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“Wonderful experience....Superb customer service”

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Delta Guelph Hotel and Conference Centre
Ranked #1 of 13 Hotels in Guelph
Certificate of Excellence
Reviewed 19 June 2014

I had the opportunity to stay at this hotel for about 10 weeks. The staff was considerate, friendly and professional. I always felt welcome. The first time one of the staff members stepped off the elevator as I was stepping on having just arrived, after only a few visits there, and said, "Welcome back, Mrs. XXXX," I had to admit I was impressed. The restaurant staff treated me like I was family. They told me that this was my kitchen away from home. They clearly understood what it meats to travel and be away from your family and normal routine. It is in a convenient location but is also quiet. I highly recommend this hotel to anyone looking for a superb experience with excellent service. Personality plus.

  • Stayed: June 2014, travelled on business
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Thank KarenF201457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 21 June 2014

Dear Valued Guest,

Thank you very much for sharing feedback from your recent stays with us here at Delta Guelph. We are so very pleased to know that our service helped make you feel welcome and home during your stay, and we appreciate the kind words you have shared for our staff for their efforts.
It is of utmost importance that our guests feel comfortable while staying with us, especially for persons like yourself who spend quite a bit of time on the road, away from their home and family.
We certainly enjoy welcoming you back each week for your visits, "Mrs XXXX", and look forward to greeting you on your next stay!

Warm regards,

Nathan Brown

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235 - 241 of 369 reviews

Reviewed 15 June 2014

Delta Hotels across the board have exceptional customer service. In Guelph they went above and beyond. I left an expensive ereader in my room and didn't contact them until two weeks later. Regardless, they located it, and mailed it to me that same day.

The too s were clean, staff friendly, and service was great. Only place I would stay in Guelph.

  • Stayed: June 2014, travelled on business
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Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 18 June 2014

Dear Chris R,

Thank you very much for sharing your feedback with us from your recent stay at Delta Guelph Hotel. It is with great pleasure we see you had an enjoyable stay, complete with clean and comfortable accommodations, and friendly, helpful service - even after your departure. As a Delta Hotel, we are very focused on our customer service and continue to aim beyond our guests' expectations for an elevated and memorable visit, unlike that with any other hotel. We are very happy to see we are your hotel of choice when visiting Guelph, and sincerely look forward to welcoming you back for your next stay!

Kind regards,
Nathan Brown

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Reviewed 15 June 2014

We stayed here for a wedding and the rooms were fabulous; they have a lobby bar which was great while we had to sit around for an hour; the lobby is also gorgeous.

Granted, the rooms are expensive but this is the best hotel in all of Guelph. Since it was a rainy day, the photographers did the photos in the hotel and the backgrounds (especially the stairs in the lobby) were beautiful.

I would rate it excellent except for the cost of the rooms which is certainly higher than average for Guelph.

  • Stayed: June 2014, travelled as a couple
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Thank Peter_K_B_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 18 June 2014

Dear Valued Guest,

Thank you very much for staying with us recently at the Delta Guelph Hotel and Conference Centre. We are delighted to note you had an enjoyable stay, and hope that you had just a good time at the wedding hosted at the hotel. We appreciate your taking the time to share feedback from your recent stay, and thank you for the kind words for our facilities.

We look forward to welcoming you back as our guest in the near future!

Kind regards,
Nathan Brown

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Reviewed 11 June 2014

I travel a large amount and the staff at this hotel rank near the top in terms of friendly and helpful service. I also appreciated the fruit, bottled water, and granola bars available in the lobby. The rooms themselves are standard, nothing fancy but comfortable. The hotel is in a great location if you need to be at the university. There is a fee for parking but overall, the hotel provides good value for the money.

  • Stayed: June 2014, travelled with family
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Thank Don_K_Kingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 12 June 2014

Dear Mr Don_K_Kingston,

Thank you very much for taking the time to share feedback from your recent stay with us. We truly appreciate all guest comments, as it is an invaluable tool toward our goal of continual improvement and ensuring our guests have an overall enjoyable experience while staying with us.
We are delighted to know that our staff were both friendly and helpful throughout your visit. I will be sure to share your kind words of encouragement with our entire staff.

