We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible experience and staff didn't care at all!!!”
Review of Super 8 Barrie

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Super 8 Barrie
Ranked #2 of 19 Hotels in Barrie
Reviewed 17 June 2013

We arrived at the hotel and it took over 30 minutes to check-in. After finally getting the key to our room (201- it is a suite) we went up to find an extremely warm room (to the point it was uncomfortable). We turned on the air in the unit which were very loud and took a long time to cool the room. The bathroom in the room also smelled very sour. We didn't spend much time in the room that evening and arrived back just to sleep. We soon discovered that we lucky enough to be near enough to the elevator to not only feel it, but also hear it every time it was used. It was so bad, it actually made the room vibrate and caused us to have a horrible night and leave early in the morning. We talked about how loud the room was with the cleaning staff as we were leaving and they indicated that this was a very common complaint from patrons about this room. We were shocked to learn that we had been stuck in a room that the hotel obviously knew wasn't up to par. When we brought our experience up with the front staff and mentioned the feedback from the cleaning staff, they indicated that they didn't have the ability to address our concerns and that we would need to call back and speak with the general manager (who wasn't there). Clearly feeling that the front staff was just passing the buck, we paid and left. We were only 40 minutes from home and didn't really need to stay at the hotel, but thought it would be nice to have fun night out. It obviously wasn't!!

Room Tip: Don't stay near the elevator!!!! (201 to 204)
See more room tips
  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gavin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 15 July 2013

Dear gavin m,

Thank you for your review! You had made a reservation to stay in one of our Executive King Suites over a very busy weekend and had guaranteed this reservation with a faulty credit card. As is normal practice in the hotel industry during busy weekends, we attempted to take a hold for the room and tax of your reservation at 6pm in order to secure your reservation, but your credit card kept declining. We attempted to contact you numerous times in order to inquire whether or not you would be arriving and received no response. As such, we had cancelled your reservation, as it was no longer credit card guaranteed with a declining credit card. Reservations that are not guaranteed by a credit card are only held until 4pm, and we held your reservation until 6pm before it was cancelled. When you arrived at the hotel, our front desk staff had to relocate your cancelled reservation and re-instate it. You then offered us the same credit card and when it declined, were furious with a female member of our front desk staff. You then proceeded to offer various other payment methods, until one was finally accepted. This was the reason that you had a delayed check-in. Our front desk staff pride themselves on a quick and efficient check-in process, but in this case, the delay was caused by a guest not being able to provide a legitimate payment method for their room. Our guest rooms are kept at low fan as we do not want our guests complaining of extremely cold or hot rooms and want to leave the temperature of a guest room up to a guest's discretion. The dials on our air conditioning/heating units allow for a room to be set to low fan, high fan, low cool, high cool, low heat and high heat. We have never received complaints about your particular room vibrating or guests claiming that they hear non-stop elevator noises. All of our rooms have to meet the same strict guidelines and we do not have any rooms that are not up to par. Unfortunately, I was not available to directly address your complaints on a Sunday morning, but was informed that you had shouted vulgarities to a female member of our front desk staff when they had to check your room before returning your debit deposit (also a regular practice in the hotel industry). We are thankful to our many guests for sharing their great experiences while staying at the Super 8 Barrie and are equally thankful for some not-so-positive feedback as there is always room for improvement in any business.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,181)
Traveller rating
Traveller type
Time of year
Language

870 - 876 of 1,181 reviews

Reviewed 15 June 2013

we stay here once a year maybe twice. it is always something we look forward to.. if we had an issue this time it would be no eggs available when several people were trying to eat around 7:30 .We waited until 8 and had something else and left.still no eggs!...........

