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“good quality”

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Best Western Plus Burlington Inn & Suites
Ranked #4 of 14 Hotels in Burlington
Certificate of Excellence
Reviewed 8 August 2014

location of hotel to the highway was convenient. Was also close to restaurants. The breakfast was good with wide variety. Has pool and whirlpool. The hotel was very clean. The staff was friendly and very helpful.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank mike p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 9 August 2014

Dear Mike

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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227 - 233 of 317 reviews

Reviewed 7 August 2014

Oh where to begin ! I reserved 2 hotels rooms for our vacation as we took the in-law with us. They have never travelled before and we wanted to make this vacation memorable. First off, shower heads in both room needs to be replaced. Took forever just to get the shampoo out of our hair as they were not allowing enough pressure. Our room had a vibration every few minutes. We first thought it was a train going by...after some further investigation, turns out it was coming from the mechanical room beside the room which sounded like it was every time the elevator was called to a floor. So after discussing this with the front desk, they moved us to another 2 rooms. Went up there and a/c wasn't working in one of the rooms and the rooms were not side by side which makes it very difficult when travelling with a toddler. After going back down stairs, they moved us to the family room. Again the shower head was horrible ! The bathroom floors in all rooms we stayed in were horribly cleaned. Hair on the floor, black in the tub. My toddler could of cleaned the bathroom better. The breakfast that it boasted about is yet to be desired ! What hotel doesn't serve bacon with your breakfast. It was the worst breakfast I’ve ever had, I could of received better from McDonalds. I spent a lot of money on our hotel stay and was completely dissatisfied, to the point that I went to another hotel for an additional night as we decided to visit another place but was not going back to this same hotel. I have stayed in a lot of hotel chains as we love to travel and most of them Best Westerns but this hotel just ruined our vacation. Couldn't get out quick enough!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 9 August 2014

Dear Jennifer

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at Toll Free: 1-866-280-7778.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Yes indeed there are still some Best Western Hotel that have been updated, that are clean and cheap. We were upgraded to an executive room after our first room smelled like cigarette smoke and the second room had a very noisy air conditioner. The household staff was also efficient. Great location to visit family in Burlington, travel to Niagara and Toronto.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Dylan Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 5 August 2014

Dear Dylan

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Clean, comfortable hotel, with all the amenities. . Will return there for sure. The breakfast was fantastic. Also very close to the Burlington Waterfront. Very close to several great restaurants The Keg, Jack Astors and Boston Pizza. A great Mall is just around the corner.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Marty P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 4 August 2014

Dear Marty

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

The "non-smoking" rooms we were given unfortunately smelled as if they had once been smoking rooms. We asked management if we could change rooms, and they promptly and politely accommodated our request. The rooms that we were moved to also had perfume/cleaner and food spice smells, but it was quite tolerable as we saw this as an improvement to the smokiness of the other rooms. Cleanliness was an apparent priority throughout the hotel hallways and rooms. The breakfast room was a bit crowded and chaotic, but the time-frame was limited to early times compared to other hotels we've stayed at so it was expected. Overall a clean and convenient location to stay along the travel route.

Room Tip: Some of the "non-smoking" rooms are simply smoking rooms that were converted into non-smok...
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank TrekkinDs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 3 August 2014

Dear Trekkinds

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

we travel to the Burlington area a couple of times a year to visit our families. The hotel is well located for this purpose and they provide a consistent good level of service. Having a swimming pool our grandchildren look forward to the visit. The continental breakfast is quite adequate and helps make for a good start of the day without the need to search out a restaurant.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, General Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 3 August 2014

Dear Larrys

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

The hotel met all aspects of my expectations with the exception of the meat served at breakfast. I stayed 2 nights and both mornings were a disappointment as the prepared sausages or bacon were dried beyond palatability. The rest of the hotel amenities fully met my expectations for a Best Western - my hotel chain of choice.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank larrys550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nady G, Manager at Best Western Plus Burlington Inn & Suites, responded to this reviewResponded 27 July 2014

Dear Larrys

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our BestWestern Plus Burlington


Sincerely,

Nady Guirges
General Manager
BEST WESTERN PLUS Burlington Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Burlington Inn & Suites

Address: 2412 Queensway Dr, Burlington, Ontario L7R 3T3, Canada
Phone Number:
Region: Canada > Ontario > Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Burlington
Price Range: £74 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Burlington Inn & Suites 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Best Western Plus Burlington Hotel Burlington
Burlington Best Western
Best Western Plus Burlington Inn & Suites Ontario, Canada

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