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“Not what I expected”

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Clarion Hotel & Conference Centre
Ranked #1 of 6 Hotels in Fort Erie
Certificate of Excellence
Calgary, Canada
Level 5 Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not what I expected”
Reviewed 7 August 2014

- the room, while clean the amenities were a gamble. Spoke to others staying there. Some rooms had microwave, some didn't. Mine had no microwave and no fridge. Plugs were hard to come by.
Staff go missing at front desk. Had one fella finally give up waiting to ask for a towel after being in the gym, who knows where the girl at the front desk was and there was no notification when she would be back. When most places are offering complimentry coffee or water in the lobby, this place had none. There is no free continental breakfast. The business office for guests had a printer that never worked and the staff had no technical savey to even help, They had difficulty printing from a simple jump drive.
This is what happens when there isn't enough competition in a small town. Needs a Clarion HO secret visit.

Room Tip: Insist on microwave and fridge at a minimum.
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank G P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
Thank you for sharing your review on Tripadvisor. As the new General Manager here at The Clarion Hotel & Conference Centre I want to let everyone know that certain types of rooms have microwaves and or fridges. At any time a guest can request either for a charge. We have a common area with a microwave for everyone to use. Our staff is here to help unfortunately during a 24 hour period there might be only one staff member to assist with all guests. Our goal outstanding customer service for every guest who enters the hotel. We hope to see you on your next visit to Fort Erie.
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192 reviews from our community

Traveller rating
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    89
    24
    7
    4
See reviews for
72
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Farmington, Michigan
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 July 2014

Well kept and in good condition. Nothing spectacular but not a single thing to complain about. It has an on prem restaurant but we didn't try it. Check out the Green Acre restaurant across the street for casual dining.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank bill c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
Thank you. for your comment. Well kept, good condition, free parking, free wifi, fabulous restaurant on site, pool, whirlpool, patio, banquet facility, meeting rooms, business office for guest and free smiles from a great friendly front desk staff to greet you.
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Hamilton, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014

Our room and the facility itself including pool were quite clean. Comfy beds and general cable. Does not come with free breakfast. They have a restaraunt but very pricey. Go to tim hortons down the street. Internet speeds in room only about 45 kbps ... try moving a chair cleoser to the door or go tothe lobby for excellent speeds. A bit pricey but tye condition and choice hotels points and buy 2 get 50 gift card still makes it well worth the trip.

Room Tip: Ask for a room near the wireless signal if you require internet.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
Good Service, clean facility, new daily specials, new bar specials, free parking, free wifi, free Business Centre, We have something for everyone. Thank you for sharing your experience on Tripadvisor.
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New Hamburg, Canada
Level 6 Contributor
199 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 15 June 2014

We booked this hotel based on reviews. We were in the area for one night and wanted a King Room. Our room was clean but smelled of bleach... which didn't bother us so much. The bed was very comfy as were the pillows. The Front desk help, V was his nick name, was very friendly and helpful. The lobby and amenities of the hotel are good although we didn't get to use them. What makes this a 3 instead of a 4 for me was the noise of the air conditioning unit (louder then normal start and woke me on a few occasions during my night (I sleep with ear plugs every night and still woke me) And the mini fridge had been left open and was not working properly. We didn't complain because we just used the ice bucket instead. Also, I feel that this hotel could use some upgrading... the rooms are a little worn and could use newer curtains... but now I am just being fussy.
A HUGE plus for me was the late check out. We made the request and were allowed to have the room until 1 pm! If we were in the area again, we would probably stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
Thank you for sharing your positive experience on Tripadvisor.ca. A one night stay could end up being a life time of repeat business here at The Clarion Hotel & Conference Centre. Behalf of myself and the staff we all work very hard as a team to be the best hotel in Fort Erie.
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Woodstock, Canada
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 May 2014 via mobile

My boyfriend and I stayed here while visiting Niagara Falls for the long weekend. It was easy to find and very big. The parking is great; nice and close. There are a few entranceways but front desk is easy to find.

