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“Paid a premium price ($300 + per night) for a room and facilities that were subpar to a value hotel.”
Review of Horseshoe Resort

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Horseshoe Resort
Ranked #6 of 19 Hotels in Barrie
Oshawa, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Paid a premium price ($300 + per night) for a room and facilities that were subpar to a value hotel.”
Reviewed 21 July 2014

Rooms were damp and uncomfortable.
A vaue room at a premium price.

Room was not cleaned until after complaining in the evening before dinner.

The bathroom did not have a tub and the shower was moldy.

The toiletries were provided minimally. The body wash/shampoo dispenser that was difficult to get the soap out of. I worry for anyone who has arthritis in their hands. I needed to ask my husband to help squeeze and my hands are healthy.

No towels in the pool area.

Restaurant was way over priced for poor quality. The steak was over cooked and gristley.

All staff were friendly and apologized when mistakes were made.

We would not stay here again as we did not get our money's worth.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 155003Melissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 24 July 2014
Thank you for posting your feedback.

I am sorry that you did not enjoy your experience with us, please accept my sincere apologies.

I would appreciate it if you would contact me directly to discuss your stay.

Thanks in advance,
Lisa
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

First of all: Dated, run down and lastly nothing to do

Under construction, but it doesnt look like its improving at all

Pools are below average at best

Spend your money at any other Ontario resort

again, DONT WASTE YOUR MONEY

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank MANGAS13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 21 July 2014
Thank you for posting your feedback.

I am very dissappointed that you did not enjoy your stay with us and feel that there was nothing to do.

Please feel free to give me a call at the resort or email me at lisar@horseshoeresort.com so we can discuss your experience.

Thank you,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Barrie hotels

Toronto, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 July 2014

We spent a night in a two bedroom condo (1 master with a queen and another with 2 twins, 2 bathrooms, full kitchen, dining, living room, and enclosed balcony). The building was located right beside the outdoor pool. The resort itself is nice and has beautiful views of nature, however the building we were in looked like it was from the 1980's - a lot of brown everywhere. The kitchen had dishes and cutlery we could use, but we never ended up cooking. The bathroom had very little toiletries, just soap, shampoo and conditioner...the bare minimum. We didn't spend much time there as we checked-in, headed out for dinner then came home to sleep. The next morning it was raining and we could have just lounged around, but because the room was so drab and not inviting, we got out of there as quickly as we could. There was no breakfast included in the cost of the room ($320 for the night) and it was pretty expensive at $17pp without an omelette bar. Needless to say, we drove 25mins down HWY 400 to Cora's and got a phenomenal breakfast. All and all, okay place. It did the job because we got a good nights sleep.

Room Tip: See if there are any updated rooms as ours was seriously dated.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Shameenm83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 21 July 2014
Thank you for staying with us and posting your comments, both positive and constructive.

I was delighted to hear you had a good nights sleep and enjoyed the resort.

The condo units are very spacious and comfortable and we have renovated some of the units as we continue to invest in updating the resort.

We hope to welcome you back as the renovations continue.

All the very best,

Lisa
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Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 July 2014

First of all, the bed sheets felt like sand paper, the walls are paper thin and there is a terrible smell when you walk in. I am referring to the slope condos, the beds consist of 2 twin beds, not comfortable at all. The carpets and walls have stains.

The only plus is the indoor and outdoor pool, the adventure park is a joke, don waste your time. This condo is very overpriced, the hallway to the room is like being in the 1970s and just to add to the fun, the were doing renovations on the 5th floor at 6:00 a.m., there are 5 floors, we stayed on the 4th floor.

Save yourself some money and look elsewhere!!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank raebra68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 5 Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 July 2014

We stayed at Horseshoe 2 bedroom condo in Christmas and Summer. The view is beautiful. You can see skiers from your living room and bedroom in winter and in Summer the view of trees and nature is breathtaking.
The rooms need some works done but hey are clean. The staff are friendly and helpful.
As for the adventure park, there are lots of activities for kids 10 and under. The zip lining and the rock climbing is so much fun.
As for the foods and restaurants, they didn't impressed us but he nature and scenery is so beautiful that the food comes secondary specially if you stay in condos and you can make your own food.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ilovtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Komoka, Canada
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 June 2014

I just found out today that they are updating the condo units we are staying in. Very pleased to learn of this, so desperately needed. However, it might have been nice for the front desk to warn us that the entire floor right above us use jack hammers all day. THEN, when we finally give up trying to have a peaceful day because the construction is so deafening we head out to our balcony to see the sight of smoke, the smell of fire, and the people yelling! I immediately called the front desk and after waiting over a minute for someone to answer we were told they would send a maintenance over to check it out. I ran upstairs to the 5th floor, saw the construction and all the men there said it wasn't them and that the fire was on the third floor. Ran to the third floor to find the 10 men on the patio drinking and laughing because they caught something on fire but told me it was okay. No return call from the front desk or follow up. Oh, and conditioner today would have been nice. My hair is a rats nest now, that smells of smoke and fire. Wow.

Room Tip: Condo units under major construction. LOUD LOUD LOUD. The condo units are all old and dated and fu...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 12 June 2014 via mobile

I just checked in and my 2 bedroom condo is very concerning. Stains in the carpet, on the ceiling, the walls. I feel like I have been transported to a place from the 1980s that hasn't been touched since. It's rather gross. The lobby has broken looking luggage carriers, the floor has warped and lifted tiles, the paint is peeling. No iPod Dock (brought my own thankfully), the pool is empty and looks dated and unkept decking. Gahhhh! Can I even stay here two nights?

Stayed June 2014, travelled as a couple
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horseshoe Resort

Property: Horseshoe Resort
Address: 1101 Horseshoe Valley Rd W, Barrie, Ontario L4M 4Y8, Canada
Region: Canada > Ontario > Barrie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 19 Hotels in Barrie
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Horseshoe Resort 3*
Number of rooms: 141
Official Description (provided by the hotel):
There's 4 seasons of adventure waiting for you at Horseshoe Resort, only one hour north of Toronto. Whether you're here for family fun, an inspired meeting at our Conference Centre or a romantic getaway, there's a whole world of things to do. Imagine 26 Alpine ski and snowboard runs, 35 kms of groomed double track set Nordic trails, terrain park with over 20 features, two full championship golf courses, three restaurants, Amba Spa, hot tubs, saunas, Segway Off-road Adventures, Yamaha Riding Adventures, Advenuture Buggie Tours, Treetop Trekking, Horseback riding, Hummer Tours, indoor and outdoor pool, fitness facilities and weekly classes, hiking and biking trails through the breathtaking Copeland Forest, Kids Korral and Slopeside Adventures! ... more   less 
Reservation Options:
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Also Known As:
Horseshoe Hotel Barrie
Horseshoe Resort Barrie, Canada - Ontario

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