Visited Calypso today with the entire family. We've been here before so knew what to expect. Although the attractions themselves are fairly good, there seemed to be a shortage of staff. My daughter went on a water slide and for reasons unknown, the staff lifeguard just walked away from her post (not to return for 5 minutes). This seemed to be the norm for the day.
Calypso also seems to be a victim of its own success. There were hundreds of people and there never seemed to be enough staff all round.
Another disapointment was the Ulysses restaurant. This table service restaurant also has a section for buffet (which opened 20 minutes late). The staff was clearly stretched too thin. The service was painfully slow causing us to lose much of our day waiting for a simple meal. Perhaps the restaurant should not open too many sections if they are stretched so thinly. Even the waitress agreed. The restaurant was not bad intentioned, but they clearly need help here.
Overall crowding was a concern. The lifeguards overall seemed to want to do a good job, but the wave pool for instance was so crowded that the sheer volume of people presented a danger.
Perhaps the total number of visitors should be limited. Perhaps there is such a thing as too much success. We'd also visited Discovery Cove in Florida and they had a policy of a limited amount of people per day. This was amazing! We'd pay much more for a better customer service experience. They sold out every day.
On that note... Lack of staff in some areas (but clearly, mismanaged in others). Upon leaving mid-day, we saw some senior staff near the exit (never said "thanks for coming", these small touches make a big difference in the customer experience). All they did was chat amongst themselves (4-5 of them), while the rest of the staff inside worked their butts off. Nice.
Calypso has what it needs to be a success for years to come but still needs some fine-tuning.
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