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Carriage Ridge Resort
Ranked #10 of 19 Hotels in Barrie
GreenLeadersSilver level
Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice Room but...”
3 of 5 bubbles Reviewed 3 March 2014

Nice rooms, however we opened the pull out couch to find a big mess as it clearly was not vacuumed. Mouthwash sample looked like it was already opened as it was half filled and the room layout makes it difficult to watch tv while in bed.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ST12341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 7 March 2014
Dear ST12341,
Thanks for sharing your feedback. We are disappointed to hear about the mess on the floor and the state of the mouthwash. Our goal is to have our resort up to our guests' standards and your feedback will help us to do so.
Thank you for your business and taking the time to post a review.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

355 reviews from our community

Traveller rating
    177
    109
    40
    15
    14
See reviews for
162
113
9
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 25 February 2014

Our families have been skiing here for 6 years now and we loved it...usually stay 2 or 3 nights… it had become a tradition….but this year the resort changed hands and its all down hill from here. Check-in took over half an hour standing in a congested small room. The person that greeted us tried to sell us on a time share presentation. Arrived at about 6pm so we wanted to head out for dinner but the safe in the room was locked… I called the front desk...they put me on hold for about 10 minutes...I called back and the person did the same thing...only waited 5 min this time da! had coffee, but no filters in the room so had to call again for coffee filters in the morning…could not wait to get on the hill, so I guess no coffee…next day no coffee …we asked for a late check out because you have to check out by 10 am, but sorry we were told, none available…the place did not seem that busy…our kids always swim before we head out…but this time we were told we could not even use the pool after 10 am…
We would normally let them swim for an hour and head out from the pool area…but sorry…new management we were told.

Sometimes new management can improve things but not here…there goes a nice tradition...anybody know of some well run resort in the area? Preferably not a time share.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 7 March 2014
Dear Rob K,
We appreciate you taking the time to leave a review. We are sorry to hear you experienced some difficulties regarding your check-in and check-out. As you pointed out our lobby space is small and we are working on solutions to reduce the impact this has on guests during a busy weekend. We apologize for not providing coffee filters and we will certainly look into why this amenity and service request was not fulfilled.
Again, thank you for your feedback.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 26 January 2014 via mobile

So after not having a family vacation in 3 years here we are the accommodation is great we have two bedrooms laundry and slope side view.

Ski condition are amazing best Ontario has had in more then 10 years and kids come and go freely from the slope and pool from 9am to 10pm

Yeh

Stayed January 2014
Helpful?
3 Thank djbrody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 4 February 2014
Dear djbrody
We appreciate the time you took to share comments about your recent stay at Carriage Ridge Resort. We are delighted to learn you enjoyed your family vacation in a condo-suite, at the pool and on the ski hills. Our snow conditions continue to be fantastic this season.
Thank you again for your time and being our guest.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond Hill, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

We used to come to this place at least once a year and every year the service/prices are getting worse and worse. It is a great location and good sized rooms, barely offsets deterioration of the service and every year we consider to stop coming to this resort.
Experiences we did not like:
Check-in and check-out policies are very uncomfortable
We extened our stay until 1:00pm for a fee of $35. We checked out before 1pm, but weren't allowed in the pool after check-out, even though it wasn't 1pm yet. Pretty rude; we've been asked to leave the premises as non-registered guests. We've been told that this is a new policy this year.
The resort doesn't provide any discounts for the lift-tickets in Horseshoe resort anymore.
The prices are increasing every year. This year we payed 25% more than last year for the same room at the same time.
Their customer services representtives provide contradictional information every time we talk to them, and it is very confusing. First, they've proposed a room upgrade for $60.00 upon availability at the check-in time, but when we checked-in, the room upgrade suddenly became $95.00.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anna I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 4 February 2014
Dear AnnaTravels1,
Thank you for the review. We are disappointed to hear your stay did not meet your expectations and there was confusion about upgrade rates. We know that while on vacation it is imperative that our guests are treated well and we will be taking action to ensure this is not an issue for future guests.
Again, thanks for taking the time to reach out.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emsdale, Canada
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

