Arrived late on a Thursday evening for a 3 night stay. Room was extremely dirty and badly maintained. Floor was not vacuumed, accumulated dirt along every wall. Carpet was badly stained in many places. Bathroom was a disaster - bathtub was filthy and had mould all around the grout, toilet needed cleaned, toilet was so close to vanity had to sit at an angle, mirror frame broken and hanging off, wall heater covered in dirt, mirror on bathroom door very dirty. Found what looked like mouse droppings on desk behind coffee machine. Sheet had holes and bedspread was stained. Bedside table had only been wiped in front of lamp, phone and alarm clock, at the back, under these items there was a puddle of some fluid in which live larva were wiggling. The ground floor room had a sliding glass door to the parking lot, the handle had been attached in such a way that it sat at an angle and overlapped the door frame - this was the only security on the door. The room had paint chipped and wallpaper pealing off. When I complained about all of the above I was offered an "upgraded" room. This was exactly the same type of room as the one I had, but was somewhat cleaner. However, there was still some cleanliness issues and the microwave oven that in the first room had been on top of the fridge, in this one was sitting on the floor. Overall the whole hotel is very badly maintained. Front desk staff report that new owners took over a month ago and are working on upgrades. However, in the past month a lot more could have been done to address most of the cleanliness issues. If there had been anywhere else with space available I would have left!
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- Also Known As:
- Quality Inn And Suites Brantford
- Quality Inn & Suites Brantford Hotel Brantford
- Quality Inn Brantford
- Brantford Quality Inn
- Brantford Hotel & Suites Ontario, Canada