I have stayed at many hilton chain hotels. This hotel does not follow the standard policies. I stayed earlier this year. Problem one: after booking my room on a AAA rate, the rate was 'adjusted' up $10 per night and made non refundable. I had hoped that this was a one time 'mistake. Not so. I made reservations for later this fall. Suddenly my cc was charged. Again, I choose the AAA rate, refundable, payable when you arrive. I printed my reservation for reference. Again, the reservation was changed. The rate was also HIGHER. I called the hilton reservation number to have this fixed. They say it is not their policy, but do know that this hotel has been doing this change. I spent about 45 minutes speaking to a desk clerk at the hotel cancelling the reservation. ( the manager was too busy to even speak to me). I have received a refund -- after a lot of chat. My hilton online profile show a 'late' cancelation. Only this hotel would call cancelling a reservation 5 months early as a late cancellation.
Problem two:is also near a conference centre and can be very noisy at night. The conference centre is used for wedding, parties, etc. Noise is the hallways at 4 am. Staff will not deal with it.
- Official Description (provided by the hotel):
- Conveniently located at Highway 407 and Airport Rd, the Hilton Garden Inn Toronto/Brampton is adjacent to the Pearson Convention Center.This newly built hotel features modern decor and boasts Hilton’s latest and most innovative lobby design. Stop by the Garden Grille and Bar for breakfast, lunch and dinner and enjoy freshly prepared meals by our seasoned chefs! ... more less
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- Also Known As:
- Hilton Garden Inn Toronto / Brampton Canada - Ontario