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“Comfort and good service in the old style” 5 of 5 bubbles
Review of The Lord Nelson Hotel & Suites

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The Lord Nelson Hotel & Suites
Ranked #11 of 28 Hotels in Halifax
Certificate of Excellence
Nelson, New Zealand
Level Contributor
187 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Comfort and good service in the old style”
5 of 5 bubbles Reviewed 24 June 2011

Stated 2 nights in mini suite on the 5th floor. The room was quiet, away from the main street, and the bed extremely comfortable. Servise included bed turn down and evening chocolate. The only critiques would be the fridge which was noisy, till we switched it off, and the fact that the bathroom was small for the size of the room.
We ate twice in the restaurant which offered excellent value and some good fish.
Would strongly recommend.
Check prices on teh internet beforehand, you may find some good deals.

Room Tip: Ask for room away from the main street
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaulinVence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (283)
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English first
Yarmouth, Maine
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2011

I had the opportunity to stay here while I was on business. There were a few hours where I had some free time and the very enthusiastic front desk staff helped me plan my leisure time. The pub is a warm place for dinner, and offered wonderful selections. My room was impeccably appointed and very clean. In addition to their ammenities, they offeran additional exercise facility just next door - the YMCA. I took advantage as their equipment was limited. I was so very pleased with my short visit, and when I am back in Halifax, business or otherwise, I will return. Thank you all.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VMK04096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEI
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 4 June 2011

The room was very clean but small for two ladies. i asked twice for a larger room but never received one. Asked for a refrigerator, told it was twenty dollars per night and still never received one. Friends checked in later than I and received larger rooms, refrigerators and microwaves at the same price I was paying for a small room with one double bed. I asked which room would one get for the advertised price of $139. but did not receive an answer.
Also we could not get the temperature below 22 degrees C which is quite warm for sleeping. However we did not mention this to the staff so cannot comment on whether it would have been fixed. Elevators very slow so try for a room on a lower floor, we were on the nineth. However the hotel was well situated, quiet, comfortable bed for one, loved the aveda products but probably won't be back.

  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank karenbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 May 2011

The Lord Nelson is a lovely hotel across the street from the Public Gardens and around the corner from the Citadel. All of downtown Halifax is in walking distance and there are plenty of restaurants and shops nearby. It is tastefully decorated and has a very swanky hotel feel. I stayed in the Petite room which was fine for one person but would be too small for two. I had dinner in the hotel restaurant one night and found the prices reasonable and the food good.

My one complaint would be the noise. The heating/air conditioning unit in the room had quite a loud fan which would literally wake me up when it turned on. As well, the doors to the rooms were difficult to close and people would pull hard to close them, with the resulting door slamming noise echoing through the halls.

Room Tip: ask to be overlooking the Public Gardens
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  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sharon01011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia, USA
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 22 May 2011

We read about the Lord Nelson in Frommers and as we drove into Halifax called to book a room. We were given an off-season discount. Everyone was pleasant and nice. We noticed that as we went to our room we passed a conference room but thought nothing of it. The second night we were there there was a LOUD party in the conference room. People were spilling into the hallway yelling to each other. We couldn't believe that they had placed guests on that same floor. When we called to complain, the hotel guest services said "we'll ask them to close the door". An hour later we called again, they told us "There isn't much we can do they are paying guests". My friend pointed out that we were paying for a night's sleep as well. She said they would discount our room. An hour later it was still loud in the hallway, we called an talked to the night manager who apologized and promised a discount on our rate. The party finally quieted down after 11 p.m.
The next morning, we went to the front desk to check out and they had no record of our discount. My friend was very firm and so the desk clerk disappeared to talk with her manager--who declined to come out and speak with us-- they finally said "Sorry, we don't usually put guests on the conference room levels, but you had a very good room rate, we can't do anything for you". My friend insisted so they comped our parking but it was an absolutely terrible experience. I have stayed in business hotels all over the world and have never had an experience like this. I would stay at any of the other hotels in Halifax before I stayed here again.