Beautiful lobby with fireplace and fountain. We didn't try the restaurant but it looked nice. Lidia, the front desk agent, was extremely helpful and knowledgeable about area highlights. She was quick to check us in and very nice.

The room we were in was large with 2 beds, since they were packed that night. Nice decor, very clean room, fresh scent. Bathroom was well sized and shower was spacious.

Thanks for a great stay, we'll be back.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Chelsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
Thank you for sharing the wonderful comments about the hotel and staff it is appreciated very much and look forward to your next visit in Fort Erie.
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Toronto
Level 5 Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 January 2014

Stayed here for hockey tournament for two days.....rooms were clean the first day, the next day even after cleaning the carpet was not vacuumed, the garbage was not emptied and the desk not wiped and I am not even going to mention the w

Room Tip: All the same
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aline7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, 21 January 2014
Dear AlineGToronto,

Thank you very much for taking the time to share your comments from your recent stay with us. I am so sorry you didn't have a favorable stay with us, rest assured that I will be following up with the Housekeeping Team and sharing your comments with them for this is simply not acceptable!
I hope if in the area again you will stay with us to give us another opportunity.

Best Regards,
Jonathan George
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Toronto
Level 5 Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 December 2013

I stayed here for a hockey tournament. The best feature is that the rink is one parking lot over, no need to drive. For the price we paid you would hope for better accommodations. The hotel is quite dated, the gym is terribly equipped. We ate a couple of times in the hotel, one meal was great, the other awful. Rooms are nothing special, the bathroom was not fully cleaned.
The fan in our room was loud, and maintenance could not repair it.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ned14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review3236, General Manager at Clarion Hotel & Conference Centre, responded to this review, 25 August 2014
I do apologize that your stay was anything but a positive one. As the new General Manager and part of a hard working team here at the hotel our goal is to try and fix what we can. We all work together for one common goal---HAPPY SATISFIED GUEST!
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Additional Information about Clarion Hotel & Conference Centre

Property: Clarion Hotel & Conference Centre
Address: 1485 Garrison Rd, Fort Erie, Ontario L2A 1P8, Canada (Formerly Holiday Inn)
Phone Number:
Region: Canada > Ontario > Fort Erie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Fort Erie
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clarion Hotel & Conference Centre 3*
Number of rooms: 107
Official Description (provided by the hotel):
Enjoy Excellent Service Above Hotels In Fort Erie If quality service is important to you, then you belong at the award-winning Holiday Inn Hotel & Suites of Fort Erie / Niagara Convention Centre. Our hotel near Niagara Falls is conveniently located near Queen Elizabeth Way to keep you connected to Buffalo, NY, Toronto and downtown Fort Erie, Ontario. Our hotel's location at the 'Gateway to Canada' ensures you'll find plenty of attractions nearby. Our hotel's location on Lake Erie and proximity to Niagara River and Niagara Falls gives you plenty of outdoor options. You can also visit the local wineries, tour Old Fort Erie, or go shopping at the many markets surrounding our hotel. Fort Erie Civic Centre Complex, Town Hall, Erie Personnel Corporation and other businesses are also convenient to our hotel's location. Fort Erie business travelers benefit from our corporate amenities, including seven meeting rooms, an exclusive Executive floor and a 24-hr Business Centre. We go beyond other hotels on Lake Erie to give you a comfortable stay. You can eat at Freeland's Restaurant and Lounge, play games in the Arcade and relax in the indoor, heated pool, whirlpool or sauna. Each room has triple-sheeted bedding, a large TV and a work area with free high-speed Internet access, and many rooms have mini-fridges, fireplaces, Jacuzzi tubs and more. For an excellent stay in Fort Erie, Ontario, our hotel's staff invites you to the Holiday Inn. ... more   less 
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Also Known As:
Clarion Hotel And Conference Centre
Holiday Inn Fort Erie
Fort Erie Holiday Inn
Clarion Hotel & Conference Centre Fort Erie, Canada - Ontario

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