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The Hollis Halifax - a DoubleTree Suites by Hilton
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Reviews (1,559)
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Reviewed 26 December 2013

Many aspects of the hotel were fine. Spacious room, modern lobby. Etcetera.

However, the friendly staff botched a very simple request for a quiet room. As such, the traffic on Hollis was a constant companion. A low floor facing a busy street is not a great combination.

Seemed like junior member of the team on the desk, as another staff member in street clothes also tried to help her with the reservation. Finding a quiet room perhaps got lost in the confusion over getting the correct corporate rate. Front desk was very insistent on having that sorted out correctly...

All other amenities are not real relevant when you can't sleep.

  • Stayed: December 2013, travelled on business
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Thank seemac70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, General Manager at The Hollis Halifax - a DoubleTree Suites by Hilton, responded to this reviewResponded 27 December 2013

Good morning seemac70,

I trust and hope you had a great Christmas! Thank you for your visit and review. It is great to hear that you were pleased with many aspects of the hotel; however, I am disappointed to hear that we failed you in your request for a quiet room. This request certainly sounds reasonable, so I do apologize. Please feel free in reaching out to me as I would welcome the opportunity to discuss your visit further.

Have a fabulous weekend!

Jamie
jamie.bolduc@radissonhalifax.com
902 429 4371 direct

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

Hello Radisson Halifax Team!
We were scheduled to check-in at your Halifax property on Saturday December 21st. In addition, we were also confirmed for a dinner theatre event at the Halifax Feast Company as a package deal with your hotel. Unfortunately we got our dates mixed up and arrived for check-in the following day on Sunday December 22nd.

Jessica, who checked us in was very helpful and sympathetic to our cause! She made it her mission to get us confirmed at the dinner theatre at Halifax Feast Company. However, it was sold out; she also contacted her supervisor (off-duty) to obtain further recommendations. The supervisor suggested the Grafton Dinner theatre and we were subsequently reserved. All of this happened in the span of 45 minutes - tops!

As it was our error, we were all too willing (in our minds) to pay whatever was necessary! Jessica informed us that she was not sure what the financial adjustment would be for the absentee dinner theatre but would let us know very soon.

Prior to leaving for our dinner theatre, we decided to have a drink in the lobby bar at approx. 5:30 p.m. We chatted with the bartender and told him that it was my 50th birthday celebration!. I received a complimentary shooter. We then left at approx. 6:00 p.m. for the dinner theatre.

When we arrived back to our hotel room after the show; we were greeted by a birthday card from Jessica and a personal size bottle of red wine.

How amazing....the hotel really went out of its way to help us; we were very happy! It was so very special...that plus amazing facilities and décor! Perfect.

This was our second time there...and there will be many more visits (p.s...we live in Dartmouth!)

Diane

  • Stayed: December 2013, travelled as a couple
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4  Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, General Manager at The Hollis Halifax - a DoubleTree Suites by Hilton, responded to this reviewResponded 27 December 2013

Good afternoon Diane S,

First off, Happy Belated Birthday!

I would like to thank you for your visit and great review. We understand and appreciate that mistakes happen and I am glad to hear we exceeded your expectations in handling the mix up. I hope and trust you enjoyed your birthday dinner at the dinner theatre. I will be sure to pass along your praise to Jessica.

We look forward to seeing you again!

Happy New Year and all the best in 2014!

Jamie

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Reviewed 16 December 2013

This hotel is the best in the city in every way. The rooms are immaculate, service is friendly, and the decor is breath taking. Location is wonderful also as it is near so much. I will definitely be returning for a R and R visit.A first class hotel from arrival to departure.

Room Tip: 5th floor over looking the city and the water. It was very quiet and the view was amazing with huge clean windows.
  • Stayed: December 2013, travelled with family
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4  Thank roakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, General Manager at The Hollis Halifax - a DoubleTree Suites by Hilton, responded to this reviewResponded 17 December 2013

Good morning to you roakley!

Thank you for your visit and review. We appreciate your comparison and praise. You are welcome back any time and we look forward to having you.

Have a fabulous day!

Jamie

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Reviewed 12 December 2013

I just stayed at the best hotel ever!!! The Radisson in Halifax offers you a stay to remember. The modern decor is amazing but it's the staff and service that go above and beyond to make your stay complete. From the valet s warm greeting to the friendly staff at the desk, especially Jessica who cheerfully made sure our every need was met. The rooms were absolutely beautiful with a great view of the harbour. They were spotless and well equipped with the finest of furnishings. My only disappointment was that I couldn't stay longer. The service at this hotel is a great example of maritime hospitality.

Room Tip: Waterfront view was amazing. The suites are roomy and we'll equipped
  • Stayed: November 2013, travelled as a couple
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4  Thank Charlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, General Manager at The Hollis Halifax - a DoubleTree Suites by Hilton, responded to this reviewResponded 13 December 2013

Thank you Charlene M for your visit and review. I am appreciative of your comments and your rating. I will be sure to share your comments with Jessica and the team. We look forward to showing you more Maritime Hospitality the next time you are in Halifax.

Have a great weekend!

Jamie

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Reviewed 12 December 2013

Wonderful renovated property in the heart of Halifax. Staff are very attentive, spacious rooms are well appointed. Highly recommend for Business or pleasure. On site bar and restaurant are top of the line.

  • Stayed: December 2013, travelled on business
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2  Thank ggordon25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, General Manager at The Hollis Halifax - a DoubleTree Suites by Hilton, responded to this reviewResponded 13 December 2013

Good morning ggordon25,

Thank you for your recent visit and review. We appreciate your business and comments and look forward to having you stay with us again.

Have a fabulous weekend!

Jamie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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