We really enjoy their “Headstock” IPA beer, and are curious to try their other IPA’s.
And the owner is so nice and talkative.
However, a couple of things annoyed me as a customer at their brewery:
1. Waiting for service. I’ve been there a couple of times, and it seems that despite multiple staff in the back, they can only allow one at the front to serve customers. That last time I was there, I had to sit and listen to the one person on cash answer the endless questions of a customer about home beer brewing. Then when the customer was finally done, and started to pull out his cash, he thought of more questions to ask. They then walked to the back of the store to continue their discussion on home brewing. That was brutal. I just needed to purchase some beer.
2. They do not give a refund for their Growlers. I purchased two Growlers from them to use at a party, with the intention of returning the empties for a refund. I’ve purchased Growlers from another brewery, and had no problem returning the large bottles for the $5/bottle refund. However, Nickel Brook does not give any refunds for these large bottles. This is despite the fact that it states ‘return for refund’ on the bottle. This is just bad business.
One employee suggested that I return it to the Beer Store. The Beer Store said they do not give anything more than 20 cents for a bottle.
Suggestions to Nickel Brook: When customers request to purchase Growlers, inform them upfront that Nickel Brook does not accept returns on their $5 growlers.
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