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“Good place, right off the highway”

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Holiday Inn Express Hotel & Suites Kingston
Ranked #8 of 37 Hotels in Kingston
Certificate of Excellence
Waterloo, Ontario
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good place, right off the highway”
Reviewed 9 July 2012

This Holiday Inn Express, which is just a couple of years old, is a welcome alternative to the existing motels at the Division Street exit from Highway 401 (the main exit for the historic and commercial section of Kingston, as well as Queen's University). It's a bit more upscale than what was previously available, with prices to match of course.

We found the room comfortable, clean and well equipped, with a scenic view of the back parking lot (which unfortunately is a long awkward walk away from the hotel entrance -- must not be much fun in winter). Service was good, and the free breakfast was also very good, though it's served in a small, cramped area that clearly isn't adequate to the number of people entitled to be there jostling to get their toast. The elevators, oddly, are among the slowest I have ever experienced!

Stayed May 2012, travelled with family
Helpful?
Thank halifaxborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Ontario
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 July 2012 via mobile

-Location is good (close to highway and shopping) bed is great, room is clean.
-Doors are very heavy and loud when close and we found this kept waking us up.
-There is no glass drinkware or plates. Just cheap small plastic cups in the room, wrapped in more plastic. The hotel says on a card in the bathroom that they on board with helping conserve, keeping the environment in mind(if you can reuse your towel) which is usual in most hotels now, however we found that the waste from the plastic cups, paper plates, plastic utensils, more plastic cups (for breakfast) to be awfully wasteful this day in age. I can't imagine how much plastic they are putting in landfills daily. My husband asked why they don't have glass and the response was they are not a big enough hotel to have an automatic washer.?!?
-Small fridge in room is nice touch, bathroom good.
-not certain we will return

Stayed July 2012, travelled as a couple
Helpful?
Thank Mookie1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 4 July 2012
Thank you for sharing your comments. We’re happy to hear that you enjoyed our location and found the room to be clean. We admire your concern for the environment and it is a concern for us as well. The Holiday Inn Express brand requires that we provide disposable cups in all of our guestrooms however we do make efforts to conserve in other ways, such as not washing towels that guests don’t mind reusing. We really hope that you will decide to stay with us again, we'd love to have you back.
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Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2012

This was great place to stay. Lovely King bed, Microwave and Fridge. The breakfast which was included was excellent, including eggs cereal, breads, yoghurt fruit and herbal tea. Very good value. If you want to get to the centre of town, you will need access to a car as it a little way out of the centre. However the there were shops close by for groceries and other provisions. Highly recommend this place and really enjoyed our stay.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pattrip2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 3 July 2012
Thank you for sharing your wonderful experience at our hotel. We want all of our guests to start their days out right so we make it a priority to provide a delicious and healthy breakfast selection. I’m glad you enjoyed it. Our location is very convenient with many shops and restaurants within walking distance. However historic downtown Kingston is worth visiting as well and it is just a very short car ride away. We hope you will visit us again.
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Brighton, Canada
Level Contributor
3 reviews
Reviewed 25 June 2012

My husband and I arrived June 22/12 until the following day. This was our second visit in less than a year.
Each time the front desk staff have been helpful, polite and professional.
The rooms are always clean and comfortable, with plenty of towels. This time we made use of the indoor pool and whirlpool. Both provided a nice way to relax.
The following morning we had the complimentary breakfast, which was great.
We'll be staying again in the near future, as this hotel NEVER disappoints!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColleenHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caledon
2 reviews
Reviewed 22 June 2012

I was planning to stay at a different hotel, didn't like it, and decided to quickly stop by the Holiday Inn to take a look. What a relief.

Brand new, as clean as it can get. The people at reception were top notch. Offered me the IHG Rewards Program, and I accepted. The room was not ready yet (I simply showed up there with no reservation). They asked me if I could wait 20 minutes in their lobby, catch up on work using their Wi-Fi. In about 15 minutes, they came back with the key to the room, and to my surprise, they have upgraded me into o Junior Suite.

In the room, only good surprises. Again, the room was impeccable, everything well organized. Wi-Fi connection for business purposes was very fast.

Only good comments. Recommend to everyone.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruno S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 26 June 2012
We are pleased that you decided to stop by our hotel too! I’m pleased that you found our staff to be friendly & helpful and our hotel to be clean & comfortable. Thank you for your recommendation.
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Ontario, Canada
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 19 June 2012

Stayed for out of town business. Hotel has all ammenities including indoor pool and complimentary full breakfast in the morning. Wi-Fi worked flawlessly. Big room, comfy bed. Lots of restaurants in the area. Easy access to the highway. Would not hesitate to stay here again.

Room Tip: Suites are larger in size. Book with priority club for the little extras such as water and snack on...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kids2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 21 June 2012
Thanks for the kind review. I’m so glad that we were able to provide you with everything you required for a comfortable stay. We hope you will stay with us again!
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Toronto, Canada
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 June 2012

It was only for an overnight stay in Kingston and I knew nothing about this hotel which my travelling companion had selected. As it turned out, I don't have a single complain to make about this hotel. Upon arrival we were greeted by a friendly front desk person who promptly checked us in and gave each of us a bottled water and breakfast bar. The room is clean; it is equipped with a small fridge, microwave oven and coffee machine. Even though we didn't need any of these but it's a thoughtful touch. Complimentary breakfast is included, which is self-served similar to a very well-stocked airport lounge. There is a good selection of bread, muffins, pastries, yogurt, cereal, eggs etc. Overall, it was a comfortable stay in a very pleasant hotel with nothing lacking. I would recommend it.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PYC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 18 June 2012
Thank you for writing this review. It’s wonderful to hear that you had such a comfortable stay at our hotel. We hope that you will keep us in mind next time you are in Kingston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Kingston

Property: Holiday Inn Express Hotel & Suites Kingston
Address: 11 Benson St, Kingston, Ontario K7K 5W2, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kingston
#6 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kingston 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Located minutes from downtown and adjacent to Highway 401, we are steps away from theatre, shopping and dining choices and offer spacious, well-appointed guest rooms and suites. Start each day with our complimentary Express Start breakfast featuring features hot and cold selections. Enjoy our indoor pool, whirlpool and 24-hour fitness room. You'll appreciate the convenience of free WiFi and parking. Planning a meeting? Our Loyalist Meeting room is perfect for groups of up to 50. Visit our website for packages and special offers. Earn IHG Rewards Club Points. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Kingston
Holiday Inn Express Kingston
Holiday Inn Express Hotel & Suites Kingston Ontario, Canada

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