I stay at the Lord Nelson fairly often, and I really like it, for many reasons, including the location close to Dalhousie and Saint Mary's University.
I had two bad experiences in the restaurant, and I filled out the Comments card and this is the reply I got, which I think is awesome,
I want to thank you for taking the time to fill out a comment card after your stay here at the Lord Nelson Hotel & Suites. We strive to meet and exceed our guests expectations, as well as keep up with the changing needs of our guests.
Without comments, both good and bad, we cannot continue to grow and improve as we would like.
As the Manager of The Arms I was particularly interested in your concerns with our food and beverage service. You had noted that your experience with our restaurant was below your expectations. This is certainly not the standard we pride ourselves in here at The Arms. I completely agree with your comments regarding your breakfast experience, having to wait for things (cream, coffee, your bill…), is not acceptable and I assure you your comment card was used in a recent meeting as an example of how important it is to be an organized, efficient server.
I was hoping that you wouldn't mind forwarding me your mailing address. I would like to send you, for your trouble, a gift certificate so that you can come back as our guest on your next visit to Halifax, and enjoy the type of service and hospitality that we expect to provide here at the Lord Nelson Hotel.
Thank you for your time and assistance,
- Official Description (provided by the hotel):
- Originally built in October 1928, the Lord Nelson Hotel is a legendary landmark in downtown Halifax located at the corner of Spring Garden Road and South Park Street across from the beautiful Public Gardens. ... more less
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- Also Known As:
- The Lord Nelson Hotel And Suites
- The Lord Nelson Hotel Halifax
- Lord Nelson Halifax
- The Lord Nelson Hotel & Suites Halifax, Nova Scotia