Once again, thank you for sharing your feedback with us. We look forward to your next visit at Delta Guelph Hotel and Conference Center.

Kind regards,

Nathan Brown

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Reviewed 2 June 2014

I found the staff very friendly, they exuded genuine happiness to be there and be of service to my every need. The hotel restaurant has a wonderfully planned and selective menu for all tastes. Nathan, our waiter, was absolutely fantastic. His mannerisms and skill set were very professional.

Room Tip: The south side had the evening sun which made the room very hot when I got in, but the A/C in the be...
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  • Stayed: May 2014, travelled on business
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Thank Kathryn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 3 June 2014

Dear Kathryn N,

Thank you very much for sharing your feedback from your recent stay with us. We are very pleased to see that our staff were friendly and helpful throughout, especially Nathan in the lounge. Our staff here are very passionate about hospitality and making our guests feel welcome; it is wonderful to know that this shows through in our service. We sincerely hope to welcome you back as our guest in the near future!

Kind regards,
Nathan Brown

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Reviewed 28 May 2014

I attended a small work meeting at this location. Everything in the hotel was clean and tidy. The room was bright and clean. The food served in the meeting was good for breakfast foods and fruit. Nice pitchers of water on every table. Decor was in good taste. I would recommend this to others who are looking to host a similar event.

  • Stayed: May 2014, travelled on business
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Thank nizi02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 29 May 2014

Dear Valued Guest,

Thank you very much for sharing feedback with us from your recent stay. We are delighted to see that you had an enjoyable time both as our guest of the hotel and at the conference you attended, complete with a clean and comfortable room, as well as friendly service and tasty food from our kitchen.

We very much appreciate your comments, and look forward to welcoming you back as our guest in the near future.

Kind regards,
Nathan Brown

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Reviewed 1 May 2014

I stayed here for a conference. The room was clean spacious and comfortable. The staff was friendly and helpful. It was an extremely restful stay. There are some minor and I do mean minor drawbacks, the hotel entrance is a bit confusing to find in the dark as it is off the main street and through two parking areas. My room was located on the side of the hotel facing the busy street which I found noisy, however when I turned on the fan to circulate the air the white noise from the fan drowned out the street so it did not bother me. The food provided by the hotel for the conference was excellent. I had a fantastic time. The food in the on site restaurant was delicious but a bit on the expensive side. Overall though a great place to stay.

Room Tip: Try to get a room that does not face the noisy street
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  • Stayed: February 2014, travelled on business
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2  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, Guest Relations Manager at Delta Guelph Hotel and Conference Centre, responded to this reviewResponded 4 May 2014

Dear Valued Guest,

Thank you for your feedback from your recent stay with us. We are very pleased to see you had an enjoyable stay, complete with clean and comfortable accommodations, friendly staff and tasty food from our 50 West kitchen. We appreciate your comments regarding our our hotel entrance, and this is something we will be taking into consideration for future planning. I would like to assure you that our restaurant team engineer our menu items and price points to be consistent with similar establishments in the area, however we do appreciate your feedback and I will share this with our 50 West management team.
Thank you, once again, for sharing your comments with us. We look forward to your next stay with us!
Warm regards,
Nathan Brown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Guelph Hotel and Conference Centre

Address: 50 Stone Rd W, Guelph, Ontario N1G 0A9, Canada
Region: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Guelph
Price Range: £82 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Delta Guelph Hotel and Conference Centre 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Built to meet the needs of business / leisure travelers and local companies looking for larger meeting and banquet venues, the new Delta Guelph Hotel and Conference Centre, a 148 deluxe room hotel, at the corner of Stone Road and Gordon Street. Located in the 12-hectare University of Guelph Research Park, across from the University of Guelph. ... more   less 
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Also Known As:
Delta Hotel Guelph
Guelph Delta
Delta Guelph Hotel And Conference Centre Ontario, Canada

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