I have stayed here several times. The bed linens, pillows and shower are wonderful. But, be aware that the front desk reception are not always helpful.
I arrived at 8 am to confirm my room for that night and request a quiet room, away from the sports teams that frequent this hotel. The front desk staff were very curt, disinterested, bordering on condescending. It is possible that this was the night staff and they were tired. However, I was the only guest in the lobby, so they did not appear to be busy. The only concession was to check my reservation and confirm that I was in a quiet area of the hotel. That was not the case.
When I returned at 5 pm, my experience was quite different. I reiterated that I was studying for an exam. Diego was very helpful and understanding of my need for quiet. He checked my room assignment and changed my room, placing me away from the pool level and the elevators. Although I passed folks with beer bottles in hand and several excited members of sports teams, the room was at the end of the hallway, with a lovely view.
I like this hotel, but at this price, the front desk might be more hospitable.
- Official Description (provided by the hotel):
- Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more less
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- Also Known As:
- Sheraton Hamilton Hotel Ontario, Canada
- Hamilton Sheraton