, travelled as a couple
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2  Thank NJBasque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

The hotel was a warm welcome to our first visit in the Maritime Canada. The room was comfortable with two queen size beds and a well appointed bathroom. We ate in the hotel our first evening and Ryan the barman made sure we enjoyed it, chatting to us and making me a lovely mo jito cocktail which I had not had before but thoroughly enjoyed. The hotel was a slight walk downhill to the waterfront but the exercise was good and worth it.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Getting0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

The title speaks for itself. The best part of the Atlantica is its staff. The staff are very friendly, courteous and helpful. They attend to your every need and requests (despite how ridiculous they may be) with a great big smile and without a hint of attitude and hesitation. Apart from the staff, the hotel itself is beautifully laid out, nice decor and really clean. The rooms are very standard but still quite comfortable and housed with all the necessary amenities for a comfortable stay. The restaurant onsite (Seasons by Atlantica) is also very and offers excellent room service. I have no complaints of this place and won't really change anything about it. Other onsite features include a pool, sauna, gym, conference rooms, all of which are really good. The Atlantica is also located a really good location with easy access to the downtown area. Definitely recommends the Atlantica.

  • Stayed: June 2014, travelled on business
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Thank Avidesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantica Hotel Halifax

Address: 1980 Robie St, Halifax, Nova Scotia B3H 3G5, Canada
Phone Number:
Region: Canada > Nova Scotia > Halifax Region > Halifax
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Halifax
Price Range: £73 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Atlantica Hotel Halifax 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Atlantica Hotel Halifax offers our guests the perfect location close to everything you want to see in Halifax. In addition to warm East Coast hospitality, travellers enjoy premium amenities such as in room coffee & Nest bath products in all our spacious, comfortable guestrooms, dining in Seasons by Atlantica and use of our outstanding Leisure Club which features an indoor pool, whirlpool, sauna and fitness facilities. Free Wi-Fi access will keep you connected during your stay. ... more   less 
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Also Known As:
Holiday Inn Halifax
Halifax Holiday Inn
Atlantica Hotel Halifax Nova Scotia

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