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“Good Clean Stay”

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Hilton Garden Inn Toronto / Burlington
Ranked #1 of 14 Hotels in Burlington
Certificate of Excellence
Quakertown, Pennsylvania
Level Contributor
376 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Good Clean Stay”
Reviewed 2 September 2014

The typical Hilton Garden experience. We used the pool and spa, both were very clean and in working order. Rooms and beds were the typical good experience. I would stay again if in town. We did not get to experience breakfast, as we had departed prior to the 7AM opening.

  • Stayed September 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank PTycz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWBurlington, General Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 4 November 2015
Good day,

Thank you for taking the time to share your feedback with the TripAdvisor community regarding your recent stay with us!

We look forward to welcoming you back the next time your in the Burlington area.

William MacCallum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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455 reviews from our community

Traveller rating
    217
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    59
    17
    4
See reviews for
130
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163
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
2 reviews
Reviewed 28 August 2014

OK stay, clean, minimalistic help from staff. OK stay, clean, minimalistic help from staff. OK stay, clean, minimalistic help from staff. OK stay, clean, minimalistic help from staff. OK stay, clean, minimalistic help from staff.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ejnejn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 31 August 2014
Thank you so much for taking the time to complete the survey.

I am sorry that we did not provide the service you expect.

Sincerely,

Ericson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 23 August 2014

Recently stayed at this property as recommended by my client. The service from staff is exceptional .They strive to go "above and beyond" to make your stay a pleasant one. Upon Check in I was greeted as if I had been a regular at this property. The staff at the front desk from Nash, Peter Kim words can not express. They were simply amazing. It was a Saturday night at 10 PM checking in the Bar was closed. I met a hotel staffer Jenny who went out of her way to assist me Moreover Jenny on her own initiative come up with a solution for future guests in a similar situation with a late check in on a Saturday to have beer and wine sent to the room ... It has to be said it's the people that make the hotel and not necessarily the banner, But Hilton does it right Kudos!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank Flyer011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 26 August 2014
Thank you so much for taking the time to complete the survey.

I am glad that you recognized hotels team members names to complement them about their service.

Sincerely

Ericson Adame
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, United States
1 review
Reviewed 18 August 2014

Very Clean and staff was exceptional in every way! Airline lost luggage and was delivered to room upon arrival at midnight by hotel desk clerk. No surprises during stay, very comfortable, quiet, and clean!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregory F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 26 August 2014
Thank you so much for taking the time to complete the survey.

I am glad that we able to deliver your luggage in time.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waynesboro, Pennsylvania
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 August 2014

The room looked clean and the bedding was superb but there was a "felt " pad of dust and crumbs under the bed. We stayed there 3 days and I told the maid about it. She ran the vacuum under just enough to catch the chips. Hilton has beds that you can vacuum under but she was lazy, Usually I give Hiltons five stars but not this time. We didn't get into the pool because the water didn't look clean. I didn't say anything to the manager as I figure if he spot checked the maids he could have seen months of dirt under the beds.

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank BeaPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 26 August 2014
Thank you so much for taking the time to complete the survey.

I really appreciate your comment about the dust under the bed and the water condition of our swimming pool. I will personally address the issues mentioned to our Housekeeping and Maintenance Managers.

Sincerely,

Ericson
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Windsor, Canada
1 review
Reviewed 5 August 2014

We encountered no problems with our stay. I enjoyed the whirlpool the most. It was clean and very relaxing. the bed with extremely comfortable. It was nice having a noon check-out time. The whole hotel was clean and well maintained.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rosalene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 31 August 2014
Thank you so much for taking the time to complete the survey.

Best Regards,

Ericson
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Mooretown
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 August 2014

Stayed with a hockey team. They gave us a great weekend rate. Wifi was good. Rooms were big and clean. The hotel also let us use a meeting room at night to gather the team together and order pizza. The only thing I wish they offered was a breakfast. Otherwise, wonderful hotel.

  • Stayed May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBall5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ericson A, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review, 31 August 2014
Thank you so much for taking the time to complete the survey.

I am glad that you enjoy your stay with us.


Best regards,

Ericson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Toronto / Burlington

Property: Hilton Garden Inn Toronto / Burlington
Address: 985 Syscon Crt, Burlington, Ontario L7L 6C5, Canada
Phone Number:
Region: Canada > Ontario > Burlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Burlington
#1 Business Hotel in Burlington
#4 Family Hotel in Burlington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Toronto / Burlington 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located 30 minutes away from Toronto Pearson Intl Airport (YYZ) and 45 minutes to John C. Munro Hamilton Intl Airport (YHM). The hotel is located halfway between downtown Toronto and Niagara Falls. The Hilton Garden Inn Toronto/Burlington offers 120 beautifully appointed guest rooms equiped with microwave, fridge, Keurig coffee machine. All rooms offers free basic WiFi, 2 telephone lines with voice mail and sufficient power outlets to recharge all your mobile devices. ... more   less 
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Also Known As:
Hilton Garden Inn Toronto / Burlington Hotel Burlington
Hilton Garden Inn Burlington
Hilton Burlington
Burlington Hilton
Hilton Garden Inn Toronto / Burlington Ontario, Canada

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