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“Customer service needs some fine tuning”
Review of Calypso Water Park

Calypso Water Park
Ranked #253 of 4,342 things to do in Ontario
Certificate of Excellence
More attraction details
Attraction details
Owner description: About 22 miles / 35 km east of Ottawa Ontario.
Reviewed 25 July 2012

Visited Calypso today with the entire family. We've been here before so knew what to expect. Although the attractions themselves are fairly good, there seemed to be a shortage of staff. My daughter went on a water slide and for reasons unknown, the staff lifeguard just walked away from her post (not to return for 5 minutes). This seemed to be the norm for the day.

Calypso also seems to be a victim of its own success. There were hundreds of people and there never seemed to be enough staff all round.

Another disapointment was the Ulysses restaurant. This table service restaurant also has a section for buffet (which opened 20 minutes late). The staff was clearly stretched too thin. The service was painfully slow causing us to lose much of our day waiting for a simple meal. Perhaps the restaurant should not open too many sections if they are stretched so thinly. Even the waitress agreed. The restaurant was not bad intentioned, but they clearly need help here.

Overall crowding was a concern. The lifeguards overall seemed to want to do a good job, but the wave pool for instance was so crowded that the sheer volume of people presented a danger.

Perhaps the total number of visitors should be limited. Perhaps there is such a thing as too much success. We'd also visited Discovery Cove in Florida and they had a policy of a limited amount of people per day. This was amazing! We'd pay much more for a better customer service experience. They sold out every day.

On that note... Lack of staff in some areas (but clearly, mismanaged in others). Upon leaving mid-day, we saw some senior staff near the exit (never said "thanks for coming", these small touches make a big difference in the customer experience). All they did was chat amongst themselves (4-5 of them), while the rest of the staff inside worked their butts off. Nice.

Calypso has what it needs to be a success for years to come but still needs some fine-tuning.

1  Thank elizabeth_pierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalypsoPark, Public Relations Manager at Calypso Water Park, responded to this reviewResponded 3 August 2012

Hi,

First of all thank you for your feedback on your visit at Calypso. We did a follow up with the lifeguards concerning your comment. Note that we have chief lifeguards on staff that tour the park to make sure every lifeguard is at his post and doing is job. Also, our lifeguards rotate every hour from one attraction to another. We do that to keep them active. Each week they do trainings with their staff to make sure everyone’s formation is up to date and complete.

For the restaurant, we now have new managers to ensure that we have enough staff for the day and that our clients are happy.

We are currently working to make sure every department runs well.

Thank you

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388 - 392 of 604 reviews

Reviewed 24 July 2012

Rented the cabana VIP. Nice option except for the smoking area right next to us. Awesome park with great layout. Pack a lunch though as food is pricey. All the water slides and attractions are amazing. Good value for a family trip. Overall great experience except that I think that smoking should be not allowed in the park property.

Thank ianweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalypsoPark, Public Relations Manager at Calypso Water Park, responded to this reviewResponded 26 July 2012

Hello,

Thank you for your comment we are happy you had a wonderful day at Calypso and hope you'll come back soon. For your information our park is none smoking around all the attractions and even in the main street. The only place pleople are allowed to smoke is the Hawaiian Beach Bar and VIP Bar.

Have a nice day :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2012

After reading other negative reviews about the park, such as extremely long lineups and poor service. I was discouraged too try the place out. But during and after the first visit. Nothing but a blast! The park was crowdes being a friday but the lineups move at a steady pace. The variety of slides is the best i've seen. The lifeguards were friendly too everyone and were NOT language biased. After the second visit it was the same experience.The only CON against this place is the cost of admission.

1  Thank RyanfromToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2012

Our family enjoyed a great day on July 19th at Calypso. It was easy to find off of the 417. We arrived right at 10 and there was hardly any line ups. We brought our lunches and there were tons of picnic tables to use. The water was warm and the slides were great. We will certainly go back for sure.

1  Thank Laker0213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

My husband my 12 year old daughter and I went to calypso last week. we got there whe it opened at about 10AM it were hadrly a line up to get in. we placed all our valuebals in our car so we saved 10$ which was nice. We packed a picnic lunch were there were tons of picnic tables to leave it at. The staff was super friendly even though they were all genuinly young they always asked about your day and try to keep us safe as possible. the rides were really short in the moring the longest ride in the morning we had to wait for was 20 minutes and that was the aqua loops. over fantastic day and we will go again!

tips and advice: go on a week day always less people.

• go early in the moring even less people than in the afternoon
•leave your valuables in your car it will save you 10$ put your car keys hidden with your towel and shoes.

• bring your own lunch. it's alot cheaper and easy to drop off.


other than that have a great day :)

4  Thank Alming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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