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“Holy unprofessional, Batman.”

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Best Western Plus Burlington Inn & Suites
Ranked #4 of 14 Hotels in Burlington
Certificate of Excellence
Reviewed 2 February 2014

The guy working at the front desk seemed to be incompetent and apathetic. It took three sets of keys before we could get into a room. My partner was *thoroughly* unimpressed with the fact we had to make multiple trips to the front desk to fix the key issue - going up and down in the worlds slowest elevator.
We were both even more annoyed when we came downstairs and had to wait for buddy at the front desk to hang up from a personal call. Since the front desk attendant couldn't troubleshoot the keys he walked us to the crummiest room on the 1st floor (not the room we were initially slated to have), and awkwardly/creepily entered our room with us... Not once did he apologize for the key issue, he barely spoke to us and made it seem like our inability to get into the room we paid for was *such* an inconvenience for *him*.

The room was kind of noisy (hwy next door) and had little privacy on the first floor/near the stairs. Breakfast was not great - although maybe the least awful part. I am pretty sure the eggs began life in some kind of powder form -- *yuck*. Pillows were ridiculously lumpy, towels cheap and itchy, and bed less than mediocre. Even at a Hotwire rate - this was overpriced for midweek.. There is another hotel across the street that I prefer over this one.

  • Stayed: January 2014
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Thank Mongoose33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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239 - 245 of 310 reviews

Reviewed 24 January 2014

Loved this hotel! It was beautifully decorated, the staff went out of their way to make my stay perfect! The room was perfect and a great comfort in a very cold season. The free breakfast was fabulous with a variety of hot and cold foods to choose from as well as a hot omelette station to have made fresh by request! The menu choices for the evening meal were a very good value for some amazing food and generous helpings! Love this hotel and look forward to my next visit to the area!

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

The room and location were perfect for what I needed. The breakfast was fair. Decent food but the room could use some updating. The major issue I had was the jet propulsion heating unit. When it was on i felt like I was getting ready for takeoff. When it was off I could hear everything from the highway. Service was good, amenities were fine.

Room Tip: Maybe away from the highway would have been less noisy.
See more room tips
  • Stayed: January 2014, travelled on business
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1  Thank TrippinRoy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

really happy with the room very big and the breakfast was good, well situated hotel for the places we wanted to visit will be staying here again for our next trip the bed was so comfy even though the jet lag did get us.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

This hotel was very clean and had friendly helpful staff. We were away for a hockey tournament and even though there were several teams staying here it was quiet at night so everyone got the rest they needed. The only problem we had with the hotel was the breakfast, it only ran from 6am-9am which was not enough time for our team to take advantage of the free meal.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Leigh-ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Our first time and last time staying at this hotel. There were pubic hairs on the toilet seat when we arrived to our "clean room". Blanket was visibly dirty on the bed. Mold in shower. Parking lot was very slipper all weekend. Not well salted. The gentleman at the front desk was friendly though.

  • Stayed: January 2014, travelled with family
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1  Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

We had been travelling for almost a week & decided to pre-book our room three days prior. In spite of the recent upheavals related to the "IceStormDec'13", we were accommodated as per the reservation & provided a very clean, well appointed room immediately. We were running early on our arrival, but this didn't seem to phase the front desk staff or the room maintenance staff at all. Good Communication!

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Kathryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Burlington Inn & Suites

Address: 2412 Queensway Dr, Burlington, Ontario L7R 3T3, Canada
Phone Number:
Region: Canada > Ontario > Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Burlington
Price Range: £74 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Burlington Inn & Suites 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Best Western Plus Burlington Hotel Burlington
Burlington Best Western
Best Western Plus Burlington Inn & Suites Ontario, Canada

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