For the last 7 years we have travelled to Guelph, Ontario usually twice a year to take care of family members in senior care there. We have always stayed at this Hampton. They have gone out of their way to be as helpful as possible.
Because of the way they have treated us over the years we now stay at Hampton Inns or Hiltons whenever possible when we travel.
We had made arrangements to be in Guelph to take care of family in mid to late August when we received a call from the Doctor that this family member had suddenly gone downhill very fast and if we wanted to see her, we needed to get there before our planned trip. I called the Hampton and even though they were booked solid, the manager Karim called me back and said he would make arrangements for us. (There were two large events in Guelph that week and the hotels were all booked solid). Karim went out of his way for us. Upon our arrival other staff members including Amanda, Albert and Husam went out of their way to be more than helpful.
While there, our family member passed away and the people at the Hampton were wonderful.
Thank you, our experiences at your hotel over the years have only ever been very good, in large part to the staff and management, but also the very nice facilities.
I saw some negative comments about the breakfast, I don't understand why, it is better than most people have at their home and is complimentary. Someone complained about plastic knives and forks - why? Remember this is a complimentary breakfast - it saves the hotel the cost of staff having to wash up all the utensils and plates etc. Breakfast is always well presented with several options and in a really nice location and again the staff that put it on are always very helpful.
This hotel is a great place to stay, with very helpful and wonderful staff. As a general rule the person in charge sets the tone and direction for the staff. The management at this hotel set a great example.
Thank you to everyone at the Guelph Ontario Hampton Inn & Suites. We are so appreciative of your help and your extra care.
Jeff & Beth
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- Also Known As:
- Hampton Inn And Suites Guelph
- Hampton Inn & Suites Guelph Hotel Guelph
- Hampton Inn Guelph
- Guelph Hampton Inn
- Hampton Inn & Suites By Hilton - Guelph Ontario, Canada