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All reviews great hotel full kitchen underground parking complimentary breakfast bedroom suite home away from home living area stove top would stay here again basketball tournament the breakfast area family wedding excellent stay enjoyed my stay jackson square bagels parking lot
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Reviewed 3 March 2014 via mobile

Excellent service, friendly and helpful staff to answer any of your questions. You can save money with complimentary breakfast and supper. Our family will be returning to this location in the near future.
Suites are far better than a regular hotel rm for a family.

Stayed: February 2014, travelled on business
Thank amy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

I would definitely stay in this hotel again, despite the challenges with early opening.

We had a number of issues related to the initial opening that will be easily fixed (heat - rooms were too hot, only one elevator working all the time, long check in times. We were there for a basketball tournament and despite the challenges the staff's response remained professional and responsive.

+'s - rooms were excellent. Full kitchens, stainless steel fridge, microwave, stove top, full dishes even a dishwasher. Room was spotless and very spacious - couldn't ask for anything more. TV's in both the living and bedroom areas. Pool, gym all great. Breakfast is included and had a lot of options including eggs, sausage, fresh fruit, etc....a lot of choices. Restaurant was clean. Lots of informal meeting space to meet in.

-'s - just the issues relating to opening weekend. But the staff did well responding. also the underground parking is leaking badly, because it was winter it was icy as well. There is a parking fee as well, we didn't know that until we got there. They have a small convenience type store by the front desk but it is not well stocked - example no fresh fruit available for purchase. Mostly packaged food - they have a fridge not sure why no fresh options other than yogurt.

Room Tip: This hotel has 16 floors. A higher floor will get you above the city. Nice view.
  • Stayed: February 2014, travelled with friends
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1  Thank CC-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivera R, General Manager at Homewood Suites by Hilton Hamilton Ontario, responded to this reviewResponded 10 May 2014

Dear CC-CT,

Thank you taking the time to comment on your stay at the Homewood Suites by Hilton Hamilton in February 2014. We appreciate that you were able to overlook the many issues encountered during that opening weekend and to genuinely comment about both the positive and the negative aspects of your stay. Thank you for recognizing hotel cleanliness, staff responsiveness and professionalism as well as hotel's potential.

We have since worked out the kinks and look forward to welcoming you back!

Sincerely,

Olivera Radisic
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

I hesitated to write a review because I visited before they had officially opened. Construction was still on going (the reason I left an average review) but staff found us a room. We were attending a concert downtown at Copps and the location was great for that. The breakfast was really good and the staff was friendly. The owner and manager took time to speak to my mom and ask her thoughts on the new hotel and make sure construction activity was not bothering us. Although it was not complete, the experience was a good one and I'm sure it is even better now that it's finished.

Stayed: February 2014, travelled with family
1  Thank nctravlr12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018
Google Translation

Stayed: August 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018
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  • Stayed: July 2018, travelled with family
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2018
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