We read about the Lord Nelson in Frommers and as we drove into Halifax called to book a room. We were given an off-season discount. Everyone was pleasant and nice. We noticed that as we went to our room we passed a conference room but thought nothing of it. The second night we were there there was a LOUD party in the conference room. People were spilling into the hallway yelling to each other. We couldn't believe that they had placed guests on that same floor. When we called to complain, the hotel guest services said "we'll ask them to close the door". An hour later we called again, they told us "There isn't much we can do they are paying guests". My friend pointed out that we were paying for a night's sleep as well. She said they would discount our room. An hour later it was still loud in the hallway, we called an talked to the night manager who apologized and promised a discount on our rate. The party finally quieted down after 11 p.m.
The next morning, we went to the front desk to check out and they had no record of our discount. My friend was very firm and so the desk clerk disappeared to talk with her manager--who declined to come out and speak with us-- they finally said "Sorry, we don't usually put guests on the conference room levels, but you had a very good room rate, we can't do anything for you". My friend insisted so they comped our parking but it was an absolutely terrible experience. I have stayed in business hotels all over the world and have never had an experience like this. I would stay at any of the other hotels in Halifax before I stayed here again.
- Official Description (provided by the hotel):
- Originally built in October 1928, the Lord Nelson Hotel is a legendary landmark in downtown Halifax located at the corner of Spring Garden Road and South Park Street across from the beautiful Public Gardens. ... more less
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- Also Known As:
- The Lord Nelson Hotel And Suites
- The Lord Nelson Hotel Halifax
- Lord Nelson Halifax
- The Lord Nelson Hotel & Suites Halifax, Nova Scotia