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“Very accomodating!” 4 of 5 bubbles
Review of Holiday Inn Guelph Hotel & Conference Centre

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Holiday Inn Guelph Hotel & Conference Centre
Ranked #4 of 13 Hotels in Guelph
Certificate of Excellence
Guelph, Canada
1 review
“Very accomodating!”
4 of 5 bubbles Reviewed 4 December 2013

My boyfriend and I stayed at the Holiday Inn earlier this week due to renovations taking place at our apartment. The atmosphere at the hotel was warm and welcoming and the staff did everything they could to make us feel at home. I believe her name was Emily, but the lady at the front desk really went out of her way to make sure we were taken care of. The pool was lovely and the room we stayed in was immaculate. It was definitely a treat after the insanity going on at home! Thanks Holiday Inn!
Jackie K

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jackie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 5 December 2013
Thank you for taking the time to leave your feedback on the Holiday Inn Guelph Hotel and Conference Centre. We are thrilled to hear that you enjoyed your stay and would like to thank you for leaving such a wonderful review. We will look forward to your next stay with us
Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

294 reviews from our community

Traveller rating
    130
    74
    55
    21
    14
See reviews for
100
46
13
85
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Ajax, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 December 2013

First impression was nice lobby, and the bar was very inviting. It looks like they went through a renovation, because when I stayed here a few years ago I don't remember the lobby looking this beautiful. Now the rooms, the rooms are rundown. It looks like they just did the lobby only. We opened the bed and low and behold it was covered in bed bugs. Staff offered to switch rooms but we left right away and went to the delta.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank tverbeek1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 4 December 2013
Your feedback is appreciated. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. I would like to assure you that we take such feedback very seriously. We have extensive evaluations done regularly with a team of specialized professionals and based on our most recent evaluations we would like to assure you that the Holiday Inn Guelph does not have a bed bug issue. The cleanliness of our facility remains a top priority. We take every step possible to meet our high cleanliness standards and implement preventative programs to ensure our guests’ comfort. Our team is firmly committed to provide our guests a pleasant experience and we are very sorry you had concerns. I welcome the opportunity to speak with you personally on this matter if you wish.
Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ottawa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 November 2013

We were in Guelph in November and we needed several rooms. Both Emily and Christine were extremely helpful in making sure that all of our requests were taken care of. Emily went above and beyond to assist us with a couple of issues. The breakfast deal was perfect for our families with lots of variety for everyone.
Renovations to the hotel have been done well.
We would definitely stay here again!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 18 November 2013
The Holiday Inn Guelph Hotel and Conference Centre thanks you for leaving such a glowing recommendation of our property. We are delighted that our associates were able to ease some of the travel stresses for you and your family. We will look forward to welcoming you back.
Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

Have done a very nice job with the recent makeover. We had a family reunion to celebrate Great Grand Mothers life and had 18 of her Great Grand children in attendance. Rented a number of rooms and also had a catered event. Overall it was a very good experience. Emily and Christine were very helpful. Emily also does lifeguard duty and she was awesome. Got the temperature turned up for us and helped out when one of the little ones got sick. Rooms are clean and comfortable. Teenage hockey players running up and down the hallway were a bit annoying but that was a chaperone issue, hotel did a good job of enforcing the 10 PM curfew. That created a different issue on Saturday night when we wanted to sit and enjoy a few drinks and talk about our Mom/Grandma who we were remembering. First, the bar closes the 9 PM on Saturday night, although the very nice bartender kept it going until 930 or so. However, the 'walkie-talkie" man as we called him came and told us to go to bed at 10. Weird. We are 40-60 year olds, not teenagers!
Breakfast buffet is a great deal if you get it as part of their special rate. We appreciated that the staff were all so friendly and helpful. We a
Would definitely stay there again.

Room Tip: Inside rooms have a small balcony overlooking the foyer. 2nd floor is smoking rooms.
See more room tips
  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BPutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 12 November 2013
Thank you for taking the time to leave such a thorough and complimentary review of the Holiday Inn Guelph Hotel and Conference Centre. We are pleased that you returned to our hotel to find upgrades to our services and facilities. Using feedback like yours and other reviewers on TripAdvisor we will continue to evaluate areas for improvement. Should your travels bring you back to Guelph we hope to have you as a guest.

Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

Have been staying here for years and keep coming back at least once a month. The staff are awesome and always a smile on their faces. This goes from front desk to restaurant/lounge to housekeeping to management and so on. They really treat you like family. The only complaint that I would have is the Wireless internet connections in the guest rooms is not good. Hopefully they can find a solution for that. Totally recomment you stay here.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gifford2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 7 November 2013
Thank you for your recommendation of the Holiday Inn Guelph Hotel and Conference Centre. We are delighted that you enjoyed your stay and happy to be your home away from home. We look forward to welcoming you back on your next trip to Guelph.
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 October 2013 via mobile

Fabulous facility. Needed to overnight in Guelph with my wife and our Sheltie. Hotel staff was very helpful and friendly. Pet rooms are situated close to a ground level exit...for quick easy exit.
This is our destination in Guelph.

Stayed October 2013, travelled with family
Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 29 October 2013
The Holiday Inn Guelph Hotel and Conference Centre would like to thank you for your complimentary review. We pride ourselves on our associate’s ability to offer individual attention to each of our guests and make their stay an experience to remember.

Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
364 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 25 October 2013 via mobile

I've stayed at this holiday inn several times over the past few years. The hotel recently completed a major face lift and looks great. The service has always been top notch. My room was quiet, clean and comfortable. Also very we'll lit which isn't always the case with older hotels. Would stay again.

Stayed October 2013, travelled on business
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this review, 29 October 2013
Thank you for taking the time to leave such a complimentary review of the Holiday Inn Guelph Hotel and Conference Centre. We are pleased that you returned to our hotel to find upgrades to our services and using feedback like yours and other reviewers on TripAdvisor we will continue to evaluate areas for improvement. Should your travels bring you back to Guelph we hope to have you as a guest.

Sincerely,
Mandy Marsh
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Guelph Hotel & Conference Centre

Property: Holiday Inn Guelph Hotel & Conference Centre
Address: 601 Scottsdale Drive, Guelph, Ontario N1G 3E7, Canada
Phone Number:
Region: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Guelph
#6 Business Hotel in Guelph
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Guelph Hotel & Conference Centre 3*
Number of rooms: 136
Official Description (provided by the hotel):
We are ideally located close to all major arteries, and a short distance from: University of Guelph campus Linamar Monsanto Mandel Scientific Cargill Nestle Waters OMAFRA Syngenta CFIA Semex The Cooperators Eli Lily Sleeman Breweries Danby Hitachi Owens Corning Bayer Crop McNeil Consumer TC Industries Tiger Drylac Denso Skyjack ... more   less 
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Also Known As:
Holiday Inn Guelph Hotel And Conference Centre
Guelph Holiday Inn
Holiday Inn Guelph Hotel & Conference Centre Ontario, Canada

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