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“Great weekend stay”

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Best Western Brantford Hotel & Conference Centre
Ranked #2 of 6 Hotels in Brantford
Reviewed 4 August 2013

We were given a great welcome upon arrival and from every employee throughout our entire stay. The room was spotless and had a view of the courtyard and a second floor balcony. The pol was large for hotel pools and we shared it with a few families. The room included continental breakfast so we checked out the spot and discovered Kirby's. it has a lovely evening buffet with roast beef on weekend evenings. There was personally prepared mussels as well. Service was joyful and attentive. The breakfast could be hot for an additional fee with personally prepared egg dishes. The hotel features Walter Gretsky, father of The Great One, Wayne, probably the best hockey player in history.
There was no problem using gift cards from Air Miles, a loyalty program.
Totally satisfactory.

Room Tip: ask for a courtyard room
  • Stayed: August 2013, travelled as a couple
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1  Thank PeterKMacLeod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

I'm so happy to read that you enjoyed a great weekend stay at BEST WESTERN PLUS Brant Park Inn. We appreciate you taking the time to provide feedback on your stay, and I look forward sharing your comments with our team.

Thank you for staying with people who care. We look forward to welcoming you back in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager

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Reviews (468)
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356 - 362 of 468 reviews

Reviewed 3 August 2013

This stop was a very nice respite after a hard day of sightseeing and traveling. Erin at the front desk was very patient and kind in finding us the room we needed. Courtney B. was excellent in the bar and buffet area, she knew the menu very well and made suggestions that we took advantage of based on her expertise, and was never without a smile. The business manager came out of her office and gave us a little history of the local sports celebs that had pictures hanging in the hallway by the conference center. We would without a doubt stay there again, the room was excellent and as clean as we could ask for.

Room Tip: The rooms in the back wing are much quieter.
  • Stayed: July 2013, travelled with family
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1  Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

Thank you so much for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. I am pleased to read that Erin and Courtney provided you with friendly service and smiles! It is always a great compliment when a team member is acknowledged on TripAdvisor. I am pleased to know that you had a chance to enjoy our "Wall Of Fame".

Thank you for staying with people who care! We look forward to your return.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager

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Reviewed 29 July 2013

We were very pleased with two stays in the Gretzky wing in July 2013. They were among the quietest hotel stays I've had in recent years. Room was spacious and comfortable and offered excellent value for money. It was a great place to catch up on sleep!

Hotel is clean, attractive, and well-maintained. Service is friendly and attentive; every staff member we saw greeted us even if passing by. Pool was very enjoyable, at least at a quiet time.

Breakfast was included in the rate. Service and food were excellent. We were even asked how we wanted our poached eggs done. That is a rare touch and shows excellent training.

Room Tip: Rooms facing the courtyard are quieter
  • Stayed: July 2013, travelled with family
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1  Thank FromTOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

Thank you for your feedback on your recent stay at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed the friendly service from our staff, the quiet, spacious guest room and that your eggs were poached to your liking at Kirby's Bar and Buffet. I look forward to sharing your comments with our team.

We thank you for your business and look forward to welcoming you back in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

We booked this hotel very last minute due to a family funeral. They were so kind to give us a bereavement rate. The hotel service was wonderful, the room was very clean and spacious and the location was in a very good area. The complimentary breakfast was fine as well.

Room Tip: Room was very large with a fireplace.
  • Stayed: July 2013, travelled with family
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1  Thank travelagent35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

Thank you for choosing BEST WESTERN PLUS Brant Park Inn for your accommodation needs. Our sympathies for the reason for your stay, pleased you received the bereavement rate during your time of need. Your feedback is appreciated and we look forward to your return for happier times.

Warmest regards,
Joanne Brooks-Calhau, Assistant General Manager

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Reviewed 26 July 2013

What a great hotel! Staff are very helpful & friendly. Carol the waitperson in the on-site dining room went above & beyond. The hotel is very pet-friendly...even gave me a special doggy treat bag! The morning breakfast was great! A contiental breakfast is included with the stay. For $5 you have the option of ordering the breakfast buffet. It includes made-to-order omelets or eggs. The oatmeal was delicious. Plenty of fruit & muffins, plus much more. The desk clerk printed directions for our trip home to Michigan. The room was very clean & the air conditioning was very quiet & easy to regulate. We will definitely stay at this hotel again when in the area.

