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“Overnight Stay”

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Waterfront Hotel Downtown Burlington
Ranked #8 of 14 Hotels in Burlington
GreenLeadersSilver level
Georgetown
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Overnight Stay”
3 of 5 bubbles Reviewed 20 December 2013

Stayed overnight in this hotel and would recommend it for cleanliness, comfort, affordability and location in Burlington. Staff were very friendly, parking was free and breakfast was also free. Great location overlooking the lake.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 6 January 2014
Thank you very much for taking the time to review your stay with us. We appreciate you recognizing our cleanliness, comfort and affordability, as well as our complimentary amenities including parking and Breakfast. Most importantly we thank you for mentioning our hard working and friendly staff who are here to serve you and enhance your Waterfront "experience".
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365 reviews from our community

Traveller rating
    55
    127
    78
    54
    51
See reviews for
80
104
13
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Basel, Switzerland
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 19 December 2013

Hotel at the shore of Lake Ontario in the center of Burlington. Good hotel, close to shops and restaurants. The bar is nice, small selection of food.friendly service, very good music.
Breakfast in same bar could be better. Plastic plates and cutterly and selection of food and drinks was minimum. Lots of improvement possible here. Fitness is small but good, nice and good maintained machines, nice swimming pool.
Hotel room was good, good bed, simple bathroom. Heating was noisy. Staff very friendly.
Location of the hotel is very nice. First snowstorm of the season. Temperature -15C and lots of snow. Good hotel for a business trip. Can not imagine to stay here a few weeks.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 6 January 2014
Thank you very much for your comments. We appreciate you taking the time to recognize our location, our beautiful downtown, our restaurant and entertainment as well as our amenities including fitness area and daily, complimentary breakfast. We apologize for the aforementioned shortcomings of our environmentally friendly plates and cutlery. As we continue to search for better alternatives we hope they did not negatively affect your "experience" with us.
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Hamilton, Ontario, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 19 November 2013

It's your pretty basic hotel, nothing special. Stayed 1 night with my girls. They ordered room service from the restaurant in the lobby they were not impressed. The hotel is right on the lake which is beautiful and right next to Spencer Smith Park.
I must say the beds were amazingly comfortable and the complimentary breakfast was a bonus.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 6 January 2014
Thank you for your comments. We appreciate the recognition of our beautiful location, our beds and our complimentary breakfast. We apologize for your "girls" room service experience and hope that our guest services addressed this issue with them at that time to better their overall experience. Thank you for your time and we look forward to your return to Burlington.
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Marysville
Level Contributor
208 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 12 November 2013 via mobile

The hotel is fine, nothing special but clean. It has a bar and restaurant which is nice. It is right on the end of a street with quite a few dining options within walking distance. It is right on the water. The bar has Strongbow!!! A plus in my book.

Stayed November 2013, travelled on business
Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 6 January 2014
Thank you for your valuable comments. We appreciate you making note of our cleanliness which we believe is essential to overall guest experiences. We are glad you liked our restaurant (B&B Neighbourhood Taps and Grille including our beverage choices (Strongbow) and hope you also got to enjoy the many dining options that Burlington and our beautiful Downtown offers.
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Burlington, Canada
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 October 2013

We stayed at this hotel for two weeks in October, had a room with a view of the park and lake. The room was cleaned every day, breakfast was good with a good variety of foods , warm and cold etc. the diningroom overlooks the new Pier and Lake Ontario . although the hotel is somewhat dated and could use some minor work in the rooms and bathrooms, the bed was comfortable . It was very nice to walk on the Pier and Boulevard each day and even to the beach and being right downtown was great.

Room Tip: Pick a room with view of the Park and Lake.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Migabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 6 January 2014
Thank you for your valuable comments and recognition of our view, the lake, the park, the pier our cleanliness and our complimentary breakfast. We appreciate your business and hope to see you on your return to Burlington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porltand, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 24 October 2013

As we all are I'm traveling and get in slightly early which happens at times and I understand that rooms are not always available. However my experience is based upon the point worth noting that the vibe of the lady at the front desk was not helpful, short, almost sarcastic. Not understanding or pleasant. Hotel is nice enough but needs some people that understand what the spirit of customer service really is. There are many other hotels within the area to choose from if they don't want my business!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 25 October 2013
Thank you for taking the time to write your important comments. As Customer Service is a top priority and essential to our business we thank you for your understanding and we apologize for the delay and inconvenience you experienced. We strive to be aware of the many different needs of travellers. Our Customer Service staff work hard to exceed the expectations of all guests each day at the Waterfront Hotel.
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Salem, Wisconsin
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 17 October 2013

Driving up to the hotel, I thought "oh my, how beautiful". After seeing my room, I just thought "oh my". The hotel is obviously dated, could use some major cosmetic work to bring it back to what it might have been when it opened. My bed was relatively comfortable and I maintained a good temperature within the room. I did have some issues with the alarm clock but that was fixed by changing outlets. The restaurant was decent and since I checked in around 7:00 it was the perfect place for dinner, although I thought a tad pricey. Breakfast was good with a nice selection.

Room Tip: The higher floors obviously have the better views, although the windows were quite dirty. The eleva...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbunnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 25 October 2013
Thank you for taking the time to review your stay with us. We appreciate all your comments and thank you for highlighting our location, our beds, temperature control systems and our restaurant including our complimentary breakfast offerings. We apologize for the frustrations with the alarm clock but glad it was resolved and apologize that the windows were not yet cleaned which did take place October 18th 2013. Thank you again and we look forward to welcoming you back to the Waterfront Hotel.
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Additional Information about Waterfront Hotel Downtown Burlington

Property: Waterfront Hotel Downtown Burlington
Address: 2020 Lakeshore Rd, Burlington, Ontario L7R 4G8, Canada
Phone Number:
Region: Canada > Ontario > Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Burlington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
Number of rooms: 129
Official Description (provided by the hotel):
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Waterfront Hotel Downtown Burlington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Burlington Travel Lodge
Burlington Travelodge
Travel Lodge Burlington
Waterfront Hotel Downtown Burlington Ontario, Canada

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