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“Pleasant Stay”

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Sheraton Hamilton Hotel
Ranked #4 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed 29 June 2014

This was our second stay at this location.Our stay started out rocky but improved when we were upgraded.This improved our view I never did find out where we our room was supposed to be.Thanks Jessica for the upgrade. The chlorine was not so overpowering in the pool area this time I only wish they would switch to salt water.

  • Stayed: June 2014, travelled as a couple
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Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 3 July 2014

Hello Joe R,

Thank you for taking the time to post a review! We are pleased to hear that though your stay started off a little rocky, Jessica was able to offer a complimentary upgrade to one of our deluxe king corner rooms. Thank you again for taking the time to recognize our Sheraton Team Member and we look forward to welcoming you back the next time your travels bring you back for your next swim.

Warm Regards,
-Syed Gardezi

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417 - 423 of 723 reviews

Reviewed 23 June 2014

This hotel was recommended by friends & we're really glad we paid the price. Initially we thought it was super expensive for Hamilton - truly a Toronto price... however, it was worth it in the long run. A bit disappointed that we were dinged another $10 for parking - & didn't think to ask this in advance (or were not told). The club floor room was perfect. Beautiful king bed & fantastic view. The washroom provided all amenities needed & overall it was fine. We did notice the a/c was extremely loud - but perhaps that 'white noise' blocked any hallway sounds we would have heard.
The complimentary hor d'oeuvres were perfect & the gal in the lounge was helpful & friendly. Same for the beautiful breakfast spread the next morning. Everything you need and a relaxing space to enjoy it in. Well done.
Theindoor pool was clean & certainly adequate. The best part was the attached sun deck & the comfie chairs on a beautiful day. There were people using the work out room - looked good. The landscapers were busy installing new plants..& I'm sure it is a major asset to the property. The access to the downscale mall was a bit of a surprise. Don't bother.
For our stay & time in 'Steel town' or the City of Waterfalls... it was a treat.

Room Tip: The higher floor - club lounge was great. Beautiful view over the water. Also requested LATE CHECKOU...
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  • Stayed: June 2014, travelled as a couple
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Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 26 June 2014

Hello Susan M,

Thank you for taking the time to post a review! We are pleased to hear you enjoyed your stay; and found the Sheraton Club Lounge hor d’oeuvres and breakfast to be in good standing during your stay. And are happy to hear you had time to enjoy our summer out door sun deck, great space to enjoy the sunshine. Thank you for taking the time to share your feedback, we appreciate you naming us the “Hamilton’s Downtown Choice” – and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

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Reviewed 23 June 2014

I loved these beds and I actually asked the Manager that I like to buy one of these beds. It is actually possible buy going on their website. I just received my delivery it is called sweet sleeper bed. Thank you Sheraton Hamilton for a comfortable stay!

Room Tip: all rooms have sweet sleeper rooms
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  • Stayed: June 2014, travelled with family
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1  Thank Hanan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 26 June 2014

Hello Hanan A,

Thank you for taking the time to post a review! We are so pleased to hear you found our Sheraton Sweet Sleeper Beds so comfortable that you purchased one of your very own. Thank you again for sharing your feedback and we look forward to welcoming you back for another comfortable sleep the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

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Reviewed 20 June 2014

The lounge is great and welcoming. It is connected to the mall (which isn't so good). The rooms are nice and of course you get all the amenities of a Sheraton.
The pool is nice and they have a sun deck! You can enjoy the sun in the summer.
The workout room is large and has LOTS of choices for workouts.
The staff was super friendly and I appreciated Jessica's patience as she explained many things at the front desk.
This is perfect if you want to want around downtown and there are many restaurant choices.

  • Stayed: June 2014, travelled on business
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Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 22 June 2014

Hello Elizabeth M,

Thank you for taking the time to post a review! We are so pleased to hear you found our swimming pool and sun deck enjoyable during your stay. Thank you for taking the time to recognize Jessica at our front desk; your kind words have been passed along to her. Thank you again for taking the time to share your feedback and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

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Reviewed 18 June 2014

We stayed at the Sheraton in Hamilton for two nights. We were very happy with our choice. On our arrival it was a little confusing on where we were expected to park. We did find our way but perhaps a little more signage might be useful. The lobby is very welcoming, clean and looks very up to date. Love the openness up to the second floor bar and restaurant.
We had two rooms, one with a king and another with two queens. Again very nice and the bathroom was clean and perhaps updated recently. The five of us had dinner in the restaurant and the food was excellent and our waitress was wonderful. Breakfast was included in our rate and was served in the Lounge on the 17th floor. The lady in charge there was great. Very helpful and made us some great waffles. Would definitely stay again.

  • Stayed: June 2014, travelled with family
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1  Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 20 June 2014

Hello Heather B,

Thank you for taking the time to post a review! We are glad to hear you enjoyed your recent stay with us. Thank you for taking the time to recognize our Sheraton Team Members, in our restaurant and Sheraton Club Lounge, your kind words have been passed along to them. Thank you again for taking the time to post a review and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

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Reviewed 3 June 2014

I was surprised at the condition of this Sheraton. I think of Sheratons as being reliable and fairly standard. The location of this hotel was pretty good but the rugs were worn and stained, housekeeping hadn't straightened up our room by 2;39, and the hotel was connected to a downscale mall..

  • Stayed: May 2014, travelled on business
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1  Thank TravelhappyAnnArbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded 4 June 2014

Hello TravelhappyAnnArbor,

Thank you for taking the time to post a review! We are pleased to hear that you found our location in good standings. We would like to apologize for your room not being serviced earlier in the day; please connect with me directly: syed.gardezi@sheratonhamilton.com at your earliest convenience to discuss your stay in its entirety. Thank you again for taking the time to share your feedback, and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

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Reviewed 2 June 2014

The rooms are clean, the lounge is nice, the location is fine.
There is a great Asian grocery store within the building area, good for fresh fruit and goodies at normal prices.

The check in person I dealt with, was not overly pleasant. It was a cumbersome experience that left me a little disappointed. I'll probably give Sheraton another try, but this experience was not inspiring.

Room Tip: I had a room right off the elevator and did not hear much elevator noise...not that I would advocate...
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  • Stayed: June 2014, travelled with family
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1  Thank zuppa7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Hamilton Hotel

Address: 116 King Street West, Hamilton, Ontario L8P 4V3, Canada
Phone Number:
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Hamilton
Price Range: £82 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 
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Also Known As:
Sheraton Hamilton Hotel Ontario, Canada
Hamilton Sheraton

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