  • Stayed May 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dcgirl4071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_MacDonald, Reservations Manager at The Lord Nelson Hotel & Suites, responded to this review, 25 May 2011
Dear dcgirl4071;

I would like to first, thank you for your feedback from your most recent stay. Feedback, both positive and constructive, is a vital tool for us to maintain and improve on all our standards and practices. We strive to deliver legendary hospitality to all our guests. Unfortunately, in your case, it appears, we may have fell short in our goal to deliver you with a wonderful guest experience during your recent visit to Halifax. On behalf of the hotel, I do apologize for your frustration in this regard. We have taken your feedback and as a team, we are using it to adjust some of our current processes so that other guests in the future will not have a similar experience as you have.

Once again, I do apologize for your experience, and can assure you that we take this type of feedback seriously, and will do what we can to have our guests with a positive memory of their time with us.

Thank you

Lawrence MacDonald
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 21 April 2011

I went to Halifax for a family wedding and satyed at the Lord Nelson.
I found the staff to be very pleasant and helpful.
There is a bar and restaurant in the hotel which is very British to be honest but not bad fior taht as the service is very Canadian and so excellent.
The location was good and when I rented a car, the satff told me exactly where to go and what to do.

Room Tip: Recommend for centre of Halifax
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  • Stayed July 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BulldogGdansk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_MacDonald, Reservations Manager at The Lord Nelson Hotel & Suites, responded to this review, 25 May 2011
Dear BulldogGdansk;

Thank you so much for the kind words in your review. We are quite happy when we see this type of feedback where someone notes that our staff is "very pleasant and helpful". This is wonderful reinforcement for everyone that their dedication to guest satisfaction is being recognized.

I'm glad you enjoyed the meals at the Victory Arms Pub in the hotel as well. It does have a British charm, but as you most likely noticed, there is something for everyone on the menu.

Thank you again, and we hope to see you again soon.

Lawrence MacDonald
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, VA
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 5 April 2011

Recently traveled to Halifax for a 4 day business stay and my hosts booked myself and several colleagues into the hotel. They "lost" our reservations initially and I spent about 35 minutes on the phone making certain that a room would be available on arrival. The hotel is fairly nice on the in and outside but the customer service and internet connections are terrible. The hotel staff insisted they would arrange for internet but they did not. For anyone who requires responsive, honest staff and a good internet connection forget this place. It did not help that I had several hundred email messages awaiting me when I returned to civilization.

Room Tip: ask for a nicer room, they have them
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  • Stayed March 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sprigget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_MacDonald, Manager at The Lord Nelson Hotel & Suites, responded to this review, 14 April 2011
Thank you “sprigget” for your feedback on your recent stay with us.

I would like to first apologize on behalf of the hotel given the issues you have documented in your review. I have attempted to get some further details around this by speaking with both the Front Office and Reservations staff to see if there was any gap in our process or anything with our system which lead to your internet issues. Although our goal is to ensure that your experience as a guest is the best it can be, it is obvious we need to address some issues around your stay.

If you would like to speak with me further about the details of your stay with us, please do not hesitate to contact me via email at Lawrence@lordnelsonhotel.com as I would like to get some further detail.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lord Nelson Hotel & Suites

Property: The Lord Nelson Hotel & Suites
Address: 1515 South Park St, Halifax, Nova Scotia B3J 2L2, Canada
Phone Number:
Region: Canada > Nova Scotia > Halifax Region > Halifax > Downtown Halifax , South End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Halifax
#10 Romantic Hotel in Halifax
#11 Business Hotel in Halifax
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Lord Nelson Hotel & Suites 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
Originally built in October 1928, the Lord Nelson Hotel is a legendary landmark in downtown Halifax located at the corner of Spring Garden Road and South Park Street across from the beautiful Public Gardens. ... more   less 
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Also Known As:
The Lord Nelson Hotel And Suites
The Lord Nelson Hotel Halifax
Lord Nelson Halifax
The Lord Nelson Hotel & Suites Halifax, Nova Scotia

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