Stayed for 3 nights. Arrived on the Sunday of the Nadal Day long weekend. The young lady on the front desk upgraded us to a one bedroom suite. Room was great, the only problem is there was a strong odour of a cleaning solution when we entered it. We went out to dinner and returned to find the smell of the cleaning solution gone, but an overpowering odour of cigarette smell in the room. I contacted housekeeping who came to the room and offered to find us another room. However, she never bothered to call back or return. By 10:30pm at night, my kids had fallen asleep. So we unpacked and called it a night.
The next morning, my wife had a headache from the cigarette smell. I went down to the front desk and the young lady moved us to another room. In most hotels, staff would have promptly dealt with this complaint and moved us as soon as the problem was brought to their attention. A guest shouldn't have to complain twice about a health concern to prompt action from staff. I found the staff over the weekend somewhat immature and they did not seem too concerned with my complaint.
Our second room was great. The hotel is in a great location within walking distance to just about everything. Indoor parking was also a bonus as there is very limited parking downtown. Pillows were terrible. We stayed at the Fairfield in Moncton before this property which had amazing pillows. You would think all Marriott's would buy their pillows from the same supplier, but obviously not.
Overall, a nice property in a great location. The inability of the staff to remove us from a smokey room on the first night was very disappointing.
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- Also Known As:
- Residence Inn Halifax Downtown Hotel Halifax
- Halifax Residence Inn
- Residence Inn Halifax Downtown Nova Scotia