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“Food Poisoning”

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Best Western Plus Chocolate Lake Hotel
Ranked #10 of 28 Hotels in Halifax
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 August 2014

On top of getting food poisoning at this best wester, which ruined my vacation, I picked best western due to advertisement to stay 3 nights and get one free. Despite being a Best Western 'member' I was told I did not additionally register for the promotion (which no one mentioned at any Best Western) - and it was now too late to register for. I was then told that I would not have been able to claim the free night even if registered because it takes head office 2 weeks before they let you claim it - useless.
Very disappointed on many levels best western.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JandM1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 4 September 2014

Hello JandM1234, Food poisoning? Those are some mighty strong (and inaccurate) words!
Please visit http://novascotia.ca/agri/programs-and-services/food-protection/food-inspection-reports/
And you will surely feel better when you see that we have never been cited for any deficiencies.

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788 - 794 of 1,376 reviews

Reviewed 23 August 2014

Booked for 1 night, July 7th. Close to downtown Halifax, and all attractions. Our room was on the 4th floor, overlooking the beautifull Chocolate Lake, but also right above the A/C rooftop units. However these did not keep us from enjoying the Lakeview. Our room with 2 queen size beds was equipped with all advertised amenities. Nice size bathroom well furnished. However, we did not understand why there was no exaust fan in the bathroom.
We wanted to have dinner in the restaurant, but it was sooo cold in there, our waitress did mention they were trying to increase the temperature, and also suggested we take our dinner to our room where we would certainly be more comfortable. Great idea ! She wrapped things up for us, with everything we needed, and we left her a nice tip.
Breakfast was very good, with many good choices and we were lucky to come in before they ran out of plates and cutlery. I would say that this place serves a much better breakfast than some hotels from the Wyndham group.
Only drawback: July 7th was a very hot day (heatwave) and we would have liked to enjoy the pool. We went to have a look at it first and found out from 2 ladies and a little girl that the water was "freezing"... it goes without saying that we skipped our swim. Too bad, because we were really looking forward to it.
Another thing I missed: Chocolate (the lab) . I could not see him (her) in the reception area, and did not ask about him either. I just hoped he was fine...
Speaking of reception: the front desk staff was very helpful and Professional. They registered me in no time to the Rewards program, and I was always greeted with a smile.

Room Tip: Floors above the 4th floor - in the main building - have a better view.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
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Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 26 August 2014

Hi Cayad and thank you for taking the time to share your experience. We look forward to welcoming you back and we thank you for thinking of Cocoa. She is well rested after a two week summer vacation and back at work as Welcome Ambassador to Chocolate Lake.

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Reviewed 23 August 2014

If you plan on stayng in Halifax please use this hotel. Their service is beyond belief. It's also very close to everything you would like to see and so family and pet friendly. We should have taken our Golden Retriever. There is also time for adults and solid security.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank colleenc551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 26 August 2014

Hello colleenc551 and thank you for the great review. Cocoa looks forward to welcoming you back soon and meeting your Golden Retriever. She can never have too many furry friends.

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Reviewed 20 August 2014

We had a lake-facing room for two nights. The room was a bit smaller than the photos suggested, but it was fine otherwise.

The onsite restaurant was good, with a decently priced bar included. The hot breakfast included in the morning was a bit short on variety, but was perfectly fine and tasted good. The view of the lake out of the dining room was very pleasant.

We liked that the hotel has self-serve laundry facilities. There is also an indoor pool and Jacuzzi, and though the chlorine was a bit strong, the water was great. There is also a game room on the ground floor that could do with a few more 1980s-90s video games to make it perfect while waiting for laundry to finish.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Qbeing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 26 August 2014

Good Day Qbeing and thanks for taking the time to share your feedback. I have put in a request with our supplier to find us a Pac Man, Donkey Kong or Frogger game ASAP!!

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Reviewed 20 August 2014

This hotel has the best location, near down Halifax. Beautiful enviroment with Lake Chocolate right at your step. Good for family vacation and worth the money.Easy access to all the landmarks in Halifax such as Citadel, Museum of Maritime etc. Rooms are clean and quiet. Parking is convenient, Close to major highways. Breakfast menu is good. Best of all, there is a convenient store just next door for your urgent needs. Stafff are friendly and floors are upkeep.

Room Tip: Rooms facing the Chocolate Lake have the best view.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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1  Thank philipc713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 26 August 2014

Hello philipc713 and thanks for the great review. At Chocolate Lake we strive to deliver great value, and we love to hear that we're succeeding! Come back soon.

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Reviewed 17 August 2014

Lovely room overlooking the lake but just above the central air conditioning for the hotel and very noisy. I would stay here again but choose a room away from the very loud huge air conditioning system outside. Breakfast choices were excellent and overall a very nice place to stay. Just choose a room away from those huge systems.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Therese R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 18 August 2014

Hello Therese R and my apologies for the AC units. On your next visit, we'll get you a room near the top floors where the view is spectacular!

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Reviewed 16 August 2014

Reasonably priced, great location and friendly staff. Breakfast was plentiful, warm and attentively monitored. Check in was easy and staff were helpful with directions. We loved that it's location made it easy to cruise down the south shore and up the eastern shore. Traffic was minimal, compared to similar locations in other cities. It was in a neighborhood, not what I had expected, but relaxed the city atmosphere. Beaches close by.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BandJNh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded 18 August 2014

Good Day BandJNh, and thanks for the great feedback. We have to admit that our location can't be beat. Peaceful lakeside setting, yet close to everything. We look forward to seeing you again sometime.

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Additional Information about Best Western Plus Chocolate Lake Hotel

Address: 20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
Phone Number:
Region: Canada > Nova Scotia > Halifax Region > Halifax
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Halifax
#5 Business Hotel in Halifax
#6 Romantic Hotel in Halifax
#6 Family Hotel in Halifax
Price Range: £66 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Chocolate Lake Hotel 3*
Number of rooms: 142
Official Description (provided by the hotel):
BEST WESTERN PLUS Chocolate Lake hotel in Halifax, Nova Scotia is newly redesigned, offering you exceptional comfort in a gorgeous, convenient location. Visiting Halifax for business or pleasure? BEST WESTERN PLUS Chocolate Lake is the ideal hotel for you. We have everything you need and more, all in a tranquil lakeside setting. So trust the brand that makes travellers feel comfortable worldwide. This Four Star Canada Select property offers Free Hot Breakfast Buffet, Free Parking, Free Wireless and Hardwired internet, Games Room, Saltwater Pool, Hot Tub, Exercise Facilities, Conference Facilities and the Lakeside Grill. We complete the experience with a resident Chocolate Lab named Cocoa. ... more   less 
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Also Known As:
Best Western Halifax
Halifax Best Western
Best Western Plus Chocolate Lake Hotel Halifax, Nova Scotia

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