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“Great Resort” 5 of 5 bubbles
Review of Horseshoe Resort

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Horseshoe Resort
Ranked #7 of 19 Hotels in Barrie
1 review
“Great Resort”
5 of 5 bubbles Reviewed 31 July 2014

Horseshoe Resort was a great resort to stay at. There are many activities for the whole family to enjoy, the rooms were flawless and the service, overall, was the best we've ever seen in many years of staying at different resorts and hotels.The condo unit that my family stayed is very nice newly renovated its like a brand new unit. Ivan the Front Office Manager and all the Front desk people are very nice and helpful.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 8 August 2014
Thank you for taking the time to post your review.

I have forwarded your comments and feedback to the entire Horseshoe Team including our Front Desk staff.

I was very happy to hear how much your family enjoyed our new renovated condo suites and how pleased you were with the overall service at the resort.

We look forward to welcoming you back!

Many thanks,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
Oakville, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 July 2014

We have just returned from a two-night stay in a slope-side condo booked with a WagJag Jaunt offer.
A few weeks before our stay, when we read some of the negative reviews about these rooms on this very website, we asked the resort if we could be lodged in one of the renovated condo suites in the same building, only to be told that we would need to pay $60 to guarantee what the resort called an "upgrade". We took our chances but were not provided a renovated room.
As a result, we were very disappointed with our accommodations. While the condo we stayed in was spacious, it was in serious need of updating. The room smelled musty, even hours after opening the patio doors and windows. There were obvious repairs and clean-ups needed throughout the condo. Further, we were told upon check-in that there would be no housekeeping service in our building during our stay (no garbage removal, no replenishing of fresh towels, no maid service, etc.)
Having said that, we enjoyed our time in the resort's Adventure Park, but wish it opened much earlier than 11 a.m. There were countless families waiting to take part in the park's activities, which resulted in a crush of people in the Tack Shop when it finally opened.
Lunch at Crazy Horse was delicious and service was attentive.
We never did use the Shizen Spa, as we were never issued the $35 credit that was part of our WagJag package.
In the end, I wish the resort website provided more photos, and more accurate photos, of the rooms available, so that potential customers could make a more informed decision about their stay.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 8 August 2014
Thank you for taking the time to post your review.

I was delighted to hear you enjoyed your time in the Adventure Park and Lunch at the Crazy Horse Restaurant.

The two bedroom condos are very spacious and we have been making consistent investments in the resort as we continue to renovate and improve.

The $35.00 credit at the Shizen Spa is issued post treatment upon paying for your services, please feel free to contact me regarding this.

Many thanks,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Barrie hotels

Toronto, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

I have no words to thank Ivan -Front Office Manager and Kimberly - Front desk for the best customer service we have ever received at a hotel ( and we have traveled a lot all over the world!!!). They went above and beyond to assist us with a couple of issues we had with Tree Top Trekking ( a different company from Horseshoe Resort). We had an amazing weekend filled with laughs and fun. The Adventure park is amazing and my little guy enjoyed every second of it. There are tons of activities for adults and kids. This is a great resort to bring your family for a quick getaway or even longer if you can; you won't get bored. Thank you Ivan!! You are a great professional and very knowledgeable!! You guys were a big part of a wonderful weekend!!!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank 751Adriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 7 August 2014
Thank you for taking a moment to post your comments and feedback on your "Fantastic Get away".

I will share your review with the rest of the Horseshoe Team specifically our Front Desk management team and the Adventure Park Staff.

I was delighted to hear both the adults and the little one enjoyed the Adventure Park with all of the activities and adventures.

We look forward to welcoming you back!

Thank you!
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Canada
1 review
5 of 5 bubbles Reviewed 28 July 2014

There is only one word that can describe our experience...perfect!
Perfect activities for the kids and grown ups.
We enjoyed tree top trekking immensely : )
Mike from our Hummer tour so graciously went back to get my daughter's hat after she lost it during an awesomely bumpy ride...Thanks Mike - the Hummer tour was awesome!!!
The front desk people were super friendly.
The beds and pillows were the most comfortable I've ever slept in.
Our waitress at the Crazy Horse really went out of her way to make the kids feel special (great drinks there too).
Many memories to last a lifetime.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank B O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 7 August 2014
Thank you for taking a moment to post your review.

