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Homewood Suites by Hilton Cambridge-Waterloo, Ontario
Ranked #2 of 10 Hotels in Cambridge
Certificate of Excellence
Wyoming, Canada
1 review
“Cambridge Safari”
4 of 5 bubbles Reviewed 25 August 2014

Stayed here for a couple nights with the kids as part of our trip to the African Lion Safari. The kids loved it. Spacious room with full fridge was great! The complimentary breakfast and manager's reception were perfect for our young family. We'd definitley stay here again.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jordan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for sharing your experience on Trip Advisor regarding your recent stay with us.

We are located a short drive away from the African Lion Safari, which is an excellent local attraction for families of all ages! Our complimentary Hot Buffet Breakfast and Evening Reception are a great benefit for those families both travelling and dining together and have a variety of items for all tastes.

We look forward to welcoming you back to the hotel in the future!
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516 reviews from our community

Traveller rating
    343
    114
    37
    14
    8
See reviews for
271
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7
112
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 August 2014

Very clean & spacious rooms. Helpful, courteous staff. Breakfast was great, good variety. If you're bringing small children and want to use the pool bring arm bands or bubbles, the shallow end was very small, and still pretty deep for little children.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jaime K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for sharing your experience on Trip Advisor regarding your recent stay with us.

We are glad that your stay was an enjoyable one and hope to welcome you back to the hotel in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 19 August 2014

Our one-night stay could not have been better. Our early check-in request was cheerfully met. The staff were very helpful and accommodating. The mini kitchen was very adequately equipped for four to eat and dine en suite. Amenities were abundant and everything was spotless.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank teresac476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for taking the time to share your experience on Trip Advisor regarding your recent stay with us.

We always try our best to accommodate any requests we receive from our guests, and I am happy to hear that we were able to provide an early check in for you. The fully equipped kitchens and extra amenities really help make our guests feel at home in thier "Home Away From Home"!

We hope to welcome you back to the hotel in the future!
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United States
1 review
5 of 5 bubbles Reviewed 19 August 2014

This was one of the best hotels on our vacation! I would highly recommend this Hotel to anyone! The safari was AMAZING! Don't miss it! The breakfast was terrific! Not many hotels can pull off such a variety and have it be great!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Melinda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for taking the time to share your experience on Trip Advisor regarding your recent stay with us.

We are so glad to hear that you enjoyed your stay, and hope that everyone has an experience such as yours!

We hope to welcome you back to the hotel in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

I was in town looking at houses as I am moving to the area. I chose this hotel as I was promised a vegetarian meal. When I came down for dinner, I was told very abruptly to 'eat everything but the meat' from the buffet. I asked the front desk why I was told there would be a vegetarian meal, she told me there should be one and went to check with the kitchen. She then came back and told me that I would have to eat everything but the meat as her Manager felt that was 'good enough'. The room was nice enough but I would not have booked at the hotel if I was told up front that there were no vegetarian meals. Moreover, the staff were dismissive about the issue. I would suggest they not make promises to guests in the future that they either cannot support or even seemingly care about. It was a very unpleasant experience...more the way I was treated than the lack of a meal.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank HJA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for sharing your experience on Trip Advisor regarding your recent stay with us.

I would like to apologize for the miscommunication that led to your issue with the vegetarian meal. Our staff would never intentionally disregard an issue or disrespect a guest, however your feedback is very valuable as it allows us to discuss these concerns as a team in order to ensure this problem does not occur again.

Again, thank you for sharing your feedback; we hope we can welcome you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranberry Township, Pennsylvania
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 17 August 2014

Staff was polite and my room was great. No hot water for a shower, pool was closed, dinner was a hot dog, breakfast was cold and there were too many people roaming the halls. I did enjoy sitting in their courtyard later in the evening.

Room Tip: Avoid a 1st floor room.
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tomass10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for sharing your experience on Trip Advisor regarding your recent stay with us.

I would also like to apologize for the issues you encountered throughout your stay and I am truly sorry that your time with us was not as you expected it would be. Our intention is to always give our guests the best possible experience and your comments will certainly be used to help us improve.

Again, I want to thank you for your valuable feedback; we hope we can welcome you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 August 2014

Our recent experience at the Homewood Suites was the best I have experienced at a hotel. There was absolutely nothing to complain about,the service was helpful and friendly and my daughter and 3 grandsons aged 11 to 15 very much enjoyed our stay. The room was clean and plenty large enough to accomodate us all with sleeping room for 6 . The kids enjoyed the pool and basketball court and we all enjoyed the complimentary meals and movies. The staff were excellent and helpful.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 320catherinel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review, 20 October 2014
Thank you for sharing your kind words on Trip Advisor regarding your recent stay with us.

We are so glad to hear that your family had such a great stay. Our suites are terrific for those staying with families and provide that extra big of needed space; as well our outdoor courtyard and indoor pool can definitely keep the kids busy!

We hope to welcome you back to the hotel in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Cambridge-Waterloo, Ontario

Property: Homewood Suites by Hilton Cambridge-Waterloo, Ontario
Address: 800 Jamieson Pky, Cambridge, Ontario N3C 4N6, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cambridge
#1 Family Hotel in Cambridge
#2 Romantic Hotel in Cambridge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Cambridge-Waterloo, Ontario 3*
Number of rooms: 108
Official Description (provided by the hotel):
Make yourself at home at the Homewood Suites by Hilton® Cambridge-Waterloo. Conveniently located west of Toronto, this upscale, residential style hotel is situated just off Hwy 401 in Cambridge. We've perfected the extended stay hotel experience by combining all the comforts of home with our passion for making every guest feel welcome. Whether you're traveling for business or pleasure, our friendly staff takes pride in satisfying your needs. Come and Make Yourself at Home® and enjoy our:~Suite Start® Hot Breakfast~Evening Welcome Home Dinner Reception, Mon - Thurs~Spacious Suites with Kitchenettes~Basketball Court, Fitness Centre, Executive Centre, Suite Shop and BBQ. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites Cambridge
Homewood Cambridge
Cambridge Homewood Suites
Homewood Suites By Hilton Cambridge-Waterloo, Ontario

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