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Reviewed 11 October 2018

The hotel had large and very nicely appointed rooms with a refrigerator, safe and microwave. Nice lobby and free local newspapers. There is also a laundry room for guests to use. There is a charge to use the washer and dryer. Large breakfast area and kept very clean. There are many breakfast items offered including french toast and pancakes. Also, they use dishes and silverware at breakfast. Breakfast is excellent, one of the best I have seen at a hotel. Spoke with the hotel manager at breakfast and she was extremely personable and helpful.

Room tip: Fifth floor rooms
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 622eagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2018

So many really excellent features – RUINED!

The awful way we were treated after requesting the ‘included’ bath robes and the level of room-to-room noise (and from the floor above) mean that, despite the excellent welcome from receptionist (Sol), the facilities of the room AND the added swimming pool bonus AND the breakfast standard, I can only mark this review below average! One needs to have a decent nights sleep.

The hotel brochure clearly states that robes, among a number of other items, are provided (please see photograph). As long as we find a nice clean room my wife and I are not much bothered about many included ‘extras’ (so cannot report on any of these) but we do appreciate the luxury of nicely laundered towelling robes for late-evening relaxing.

As no robes were provided on our first night, on our second day we enquired as to if they needed to be requested. Wow! Were we made to feel small? We were told by a rather large gentleman, with a strong voice level, after checking our room number, that robes were only provided in our rooms if they had any left-over!!! My wife showed the receptionist gentleman the hotels brochure showing that robes were indeed a ‘standard’ feature – this is not a cheap hotel. The gentleman was taken aback. Yes he said, still clearly not understanding the printed matter, ‘We do let the lower grade rooms have them if there are any leftover’. I needed to emphasise that the literature was ambiguous, at the least, and he said that he would report the ‘ambiguity’ to management. I responded ‘and I will report it in my Trip Advisor report. When my wife and I returned to the hotel later there were two robes on our bed! But…the damage, particularly the rebuke, had been done.

Such a shame. We had been greeted with a smile, and warmly, by Sol – a female and true ambassador for the Comfort Hotel chain – and allocated a really nice room (howbeit ‘standard’!) overlooking the car park – a quieter area we were advised by Sol. Unfortunately much noise from the adjoining room and thumping (walking-around) from the floor above, spoiled a relaxing retreat.

The room (309) had all the equipment and amenities expected of Comfort Hotels and then finding a refreshing swimming pool on the ground floor was just an added bonus.

Breakfast was in a clean and tidy environment – hygiene standards looked high – again with all the usuals, including a small hot selection and a waffle-maker.

It is a shame that the room noise and the terrible robe experience and the embarrassment offended has had such an effect on my rating. I think that what is stated in the hotel brochures should be provided (Management issue) but before the reprints and a high degree of staff training, on some staff, is needed to avoid a repetition of our unnecessarily degrading experience.

Room tip: Have a top floor otherwise the noise from above (let alone from next door) will disturb!
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Owner at Comfort Hotel Bayer's Lake, responded to this reviewResponded 17 October 2018

Dear Valued Guest,

It is indeed a shame that your stay at our hotel was marred by a negative experience from one of our staff members!
That certainly was not his intention and definitely is not our standard of service!! Our philosophy is to take care of our guests' requests promptly while making sure that the experience is an exceptional one. Definitely, the brochure needs to be corrected to state that robes are a standard feature in our premium Jacuzzi suites and can be provided upon request to all our other room types.
After a lengthy discussion with our front desk agent, he realized that your request was not handled in a manner acceptable to our hotel culture. It is definitely a learning experience from which we sincerely apologize for the feelings of awkwardness and embarrassment that you endured.
We thank you for pointing out our cleanliness, large pool and hot breakfast. In regards to the noise issues, we certainly realize the importance of a good night's sleep and emphasize to our guests that if there is a disturbance, to notify us immediately and we will take care of it!!
Allow me to personally invite you for an exceptional experience when and if you decide to "cross the pond" again in the future! Please contact me directly. All the best!

Kind Regards,

Stephanie Giannoulis
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

My husband and I spent 5 nights (and 1 more night before flight home) at Comfort Hotel Bayer’s Lake for our 30th Wedding Anniversary Maritimes trip in September 2018. We cannot say enough about how welcome the staff and particularly the manager Nimfa made us feel. Every morning during an excellent hot breakfast (loved the fresh scrambled eggs) the manager Nimfa chats with all the guests in the dining room. Wow! This has never happened at any hotel we’ve stayed at. Nimfa even knew all our names! We were always greeted coming and going on our daily outings by staff and the manager. Always asking what our plans were and if we had a good time. It was like being with family! On our anniversary Nimfa arranged for champagne, chocolates and carrot cake to arrive in our room. Again WOW! We highly recommend this hotel and plan on returning there ourselves. The hotel is located near the highway and easy to get to airport. Many shops and restaurants a few minutes drive away. Highly recommend Fredies Fabulous Fish House. The hotel is very clean and quiet. The beds were super comfortable.Bouquets of thanks to Nimfa and the staff at Comfort Hotel. You rock!!!

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Trek522761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2018

It was amazing! The staff is friendly and very helpful. Our room was so comfortable and luxurious. We loved the swimmimg pool!! Breakfast was awesome, you could choose a box of cereal or bacon and eggs.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Laura E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2018

This was great location for visiting Halifax and the South Shore. The hotel staff was very friendly and helpful. Our room was outstanding, large and comfortable, and the shower and internet worked great. The bed was perfect and there were enough pillows and blankets. Breakfast was expansive with lots of choices, hot and cold, and the manager was there every morning to ask if we needed any help or had any problems. They even had food available for us when we checked out early to catch our plane. Our only issue with this Comfort Inn was that when we returned late in the evening one night after a day of sightseeing, we could not find a place to park in their lot due to ongoing construction. On being informed of our dilemma, the desk clerk came outside and led us to a place behind the hotel where we could leave our car. Although we were annoyed at first, we were blown away to have this woman go above and beyond to be sure we found a parking place. My advice would be if you are driving, get back to the hotel early in the evening. Our only other complaint was that they only have one guest washing machine and dryer and it was after midnight before our clothes were done. All in all, we would definitely recommend this hotel and are looking forward to staying there again at some later date.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank susiecreamcheese44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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