We have stayed here several times, either in fall or spring and thought it time to write a review. We use it has a quick 2 night family getaway, usually myself and my daughter and one of her friends. Rooms are spacious, clean and well equipped, indoor pool is great, and the proximity to Horseshoe Valley is a real bonus. Amazing value for the money, at least in spring and fall, and we will return in the near future.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank emsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 4 February 2014
Dear emsdale,
Thank you for sharing your comments about your past stays at Carriage Ridge Resort! We are pleased to learn you like to experience our changing seasons, condo-unit amenities and our close location by Horseshoe. We hope to welcome you back again this year.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 5 January 2014

We stayed this weekend for hockey tournament. The checkin policy is ridiculous not allowing your key to get you in the room until 4p.m. therefore creating huge line ups in a very confined space. We then unloaded our vehicle at maybe a minute to 4 in frigid temperatures for our keys to not work. I called the front desk from my cell phone and was "disconnected" I then called again and when somebody finally answered they informed me it was the switchboard and they could do nothing. I was to walk up to the pool rec centre and they would help me. After her calling the front desk and pretty much being told they were too busy she called maintenance to get us it however we had to wait at the room until he arrived probably a 10 min wait. Our keys didn't work until about 5:30p.m. The room was very dirty and I wondered if they really did change the sheets and bedding. The shower had black mould and decay. I emailed the resort manager on Saturday morning and still have not received the courtesy of a reply. Probably won't stay again. Other players stayed at Horseshoe and did not have the same problems.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TerrilynWaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 9 January 2014
Hello TerrilynnWaterford,
We appreciate the feedback and understand a resolution has been arranged with our General Manager. I welcome your call if I can be of any further assistance (ext 2626).
Kind regards,
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
96 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

The condo style is great for families and the resort is located in a very pretty area. We did ski at Horseshoe but would likely try one of the other hills next time as Horseshoe is expensive for what you get. There is only one small grocery store nearby in Craighurst so a trip to Barrie to stock up is a good idea.
Keep in mind that there are no elevators so carrying groceries, equipment, coolers, etc up the stairs can be a challenge. Our rooms were renovated and had enough soap, detergent, etc. to suit us. Cleanliness was just okay as I did see dust and debris under coffee tables and behind bedside tables.
We had an issue requiring maintenance and Chris came very quickly and helped us out.
Overall we would definitely return to this resort.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SKKF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara W, Manager at Carriage Ridge Resort, responded to this review, 9 January 2014
Dear SKKF,
We are very pleased to learn you enjoyed your ski vacation with Carriage Ridge Resort! Thank you for your feedback about our maintenance response, we have shared your comments with Chris. We have also discussed your observations about the unit cleanliness with Housekeeping.
The snow is still coming down and we hope you will be back to ski again soon!
Thank you for taking the time to write about your stay.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carriage Ridge Resort

Property: Carriage Ridge Resort
Address: 90 Highland Dr, Barrie, Ontario L0L 2L0, Canada
Phone Number:
Region: Canada > Ontario > Barrie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Barrie
Price Range (Based on Average Rates): £
Hotel Class:3 star — Carriage Ridge Resort 3*
Number of rooms: 149
Official Description (provided by the hotel):
Carriage Ridge Resort in Horseshoe Valley just 1 hour north of Toronto, a four-season natural playground with rolling hills, lakes, rivers and forested trails. At Carriage Ridge Resort you’ll find all the comforts and amenities of home in a spectacular country setting. One bedroom and two bedroom condominium accommodations feature fully equipped kitchens, gas fireplaces and jetted hot tubs, making Carriage Ridge Resort absolutely ideal for family vacations, romantic getaways and golf and ski groups to Ontario and the Horseshoe Valley. Whether you want to ski meticulously groomed trails through snow-laden forests of pine, tee off at one of eighteen area golf courses, hike or mountain bike one of several picturesque trails, or just relax at the end of the day, Carriage Ridge Resort in Horseshoe Valley is your very own base for fun and adventure. ... more   less 
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Also Known As:
Carriage Ridge Hotel Barrie
Carriage Ridge Barrie
Carriage Ridge Resort Barrie, Canada - Ontario

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