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“They saved our vacation”

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Holiday Inn Cambridge
Ranked #9 of 10 Hotels in Cambridge
Canada
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“They saved our vacation”
Reviewed 18 March 2014

The reason for my high rating is not the facility itself but the service we received. The hotel building itself is "fine" - an average hotel of this class. But the staff who work there made it such a positive experience that I actually emailed head office, a first for me.
In short, the staff at the Holiday Inn Cambridge saved our mini holiday.

My sister and I were each planning to travel with our children to Niagara Falls for a mini getaway over March Break. Due to a storm and closed highways we had to cancel our reservation. Needless to say, with two packed cars and 5 kids between us there was a lot of disappointment. We decided to try to salvage a little relaxation time by checking into the Cambridge Holiday Inn as we had heard they had a decent sized indoor pool and figured at least the kids could get a little family time in that way.

The staff at this hotel was amazing, going over and above anything we ever expected. A special mention to Maggie ("Gumball") at the front desk and Free ("Yes that is my real name") in the dining room. Maggie gave us an early check in AND late check out in joining rooms and even showed up in our hallway with a little basket of treats for each room, saying she felt bad we had not made it to Niagara Falls with the kids. Free was accomodating and patient with the kids at breakfast (which was a wonderful upgrade well worth the rate difference) and really went out of his way to make sure that a food intolerance was accomodated for one of the children. That POOL! The kids spent hours swimming between Check In and Check Out, the pool was large, nice warm water and lots of fun.

Much appreciated

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank mom2two2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 22 March 2014
Dear Mom2two2,

Thank you for sharing such wonderful comments about out hotel staff. Maggie and Free were absolutely thrilled to be recognized for the level of service they provide each and everyday, but that someone went out of their way to share the experience. Of course, this was shared with the rest of the team as well.

Thank you again and I am glad Maggie and Free were able to turn around what could have been a disappointing weekend.

Sincerely,
Vivian Vargas
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
Reviewed 9 March 2014

This is our second stay at this hotel! Kids enjoyed it. Housekeepers very friendly. We booked two queens and ended up with two doubles. Wasn't too happy about that. Shower had lots of grime. And we booked for a family of 5; supplies should have been stalked as we book prior to our stay etc. towels, cups.. Other than that we will be coming back. We have lots of family in Cambridge and we found our comfy zone :)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MielkeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 10 March 2014
Dear MielkeK,

Thank you for sharing your experience at the Holiday Inn Cambridge. Your feedback is so very appreciated and I will be sharing it with your team to correct our missed opportunities.

I am glad you enjoyed your stay with us otherwise and we look forward to being your "comfy zone" again soon!

At your service,
Vivian Vargas
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 March 2014 via mobile

We stayed here during the Ontario Championship cheerleading competition March 1st. Check in was easy, but we were surprised to find that although we had booked a room with two beds, they only had one king bed for the three of us. They quickly apologized and delivered a cot to our room. The room was spacious and clean. Bathroom was modern and the shower had good water pressure. The pool looked nice but we didn't get the chance to use it. If you're booking at this hotel, you should know that there is no free continental breakfast served. They do have a restaurant and also had a buffet set up, although we chose to eat off the menu. Grocery store, liquor store and drugstore are all very close by. All things considered, I wouldn't hesitate to choose this hotel again.

Stayed March 2014
Helpful?
Thank sunbabe68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 10 March 2014
Dear Sunbabe68,

I'm glad you and your family enjoyed your stay at the Holiday Inn Cambridge during the Canadian Cheer Evolution Ontario Championship for 2014. It is always fun for our staff to host your groups every year so I will pass on your great comments to everyone.

Thank you for sharing your experience and we hope you return soon and be able to take advantage of our great pools!

At your service,
Vivian Vargas
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timmins, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2014

I travel to Cambridge Ontario every month for travel to work and stay at this location. I must express my thanks to the staff that make my stays awesome. Wish to pass on a note to the manager about your house keeping staff, and to everyone, during a past stay I had left an item in the room as I checked out, and when i had notice,it was to late to call or head back to get it. I at the time thought "oh well my fault" and dismissed it. then when two weeks later when back at home during my days off I received a call from the Holiday Inn asking if I had left an item in the room. etc.. this I must pass on to everyone and the staff on how great I was to hear that it was found and held on to for my return. It restored my faith in people being honest etc... so with this said, I thank you Jean, for you finding it and turning it in. This is not just once in a life time after speaking with other co workers that stay at that location they have had good experiences there as well.