Room Tip: The rooms on the first floor have a doorwall which make it easy to load the luggage in your vehicle.
  • Stayed: July 2013, travelled as a couple
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1  Thank LindafromMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. I am pleased to read that you enjoyed one of our dedicated pet friendly guest rooms and the little goody bag at check-in.

Your comments are truly appreciated and will be shared with our team. We look forward to your return, please continue to let us know how we are doing.

Warmest regards,
Joanne Brooks-Calhau, Assistant General Manager

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Reviewed 15 July 2013

My husband and I did a bike trip from Burlington to Brantford. We decided to stay at the best western because we had a wedding reception there. From the time we arrived, we were greeted with very friendly staff at the desk. When we went to our room, we were pleased with the cleanliness. My only concern was we needed water but they have a water cooler in the lobby. Nice and ice cold. When we went down to the reception, the staff were amazing, they would come around asking us if we needed anything, the wine was very good. We also had a buffet style dinner and yet again, the staff were so friendly.
The one thing I must say, the bed was the most comfortable that I have ever slept in, King size bed. In the morning, I had to let the housekeeper know that my glass door would not open. She dropped everything she was doing to come and help us with it.
Overall, I would say that this hotel was one of my favorites I have been to in a long time.

Room Tip: If your staying at this hotel and have a gathering, they will give you a special rate, that is nice...
  • Stayed: July 2013, travelled as a couple
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1  Thank liz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

CONGRATULATIONS on your bike trip from Burlington to Brantford...quite the ride!! Thank you for your feedback on your recent stay. I am pleased to know that you enjoyed the comfortable king size bed in your room and the service from our staff. I agree that we definitely have a great team who genuinely cares about our guest satisfaction!

We appreciate you choosing BEST WESTERN PLUS Brant Park Inn and look forward to your return.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager

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Reviewed 8 July 2013

We are a family of four and had to stay at this hotel during a recent event in Brantford. The room had a double bed with a pull out couch. The room was drab, the pull out still had dirty sheets on it from the previous guests and the wallpaper was peeling. Since we were a family of four, we needed this pull out. I know these pull outs are uncomfortable but, this one took the cake.

This room wasn't worth the $140/night. Maybe closer to $60.

Stay away

Room Tip: Negotiate the best deal you can get!
  • Stayed: July 2013, travelled with family
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1  Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW66036, Manager at Best Western Brantford Hotel & Conference Centre, responded to this reviewResponded 27 August 2013

Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. Our hotel has many different room configurations, including rooms with two double beds, and two queen beds. I can assure you that our beds are made fresh and clean for each and every new guest. I am surprised and disappointed to read your review and I apologize if you were not happy with your stay. I welcome the opportunity to discuss your stay with you further.

Thank you for staying with people who care.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Brantford Hotel & Conference Centre

Address: 19 Holiday Drive, Brantford, Ontario N3R 7J4, Canada (Formerly BEST WESTERN PLUS Brantford Hotel And Conference Centre)
Phone Number:
Region: Canada > Ontario > Brantford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Brantford
Price Range: £75 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brantford Hotel & Conference Centre 3*
Number of rooms: 158
Official Description (provided by the hotel):
Hotel is 100% Non-smoking! Eco-Friendly, Restaurant on-site, Indoor pool Heated 7:00 a.m. to 10:00 p.m., Complimentary hot breakfast in Myra's Bar & Grill, Playground, Colorful and fun childrens outdoor activity center, 12,000 sq. ft. of banquet space for meetings, weddings, conferences. We create magic with service from the heart and provide superior hospitality service. Priemier location just off Hwy. 403 and Gretzky Parkway. ... more   less 
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Also Known As:
Best Western Plus Brant Park Inn And Conference Centre Hotel Brantford
Best Western Brantford Hotel & Conference Centre Ontario, Canada
Brantford Best Western

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