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Frederic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 23 June 2013

Dear Frederic S,

Thank you for your review and continued loyalty to the Super 8 Barrie! We are humbled by your perfect ratings of our value, location, sleep quality, rooms and cleanliness and are glad that we were able to make you feel at home throughout your stay. I have spoken to our Breakfast Bar Attendant about your comments regarding the availability of eggs and can ensure you that this is a very isolated incident as our breakfast items are continually topped-up throughout breakfast hours. We are in the process of introducing cinnamon rolls to our SuperStart Hot Buffet Breakfast and are sure that you will thoroughly enjoy our breakfast during your next visit! We look forward to hosting you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

I stayed 3 nights at Super 8 in Barrie, by the end of my stay I could scarcely walk due to hip, and back pain. The beds were as hard as boards, no soft pillow mattress .... I considered switching hotels after my first night but couldn't be bothered with the hassle. Everything else was very good. The staff, room, breakfast all as reported on Trip Advisor, very good. Although I appreciate the excellent value Super 8 offers, I won't stay at this hotel again due to the beds. If you personally love a hard/very firm bed ... this hotel is for you, just not for me.

  • Stayed: June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 23 June 2013

Dear Debbie L,

Thank you for your review and feedback! All of our mattresses are soft-pillow mattresses and the firmness is middle-of-the-road (not too firm and not too soft) in order to appeal to the greatest number of our guests. Many of our guests have asked us for the contact information of our mattress supplier and they have ended up purchasing the same mattresses for their homes. We thank you for your positive comments regarding our friendly staff, rooms and SuperStart Hot Buffet Breakfast! We hope to accommodate you during your future visits to Barrie!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2013

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Herman B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 23 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 June 2013

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Brenda R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 12 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 June 2013

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Jane S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 12 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 June 2013

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Patti J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mick A, General Manager at Super 8 Barrie, responded to this reviewResponded 11 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travellers also viewed these Barrie hotels
3.2 mi away
Best Western Royal Oak Inn
3.1 mi away
Monte Carlo Inn Barrie Suites
3.2 mi away
Quality Inn
Quality Inn
#16 of 19 in Barrie
183 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Comfort Inn & Suites - Barrie/Essa Road
1.3 mi away
Hampton Inn & Suites by Hilton Barrie
4.4 mi away
Travelodge Barrie On Bayfield
Show Prices
Show Prices
Show Prices

Been to Super 8 Barrie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Super 8 Barrie

Address: 441 Bryne Dr | Ontario, Barrie, Ontario L4N 6C8, Canada
Phone Number:
Region: Canada > Ontario > Barrie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Barrie
#2 Business Hotel in Barrie
Price Range: £46 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Super 8 Barrie 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Super 8 Barrie is one of the city's newest hotel properties. We are located in the newly developed south end of Barrie and within walking distance to major restaurants, coffee shops, banks and retail outlets! Our 82-room, 4-storey hotel property includes a variety of guest rooms and suites to suite your needs. Spend a night in one of our Traditional Rooms with 1 King or 2 Queen-size beds. If you're looking to treat yourself, you can spend a night in one of our Superior, Jacuzzi or Family Suites for an additional $10. Our Executive King Suites include a king-size bed, fireplace with sitting area, pull-out sofa bed, jacuzzi tub and wet bar! All of our rooms come fully-equipped with a mini-fridge, microwave, coffee-maker, iron/ironing board, hairdryer and brand new 32" flat screen LED TVs. All of our guests receive a free SuperStart Hot Buffet Breakfast with either cheddar cheese omelettes or scrambled eggs, sausages, Belgian Waffles and a variety of cereals, breads, muffins, yogurt, fruits and juices. Coffee and tea are available in the lobby 24-7! We also have a pool, hot tub and 24-hour fitness centre! Our Business Centre is available 24-7 for guests and we also have faxing, scanning and copying services available! Our guests also enjoy access to free high-speed wireless internet throughout our hotel! We are 100% smoke-free and pet-friendly! We look forward to hosting you during your next visit to Barrie! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), TripOnline SA, Hotels.com, getaroom.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Super 8 Barrie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Super 8 Barrie Hotel Barrie
Super Eight Barrie
Barrie Super 8
Barrie Super Eight
Super 8 Barrie Canada - Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing