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“Nasty room, great location”

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Waterfront Hotel Downtown Burlington
Ranked #8 of 14 Hotels in Burlington
GreenLeadersSilver level
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nasty room, great location”
3 of 5 bubbles Reviewed 8 August 2014

Absolutely gorgeous location. Sadly, the room was in dire need of renovating and maintenance. Mouldy grout (pics attached), buckling carpet, cracked floor tiles, plaster repairs to ceiling just left as is. Black out curtains torn. Check in/check out efficient.
Breakfast was ok. Beds are comfy and clean.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Boujie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review your stay with us. We appreciate your comments regarding our location, cleanliness and comfort as well as our complimentary amenities including breakfast. We are attempting to identify your room and address the issues you mentioned and again thank you for communicating them to us.
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364 reviews from our community

Traveller rating
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    51
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

We booked through a "third party vendor", booking.com, and they made it clear despite our reservation saying "Superior King Room- offering a view of Spencer Smith Park" they insisted we did not pay enough for that room, so we got a room with a small window looking at the equipment on their roof.

The room was worn and dark, and management was unconcerned about the booking discrepancy, so we cut our stay short and moved on down the road. As we were staring out at Niagra falls from our new room, we heard Burlington was flooding. So in the end, their attitude saved our day.

Room Tip: If you need to stay in Burlington, call the hotel directly to reserve a room. They stated their pol...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Cathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review your stay with us. We apologize for the inconveniences you had with the "third party booker". We are ultimately concerned and certainly focused on attempting to improve on your experience once you are here and again apologize we were unable to do so. Please contact the hotel directly prior to a future stay so we may improve on this unfortunate experience.
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Sylvan Lake, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

Our family enjoyed a week long stay at the Waterfront Hotel in downtown Burlington, Ontario.
The staff were friendly and accommodating from check in to check out. The facility, while not new, was clean and comfortable and came at a very fair price especially coming from Alberta where it's normal to pay $200 a night to stay at a super 8.
Our children loved the pool area and we used that facility just about every night until it closed at 11 PM.
The view of the park and water outside our hotel room was a nice bonus to staying there.
The only inconvenience we Encountered was not being able to take our kids to the restaurant late one night because at the certain hour only 21 and over were allowed.
But even that caused us to discover a wonderful little place across the street (RJ's?) that sold ice cream corn dogs and fries.
When all is said and done, we enjoyed our stay and would be happy to return next time we are in Burlington.

Stayed August 2014
Helpful?
2 Thank SeanFromSylvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review your stay with us. We appreciate your acknowledgement of our tremendous location, cleanliness, comfort, price and most certainly our friendly and accommodating staff. We are sorry we could not accommodate your family in the late evening but am glad to see you took advantage of 1 of our over local 40 restaurants to make your evening complete. We thank you again and look forward to welcoming you back to the Waterfront Hotel.
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Amriswil, Switzerland
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

After NYC and Niagra we enjoyed this place a lot, it felt clean, quiet and restful staying so close to the lake. Our daughters loved the swimming pool. I don't know what should be wrong with the breakfast, we did enjoy it. There was also free WiFi and free parking.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Goldapfel14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review your stay with us. We appreciate you comments regarding our cleanliness, comfort and relaxed atmosphere which we agree should be a part of every stay. We are glad your daughters loved the salt water swimming pool and that everyone had a great breakfast. We look forward to welcoming you back to the Waterfront Hotel.
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St. Catharines, Canada
1 review
1 of 5 bubbles Reviewed 29 July 2014

This past weekend we stayed at the waterfront, what a disaster. Upon check in the girl only ever said to us...checking in...here is you room cards. So of we went to our room. I went to open the curtains to get some light only to be greeted buy a table of men who were at the beaver and bulldog patio crammed against the wall where our window was. Of I went to the front desk to now deal with another extremely rude and impolite lady. I simply asked for a new room because this one was not up to any privacy whatso ever, she angrly searched the computer and rudely told me the ONLY room the had left was with 2 queen size beds. I took it as it was on the top floor. The rooms are very dated and not very pleasant to be in, we didn't even shower during our stay as we were disgusted to even step foot into the bathtub. Oh well all we needed was to sleep one night. Sunday morning we went to check out, same girl served us as during check in. She never asked how our stay was, how we enjoyed breakfast, she simply stated ...will this be on your credit card?....not a good bye not a thank you!! What a waste of money staying here, customer service is atrocious, rooms are horrid!

Room Tip: None, go somewhere else that will treat you like a customer
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Luvtravelling225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review your stay with us. We apologize for the negative experiences you had here from rooms to interaction with staff. All staff work extremely hard to ensure all aspects of your stay exceed expectations which was clearly not met during this stay. We invite you to call the hotel directly prior to any future stay so that we improve this experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 11 July 2014

Breakfast closes too early for vacation travelers. Toasters were unplugged as I was standing there with 2 pieces of bread on my plate. When I asked if I could toast my bread, the response was that I should have gotten up earlier. The staff then asked every-one to leave because breakfast was over. If the hotel/restaurant can't get it together to serve breakfast until more reasonable hours, then they should not offer it. The hotel and surroundings are very nice, but the breakfast experience "left a very bad taste in my mouth."

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for your review. We apologize for the inconveniences you experienced during your breakfast with us. Unfortunately with the large amount of turn over within the hotel combined with the need to refresh and reopen our restaurant each day @ 11:30 we are unable to extend breakfast offering past the 3 hours that it is offered. This of course does not excuse any negative staff communication which will be dealt with and again we apologize for it. We hope you enjoyed the remainder of your stay and your time in Burlington.
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Burlington, Canada
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

My husband and I live downtown Burlington in a one bedroom condominium and use The Waterfront Hotel as the location where our family and friends stay when they visit our city. It is incredibly convenient to everything downtown Burlington has to offer, the front desk staff is welcoming, professional and accommodating and the rooms are spacious, clean and comfortable. There is a mini fridge in room, as well as a coffee maker and flat screen televisoin. There are park view rooms and city view rooms and I would highly recommend booking a park view with stunning views of the lake, park and pier. Our room of choice for family and friends is always 614. Perfect view of the lake and beach area below.

In addition there is a pub on site which doubles as the location of the daily breakfast included with your stay. It is a continental hot breakfast that runs daily from 6:30am until 10:00am if memory serves me right.

There is a small indoor pool, jacuzzi, weight room and change room facilities on site with towels and lockers available. The pool is open nightly until 11pm for those late evening swims. As well, there is coin operated laundry facilities and a tuck shop for incidentals.

The hotel has free wifi and you are supplied with a code upon check in. Unlike some wifi services elsewhere, we never have an issue getting our guests connected.

As I explained before, we have used The Waterfront several times and will continue to do so. If you are attending a wedding, visiting family or simply booking a night or two to visit the gorgeous sites and sounds of downtown Burlington, you will be pleased with your stay. Check out the rates on their website for special offers such as an IKEA promotion and Mountain Equipment Coop promotion. Both include gift cards from the stores with your booking. You can certainly find very affordable options at this hotel.

Special thanks to the manager Dylan and his entire staff for never disappointing our guests. The hard work shows!

Room Tip: Park View, 6th floor....614 is absolutely IDEAL!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, 12 August 2014
Thank you for taking the time to review the hotel and for your comments regarding your use of the Waterfront Hotel for yourselves as well as family and friends . We appreciate the acknowledgement of our complimentary amenities like Wi-Fi and breakfast as well as our facilities like the restaurant, pool and workout room which all exist as we believe they enhance your stay with us. We appreciate your ongoing business and look forward to return visits and continued opportunities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterfront Hotel Downtown Burlington

Property: Waterfront Hotel Downtown Burlington
Address: 2020 Lakeshore Rd, Burlington, Ontario L7R 4G8, Canada
Phone Number:
Region: Canada > Ontario > Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Burlington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
Number of rooms: 129
Official Description (provided by the hotel):
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Waterfront Hotel Downtown Burlington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Burlington Travel Lodge
Burlington Travelodge
Travel Lodge Burlington
Waterfront Hotel Downtown Burlington Ontario, Canada

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