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All reviews room was clean under construction nice hotel lots of restaurants breakfast was delicious pool and hot tub up to date off the highway coffee maker business trip front desk staff cambridge area great place to stay would stay again convenient location lobby hgi
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Reviewed 1 November 2018

We stayed as part of a wedding party coming in from out of town over the past weekend. My husband and I stayed 3 days. The breakfast was excellent, with many items to choose from. We spent a lot of time in the restaurant socializing with family. We used the gym, pool and hot tub, and spent a lot of time in the room. It indeed felt as close to home as possible, and contributed to an overall wonderful wedding weekend experience!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Leah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2018

Very happy with our one night stay. Room was clean and comfortable. Staff was very friendly. Good price but the best part was the breakfast that was included in our room rate. Would be a 10 out of 10. Well done Cambridge

Date of stay: October 2018
Thank sweepingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2018

Great location if your looking to be close to the Highway, also there are a few restaurants in the area, with some shopping Plaza's just the right amount businesses for you to get to with ease. Hotel staff is very friendly and polite. The lobby offers a lot of convenience great place to just hang out after a long day.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Passport51979692288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

This is not what we typically get from a hilton garden inn. Stayed 2 days. No hot water, just cold showers. Partying people til 2 am so not much for sleep. Breakfast room so full we couldn't eat, except to take back to our room. This place was an overall bad experience.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank EurekaJSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICambridgeGM, General Manager at Hilton Garden Inn Kitchener, responded to this reviewResponded 15 October 2018

Thank you for taking the time to write a review of our hotel. We apologize that you did not have a great experience and we are using your comments to improve the experience for future guests.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

No hot water today !

Room carpet is old, front door is cheaper material, lobby look like convenience store.

Bathroom's tile is old.

Room is no smell, clean but no hot water at all today !!!

They refunded 50%. But I am not come back again.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank JamesL6673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICambridgeGM, General Manager at Hilton Garden Inn Kitchener, responded to this reviewResponded 15 October 2018

Thank you for taking the time to write a review about your stay. We appreciate all feedback whether it is positive or negative.
We apologize for the lack of hot water during your stay. We have had problems with this, and had been assured by RELIANCE HOME COMFORT that this problem was fixed. We are currently in the process of installing a new boiler system and the hot water problems will be solved. In regards to the condition of the guestroom, we are currently in the process of doing a complete renovation of our property. All of the items that you have mentioned, will be replaced and we will once again have a brand new hotel.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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