I will forward your comments to the Horseshoe Team including, Treetop Trekking and Mike from Hummer Tours.

We are delighted that your family enjoyed their vacation with us and that we are part of your memories that will last a lifetime. We take pride in creating Skyline memories with passion!

We look forward to welcoming you back to Horseshoe Resort!

Many thanks,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

The room was very nice with a sunken living room and fireplace. The bathroom was huge and very luxurious; a huge glass shower and seperate deep soaker tub. The staff was very friendly and wonderful overall. I golfed at the Highlands and it was amazing; a beautiful and very manicured course. My wife used the spa for a pedicure and was extremely happy with the service and the hygiene. The spa price seems a little high at first but when you factor in the cleanliness, knowledge of medical aspects , service and the quality nail file and foot file you are given the cost is not out of line. The hotel is only 35 minutes away from Casino Rama and is a huge upgrade from most of the motels and hotels in Orilla. We figured that if we were going to drive 15 minutes after the Huey Lewis concert we might as well drive 35 and really enjoy the stay.

Room Tip: You must golf here but opt for the Highlands course not the Valley. Check online for golf specials...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 7 August 2014
Thank you for taking a moment to post your comments and feedback.

We appreciate you driving to Horseshoe after the concert and enjoying a great weekend away with us.

I was delighted to hear you also enjoyed your Guest Room, the Highlands Golf Course, the Food and the Shizen Spa. I will forward all of your comments to the rest of the Horseshoe Team.

We look forward to welcoming you back very soon!

Many thanks,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

The photos on the web is a 5star but the actual condo room for me is a 2star not even. The cost for the two bedroom condo with kitchen and living room is $354. It is too much for 2 nights thinking it was already 50% on the 2nd night...for the actual place totally far from photos.

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jmmc18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 4 August 2014
Thank you for taking a moment to post your comments.

I was disappointed to read of your experience with your two bedroom condo. We have been making consistent investments in the resort and we continue to renovate and improve.

I would appreciate it if you would contact me directly to discuss your experience.

Thank you,
Lisa Reid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 26 July 2014 via mobile

Main outside pool is still broken, everytime I visit never open! Shampoo bottles in shower were empty, air conditioning did not work thankfully it wasn't too hot!!! And the worse part were the dogs that barked in the hallway everytime they entered or exited their room!! Crazy horse service was extremely slow, there were flies everywhere inside the restaurant.... Def not more the 3 star

Stayed July 2014
Helpful?
2 Thank mybele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa R, Manager at Horseshoe Resort, responded to this review, 7 August 2014
Thank you for taking a moment to post your comments.

I am very excited to let you know that our outdoor pool at the Hotel is also open!

I was disappointed to read of your experience with your stay. I would appreciate it if you would contact me directly to discuss.

Thank you,
Lisa Reid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Horseshoe Resort

Property: Horseshoe Resort
Address: 1101 Horseshoe Valley Road West, Barrie, Ontario L4M 4Y8, Canada
Region: Canada > Ontario > Barrie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 19 Hotels in Barrie
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Horseshoe Resort 3*
Number of rooms: 141
Official Description (provided by the hotel):
There's 4 seasons of adventure waiting for you at Horseshoe Resort, only one hour north of Toronto. Whether you're here for family fun, an inspired meeting at our Conference Centre or a romantic getaway, there's a whole world of things to do. Imagine 26 Alpine ski and snowboard runs, 35 kms of groomed double track set Nordic trails, terrain park with over 20 features, two full championship golf courses, three restaurants, Shizen Spa, hot tubs, saunas, Segway Off-road Adventures, Yamaha Riding Adventures, Advenuture Buggie Tours, Treetop Trekking, Horseback riding, Hummer Tours, indoor and outdoor pool, fitness facilities and weekly classes, a 10 acre driving range, putting green, hiking and biking trails through the breathtaking Copeland Forest, Kids Korral and the Horseshoe Adventure Park! ... more   less 
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Also Known As:
Horseshoe Hotel Barrie
Horseshoe Resort Barrie, Canada - Ontario

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