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Holiday Inn Guelph Hotel & Conference Centre
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Reviews (317)
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179 - 184 of 317 reviews
Reviewed 5 May 2014

I wanted to rate this property as 3.5 stars (based on some issues that could be improved),but TA doesn't have that rating
We stayed for (3) nights in an upper outside facing room
The location is very good - adjacent to a mall and a beautiful walking trail

The decor and layout of the property is good
There is only (1) single elevator and the stairs are narrow

Our room was medium sized with one single queen sized bed

Features of the room
+ The room was very sound-proof (room to room) - (looks like concrete construction)
+ Very clean
+ Good quality towels
+ Good air conditioning
+ Comfortable bed
+ Medium sized (empty) refrigerator
+ Coffee maker with free coffee
+ Nice flat screen with good channel selection
+ Real coffee mugs
+ Free Wired internet fast enough to stream Netflix (WiFi not as strong) - Note: we took the basic free option internet and it was fast enough when wired
+ You can open a window to the outside (unlike current Holiday Inn Express design)

- Bed seemed small for queen size
- No safe in the room
- The bathroom was very small with little counter space
- Bathroom amenities skimpy for (2) people (one tiny shampoo bottle per night)
- Pay-per-view not working
- No kettle (although when we asked, they brought one up)
- Flimsy plastic drinking glasses
- Gym appears at bit neglected (broken weight machine and water dispenser not working for the 3 days we were at the property)

Room Tip: The absolute quietest room would be on the 5th floor outside facing, end of hall on the North end of the hotel (you would face the mall and not the highway)
  • Stayed: May 2014, travelled as a couple
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1  Thank deathracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 6 May 2014

Thank you for your feedback. All reviews are taken into consideration by management to identify areas of improvement. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back.
Sincerely,
Mandy Marsh
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

On behalf of the Hoofers Performing Arts competitive team families we would like to thank you and your staff for the excellent service you provided to us. The facilities were in excellent shape, the staff accommodating and the use of the Wellington room was indispensible in making the weekend a resounding success.

We look forward to booking with you again next year.

  • Stayed: April 2014, travelled with family
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Thank vranaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 9 April 2014

The Holiday Inn Guelph Hotel and Conference Centre is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Guelph.
Sincerely,
Mandy Marsh
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Stayed here for 2 nights. No words to explain how wonderful the people here are. Starting from check in until check out everything was fantastic. The front desk staff responded to all our needs quickly and promptly. Rooms are clean, neat and spacious enough. All staff are wonderful and really care about the guests. Enjoyed the buffet breakfast too. Will definitely stay here whenever we are in Guelph.

Room Tip: Rooms facing the mall are better.
  • Stayed: March 2014, travelled as a couple
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Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 1 April 2014

The Holiday Inn Guelph Hotel and Conference Centre appreciates you taking the time to review our property. We are pleased to know that our property suited you and that you were well attended by our staff. We hope for the opportunity to welcome you back soon.
Sincerely,
Mandy Marsh
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Stayed this past weekend for a tournament and had a great time. Front desk accommodated our needs with our room so everyone had a great sleep. Requested extra towels and were delivered really quickly. Restaurant very busy and service and food very good. Would stay again.

Room Tip: Rooms overlooking pool very convenient when travelling with kids.
  • Stayed: March 2014, travelled with family
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Thank WCarole2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 1 April 2014

Thank you for taking the time to review the Holiday Inn Guelph Hotel and Conference Centre. We are glad you were able to enjoy all our hotel has to offer.

Sincerely,
Mandy Marsh
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

After a long road trip, the Holiday Inn was a great place to stay! The staff was very friendly and helped us settle in to a perfect room. The hotel was very clean and worth every penny. Would definately recommend this hotel to all friends needing a place to stay in Guelph.

Stayed: March 2014
Thank Gloriatravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 30 March 2014

Thank you for your recommendation of the Holiday Inn Guelph Hotel and Conference Centre. It sounds as if you had a very enjoyable stay. We will look forward to your next stay with us.

Sincerely,
Mandy Marsh
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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