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Best Western Plus Chocolate Lake Hotel
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Reviews (1,397)
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918 - 923 of 1,397 reviews
Reviewed 27 December 2013

This was our 2nd visit to this hotel since it became a Best Western. Our last stay we were in one of the upgraded king rooms and the decor was lovely, great amenities and nicely appointed. This visit we had our dogs with us and were in a slightly more plain-jane king room. The staff here are so welcoming and friendly, it feels like coming to stay with friends. The hotel has one of the most excellent pet-friendly policies we have ever encountered; however we did notice some pet owners are obviously taking advantage of this. The grassy lawn that leads to the lake was full of dog waste that owners did not clean up. Quite sad. The breakfast buffet was more than enough to fill you up and is included with your stay. The views from the windows of the lake in winter was very pretty. Our room was a bit drafty and the only source of heat was a wall-mounted unit above the bed. The heat does not reach the corners so if you are sitting at the desk, you will need socks! The exterior doors have key card locks, however we noticed on our first night that the doors remain unlocked 24/7. This continued during our whole stay. Maybe actually locking those doors would add to the guests' feeling of security. The staff were great, our room was clean, the lobby looked lovely for Christmas. It was nice & quiet and we enjoyed our overall stay very much.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank LibelleRotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 31 December 2013

Dear LibelleRotts,

Thank you for taking the time to review us. We thoroughly enjoy being a pet friendly hotel and meeting all of our guests dogs, I hope you had a chance to meet our dog Cocoa!

The exterior doors are locked from 11pm-7am every night, if this wasn't the case during your stay I apologize. I will be speaking with our security company to review our guidelines and ensure the doors are still being locked on time.

I am glad you enjoyed your stay overall and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

The view of Chocolate Lake from the higher floors is fantastic and really gives this hotel an advantage. Rooms are comfortable but a little spartan. My blow dryer didn't work, no moisturizing lotion, plastic cups (no glass) and very thin towels. The complimentary buffet breakfast was very basic.
Front desk staff were friendly and Cocoa the chocolate lab is a welcome sight when you are in the lobby.

Stayed: December 2013, travelled on business
Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 17 December 2013

Dear Connie M,

Thank you for your review. I'm glad you enjoyed the view and our mascot Cocoa. I will speak with our management team to see if we can supply glasses and lotion in our rooms. I'm sorry about your hairdryer, I will ensure maintenance goes up to the room you were in to ensure it is working properly now.

We look forward to your next visit!

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Reviewed 11 December 2013

This hotel has excellent beds. The mattress and the pillows are of top quality. They allow pets. In fact, their greeter is a very docile chocolate lab. Our dog thoroughly enjoyed her stay. Their proximity to the lake provided a very tranquil experience. Their location is quite convenient. It is very easy to travel throughout the city. They are quite centrally located. Their free breakfast was one of the best we have had.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Charlotte F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 17 December 2013

Dear Charlotte F,

I am happy to hear you enjoyed your recent stay with us. We love hearing from our guests, thank you for your great review!

Cocoa looks forward to your next stay!

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Reviewed 5 December 2013

My daughter and I have stayed at this hotel many times. We are in Halifax often for followup appointments at the IWK. Unfortunately Ronald MacDonald House is not very accessible (but they are building a new one - I am so excited) so we stay here. This hotel is very accessible except for one point - the rugs in the hall and bedroom are difficult to push a wheelchair through. The staff is excellent and Cocoa the mascot dog is there to greet everyone. She knows us so well now that she spent a few hours in our room on our last visit getting some R&R away from the hustle and bustle of the lobby :)

I also love the fact that it has free parking, free internet and free breakfast. All features you don't get in a downtown 4 star hotel. I much prefer to save my money and stay at this great hotel and spend my hard earned money at the mall :)

  • Stayed: December 2013, travelled with family
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Thank Juanita_PEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 9 December 2013

Dear Juanita_PEI,

Thank you for your kind words. We love hearing we can be a comfortable home away from home when you need to attend hospital appointments. We look forward to your next stay, and Cocoa eagerly awaits your arrival!

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Reviewed 5 December 2013

We stayed at the chocolate lake best western the sevice was excellent an the price was also great .friendly staff an clean rooms meals were ok but service was awesome .We will definitely stay there again.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Troy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 9 December 2013

Dear TroyG

Thank you for taking the time to give us a great review! We appreciate your comments and look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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