  • Stayed February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank binrat69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 22 February 2014
Dear Binrat69,

Thank you for posting such wonderful comments about our hotel and staff. Like you, I too am glad there are still honest and good people, and more so, that others recognize them for it.

On behalf of Jean, thank you for acknowledging and rewarding her for her honesty. You will be happy to know she was presently suprised with what was left for her.

We shall see you again soon,
Vivian Vargas
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pike Bay, Canada
Level Contributor
7 reviews
7 hotel reviews
Reviewed 15 February 2014

For value and no issues we like this place better then any others in Cambridge. Pool is actually a useable temperature which cannot be said for some other more expensive locations. Pool is also a nice size where more then 3 people can actually fit into it. Room was clean and parking was right outside the room. Everything we needed was close by including the LCBO. Yes I would recommend this place and yes we will stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Doug V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 22 February 2014
Dear Doug V,

Thank you for posting these comments about the Holiday Inn Cambridge. I am so glad you enjoyed your stay at our hotel and was able to take advantage of our popular amenity, the indoor pool.

I hope you can return soon, especially this summer when our outdoor pool opens! Thanks again.

Sincerely,
Vivian Vargas
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 February 2014

We held our company meeting at the Holiday Inn this week. We were one of about half a dozen companies taking advantage of the down to earth but efficient service the hotel offers. Public meeting rooms are all fitted with AV equipment; coffee, tea, and lunch are served quickly and on time, and the receptionists are very helpful. Bedrooms are basic but comfortable and the food offering is appropriate for business meetings. Also, the location - beside the busy A14 and close to the A11 is easy to get to. I wouldn't choose it for a family holiday but it is ideal for business.

Room Tip: Some rooms are a long way from reception. If you have trouble walking ask for one close to the main...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burlington, ontario
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 January 2014

Was attending a wedding at this hotel. Normal check-in is 4:00pm but they were kind enough to let me check in much earlier, as the ceremony was at 2:30pm. and I wanted to get dressed there. The venue, decoration, presentation was beautiful, very classy. The food was excellent and the staff couldn't have been nicer. Great experience!

Room Tip: Only drawback to this stay was there were a bunch of kids who ran up and down the hallway for hours...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irishgal055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review, 9 January 2014
Dear Irishgal055,

Thank you for sharing your kind thoughts of the Holiday Inn Cambridge and our banquet team. We absolutely love hosting special events such as weddings, so I'm glad we were able to help make it a memorable one for you.

Thank you again,
Vivian Gomez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cambridge

Property: Holiday Inn Cambridge
Address: 200 Holiday Inn Dr, Cambridge, Ontario N3C 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 Hotels in Cambridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Cambridge 3*
Number of rooms: 143
Official Description (provided by the hotel):
Choose the Best Full-Service Cambridge, Ontario Hotel Our Cambridge hotel, the Holiday Inn Cambridge - Hespeler - Galt hotel, offers you small-town charm and full-service. Visitors to southwestern Ontario will find our hotel's location and amenities beyond their expectations. Located halfway between Toronto and London, Cambridge is nestled along the banks of the Grand River which offers a variety of activities for everyone. Guests value our hotel's proximity to area attractions like the Southworks Outlet Mall & Antique Mall, Wings of Paradise and the vibrant downtown of Cambridge. Our hotel's easy access to Hwy 401 makes it easy to visit St. Jacobs and African Lion Safari. Corporate guests appreciate our Cambridge, Ontario hotel's location close to the Region of Waterloo International airport, Toyota, ATS, Rockwell, Com Dev, Novocol Pharmaceutical and the School of Architecture. We also offer the value of free high-speed, wireless Internet access, a 24-hour business centre and more than 7,000 sq. ft. of flexible space for meetings and special events. Our Cambridge, Ontario hotel's multi-lingual staff offers genuine service and amenities like spacious rooms with upgraded duvets on pillowtop beds. We invite you to dine and relax in our Fireside Lounge. You can play in the area's largest indoor or outdoor pools, and workout in a well-equipped fitness centre. On your next visit to Cambridge, Ontario, choose the area's finest hotel. ... more   less 
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Also Known As:
Holiday Inn Cambridge Hotel Cambridge
Cambridge Holiday Inn
Holiday Inn Cambridge Ontario

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