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“The "not-so-birthday-party" FROM HELL”

Funmazing Playcentre
Ranked #25 of 59 things to do in Guelph
Attraction details
Reviewed 1 May 2014

Let's talk POOR customer service...FUNMAZING. I was told a couple weeks ago by one of the staff that we were able to have my son's birthday party during the week from 5:30-7:30 without having to book a room (cost effective). I was told pizza and cake were ok to bring in as well. So I send out the invites to 16 children, only to find out today that they have switched to summer hours and close at 6pm!!! When I call today and speak with the owner she tells me that she will not stay open because it is summer hours now unless I book a room and spend over $400 even though HER employee gave the incorrect information. I told her that I thought it was poor customer service and a terrible management decision on her part. She also basically told me that I was lying and she trains her staff better (when I was told today over the phone by another girl that they had been having problems with one of the girls giving the wrong information to customers). She was willing to stay open ONLY for money. What's a wiser decision....pleasing the customer when they were told incorrect information OR making a buck and running the risk of having someone tell EVERYONE they know of their poor experience and her establishment???

37  Thank ArlyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 27 reviews

Reviewed 15 April 2014

The more mobile they are the better. Wonderful place to hang out when the kids need some place to run... easy to keep track of them but still give them some space.

Thank TravellingFam_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

My family has been coming to funmazing since my son was 2... he is 4 now and LOVES it. Multiple levels of climbing obsticles and slides, some basic arcade games, plasma car track and basketball area. I would reccommend to anyone with children between the ages of 2-5. We always stay for 1.5 hours, but my son wishes we'd stay longer! $10 before 4pm, $6.00 after 4pm (except fri, at and sun which are $10 all day). No time limit on how long you can stay, adults are free. Couches and chairs and dining areas, I think there are 4 party room and a pinata area.

Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

i brought my newphews here and it was awesome for us and the boys!! the boys ran till they couldnt run no more played iwth all of the toys met a lot of little new friends, while my boyfriend and i relaxed and enjoyed watching them have so much fun!! perfect for a cold winter day :)

Thank funinhotthottsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

A great place for all their energy. Equipment and games aimed at different ages. Parents (and Grandparents) get in free to supervise. Bring your socks.

Thank Nimble1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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