The reason for my high rating is not the facility itself but the service we received. The hotel building itself is "fine" - an average hotel of this class. But the staff who work there made it such a positive experience that I actually emailed head office, a first for me.
In short, the staff at the Holiday Inn Cambridge saved our mini holiday.
My sister and I were each planning to travel with our children to Niagara Falls for a mini getaway over March Break. Due to a storm and closed highways we had to cancel our reservation. Needless to say, with two packed cars and 5 kids between us there was a lot of disappointment. We decided to try to salvage a little relaxation time by checking into the Cambridge Holiday Inn as we had heard they had a decent sized indoor pool and figured at least the kids could get a little family time in that way.
The staff at this hotel was amazing, going over and above anything we ever expected. A special mention to Maggie ("Gumball") at the front desk and Free ("Yes that is my real name") in the dining room. Maggie gave us an early check in AND late check out in joining rooms and even showed up in our hallway with a little basket of treats for each room, saying she felt bad we had not made it to Niagara Falls with the kids. Free was accomodating and patient with the kids at breakfast (which was a wonderful upgrade well worth the rate difference) and really went out of his way to make sure that a food intolerance was accomodated for one of the children. That POOL! The kids spent hours swimming between Check In and Check Out, the pool was large, nice warm water and lots of fun.
- Official Description (provided by the hotel):
- Choose the Best Full-Service Cambridge, Ontario Hotel Our Cambridge hotel, the Holiday Inn Cambridge - Hespeler - Galt hotel, offers you small-town charm and full-service. Visitors to southwestern Ontario will find our hotel's location and amenities beyond their expectations. Located halfway between Toronto and London, Cambridge is nestled along the banks of the Grand River which offers a variety of activities for everyone. Guests value our hotel's proximity to area attractions like the Southworks Outlet Mall & Antique Mall, Wings of Paradise and the vibrant downtown of Cambridge. Our hotel's easy access to Hwy 401 makes it easy to visit St. Jacobs and African Lion Safari. Corporate guests appreciate our Cambridge, Ontario hotel's location close to the Region of Waterloo International airport, Toyota, ATS, Rockwell, Com Dev, Novocol Pharmaceutical and the School of Architecture. We also offer the value of free high-speed, wireless Internet access, a 24-hour business centre and more than 7,000 sq. ft. of flexible space for meetings and special events. Our Cambridge, Ontario hotel's multi-lingual staff offers genuine service and amenities like spacious rooms with upgraded duvets on pillowtop beds. We invite you to dine and relax in our Fireside Lounge. You can play in the area's largest indoor or outdoor pools, and workout in a well-equipped fitness centre. On your next visit to Cambridge, Ontario, choose the area's finest hotel. ... more less
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- Also Known As:
- Holiday Inn Cambridge Hotel Cambridge
- Cambridge Holiday Inn
- Holiday Inn Cambridge Ontario