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“Very basic but adequate”

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Holiday Inn Guelph Hotel & Conference Centre
Ranked #5 of 13 Hotels in Guelph
Reviewed 20 July 2014

We stayed for two nights as our first choice, the Delta, was fully booked for our arrival night in Guelph. Check-in was friendly and efficient, room was dated and tired but clean enough. The carpet really needs replacing and please, please, please throw out the worn-out armchair already.
The room itself didn't smell of smoke, but you will occasionally smell smoke wafting from the second floor while waiting for the elevator (hallways open to atrium). Free parking helped cut down on the cost. The beds were fine, no fridge and the smallest hotel bathroom we've ever seen.
The hotel was in a very convenient location for our needs. For the price we paid (anonymous booking site), this hotel served our purpose. For the price they want on the hotel website or other booking sites, I would spend a few more $ to stay at the Delta.

Room Tip: Avoid 2nd floor smoking rooms, ask for outside room facing Stone Road Mall (quieter and with windows...
  • Stayed: July 2014, travelled as a couple
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1  Thank Ronski766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 21 July 2014

Thank you for your feedback. All reviews are taken into consideration by management to identify areas of improvement. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back.

Sincerely,
Mandy Marsh
Guest Services Manager

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Reviews (305)
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158 - 164 of 305 reviews

Reviewed 10 June 2014 via mobile

When my client booked the reservation, I was very skeptical but this Holiday Inn was a cut above the others I've stayed at. Comfortable, clean room and very good breakfast buffet included with waitresses and good coffee. The only thing odd was charging $3.50 for a large bottle of water.

Stayed: June 2014, travelled on business
1  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 13 June 2014

The management of the Holdiay Inn Guelph Hotel and Conference Centre would like to offer our sincerest thanks for your glowing review of our property and for choosing to stay with us. We hope to have the opportunity to welcome you back on your next trip to Guelph.

Sincerely,
Mandy Marsh
Guest Servies Manager

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Reviewed 2 June 2014

I booked with Mandy and she is wonderful to deal with. I had a number of rooms booked and everyone commented about the friendly, efficient staff at the front desk - Jacqueline and Elizabeth.
Everyone had an great sleep and Tessa took great care of everyone at breakfast. A number of guests ordered poached eggs and they were done to perfection. We were celebrating a very special birthday and the hotel sent up a special treat for our guests.
All in all a great experience!
Thank you so much.
Terri and Terry

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, General Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 9 June 2014

We are delighted to let our team know that you found their service to be impeccable. High praise indeed, we appreciate your generous comments. We hope that on your next trip to Guelph we will once again have the pleasure of having you stay with us.

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Reviewed 28 May 2014

My sister and I stayed at this hotel for an early arrival at the Aberfoyle market. The hotel has a lovely lobby with restaurant and pool area. The rooms are clean and the beds comfortable.
A nice touch is the atrium format, where you can step outside your room and look down at the lobby and pool.
The service was very good and very friendly. It is located close to a shopping mall, walking distance.
The only negative thing I have to say is that the elevator is very slow --- but since we weren't in any hurry, it didn't matter to us much.

Room Tip: If you don't want to hear the pool noise, ask for a room away from that area.
  • Stayed: May 2014, travelled with family
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Thank GetnThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 29 May 2014

Thank you for taking the time to review the Holiday Inn Guelph Hotel and Conference Centre. We are glad you were able to enjoy all our hotel has to offer. We hope to have you return on your next trip to Guelph.
Sincerely,
Mandy Marsh
Guest Services Manager

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Reviewed 26 May 2014

Overall experience was Incredible...Management Mandy and staff are outstanding! Thanks so much! Housekeeping staff were so friendly and provided very quick service without question! I took my family of 5 there and we all enjoyed the room, pool and breakfast very much.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, General Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 27 May 2014

Thank you for taking the time to post a review of your most recent stay with us. As General Manager, your comments are invaluable to me. We hope to have the opportunity to welcome you back on your next trip to Guelph.

Sincerely,
Benni Devasia
General Manager

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Reviewed 22 May 2014

The hotel from the outside looked tired. We choose this hotel for the pool/sauna and the fact that before this, Holiday Inns did not disappoint in delivering quality. Upon arrival we were met by Jacqueline who was absolutely delightful and helpful and the highlight of our stay. The room they assigned to us had been updated but due to a previous guest who believed in drowning in her perfume we were unable to stay in it. This did leave us wondering to the cleaniness of it that no one noticed this odor before re-letting it. When I mentioned this to Jacqueline she immediately apologized and gave us an upgraded room. While upgraded, this room had not been updated as well. The bathroom electrical plus was loose, the bathroom itself was poorly designed. It was not pleasant. However when we went to the pool the sauna was not turnd on. I mentioned this to Jacqueline and it was immediately dealt with so we could use it. The pool was good but the sauna definitely needed to be redone. You could see the signs of long wear on the wood and especially on the flooring which made me very glad I was wearing sandals. We would not stay here again and for quality, was overpriced I'm afraid.

  • Stayed: May 2014, travelled as a couple
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1  Thank brdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 26 May 2014

Please accept our apologies for checking you into a room that had some maintenance and housekeeping concerns. We are sorry you found inconsistencies with your stay but are proud that you thought so highly of our staff.
I welcome the opportunity to speak with you personally and hope you will give us the opportunity to redeem ourselves during your next visit to our city.
Sincerely,
Mandy Marsh
Guest Services Manager

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Reviewed 20 May 2014

We booked this hotel for the family to attend a dance competition for my daughters in Guelph. The hotel was "as advertised". Very family friendly, the rooms were clean (luckily because my wife's very picky) and food was great. We opted for the 3 connecting rooms with the hospitality suite in between the two sleeping rooms and if you have a family of more than 2 I would highly recommend it. Finally the location was good....that said you can get to just about anywhere in Guelph in about 15 minutes. Enjoy!

Room Tip: If you're a family..get the 3 adjoining rooms. Well worth it!
  • Stayed: May 2014, travelled with family
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Thank BirdmanAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Guelph, Manager at Holiday Inn Guelph Hotel & Conference Centre, responded to this reviewResponded 21 May 2014

We are thrilled to hear that you enjoyed your stay at the Holiday Inn Guelph Hotel and Conference Centre and would like to thank you for leaving a glowing review. We will look forward to your next stay with us.
Sincerely,
Mandy Marsh
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Guelph Hotel & Conference Centre

Address: 601 Scottsdale Dr, Guelph, Ontario N1G 3E7, Canada
Phone Number:
Region: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Guelph
#6 Business Hotel in Guelph
Price Range: £86 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Guelph Hotel & Conference Centre 3*
Number of rooms: 136
Official Description (provided by the hotel):
We are ideally located close to all major arteries, and a short distance from: University of Guelph campus Linamar Monsanto Mandel Scientific Cargill Nestle Waters OMAFRA Syngenta CFIA Semex The Cooperators Eli Lily Sleeman Breweries Danby Hitachi Owens Corning Bayer Crop McNeil Consumer TC Industries Tiger Drylac Denso Skyjack ... more   less 
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Also Known As:
Holiday Inn Guelph Hotel And Conference Centre
Guelph Holiday Inn
Holiday Inn Guelph Hotel & Conference Centre Ontario, Canada

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