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“Excellent Hotel Right Off The Highway” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Kingston

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Holiday Inn Express Hotel & Suites Kingston
Ranked #8 of 37 Hotels in Kingston
Certificate of Excellence
Hamilton, Ontario
Level Contributor
247 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Excellent Hotel Right Off The Highway”
5 of 5 bubbles Reviewed 28 May 2013

When travelling through the area my wife and I spent a night at this nicely appointed hotel. The rooms are spacious and well equipped (ours had a fridge and microwave). The pool and hot tub looked inviting although we did not have the time to you use them. The breakfast bar was well stocked with a good variety of choices. The staff are very pleasant and helpful. Don't hesitate to try this excellent hotel right off the highway.

Room Tip: The parking lot is quite busy the later it gets.
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  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorthernGuy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 29 May 2013
Thank you for staying with us on your recent trip through Kingston. We are so glad to know that you had an enjoyable stay. Our hotel is very convenient for travellers passing through because of out excellent location, peaceful guestrooms, and complimentary breakfast but we do hope to have the opportunity to welcome you back again so that you may have some time to relax and enjoy our pool and hot tub.
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449 reviews from our community

Traveller rating
    224
    153
    40
    14
    18
See reviews for
171
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Turkish first
  • Any
English first
Colorado
Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 23 May 2013

Location in near the 401, shopping and restaurants. The rooms are large and clean. The staff is very friendly. The breakfast is traditional express fare (nothing to get excited about but ok) Great selection on tv.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Coloradowoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 27 May 2013
Thank you for sharing this review of our hotel. We are pleased to read your positive comments. We hope you will keep us in mind the next time you travel to Kingston.
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Kitchener, Ontario, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

This review is overdue but it is worth posting (I travelled in May 2010 and May 2009 staying here).

Absolutely no issues with this hotel. Both times I stayed here, the checkin was extremely fast, and the room I was given was clean, and very modern looking. Beds are very comfortable for sleeping. There are many places to eat within walking distance and a plaza conveniently located across the street with a variety of shops and services available in it.

I would recommend this hotel to any traveller on any sort of trip.

Room Tip: I would ask for rooms on the upper floor as I found a 1st floor room can carry noise from above
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  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank byrong21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 24 April 2013
We are so glad that you decided to post this review… better late than never! Everyone here at the Holiday Inn Express and Suites Kingston would like to thank you for your comments and endorsement. We hope to have the opportunity to welcome you back to our hotel again.
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London, Canada
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

We stay at this hotel frequently. It is clean, and the staff is great. Facilities are super for what it is, an HI Express. Location suits us for access to the main highway (401) and our daughter's school.

On the plus side, very clean rooms, friendly staff, large rooms (we had a mini-suite sort of extended room), complimentary local and national newspapers and wireless, and breakfast meets the requirements for a quick start to the day. Coffee was good.

On the down side (and I realise some of these are chain standards set for HI Express hotels and beyond the control of the manager), the rooms are DARK DARK DARK. The bathroom desperately needs a close-up mirror and brighter by at least 3 fold lights. Even the lounge area of the room is very dark. And I know the chain dictates plastic coffee cups and water glasses in the rooms, but that is not particularly environmentally friendly.

In addition, room 312 (and I suspect all the x12 rooms) had invasive HVAC noise that started and stopped 24/7 and made sleep difficult. The staff was unaware of the issue.

All that said, we'll go back, but request a different room.

Room Tip: Stay away from rooms ending in x12, there appears t be an HVAC issue. Otherwise, stay her unless yo...
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  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jrw W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 10 April 2013
Thank you for the review, we appreciate your feedback. You are correct, some of the things you have mentioned are dictated by brand standards and therefore somewhat out of our control. However, the comfort and satisfaction of our guests is our absolute priority so we will certainly look into these issues. Overall, we are glad to know that enjoyed many aspects of our hotel and that you will be staying with us again.
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Cannington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 April 2013

I love staying at this location as parking and breakfast are included in the room price. The hotel is spotlessly clean. Check-in without any issues. The room is modern and clean. I love having a small fridge and a microwave in the room.

There are a number of restaurants if you are wanting to eat close by, ranging from a Denny's to Swiss Chalet, Boston Pizza, and East Side Mario's; all are within walking distance. For the shopper, the outlet mall is also close by.

This location offers easy access to the 401 (at Division Street) but you are only minutes from downtown Kingston or Kingston General Hospital.

This location is normally our 'first-choice' when staying in Kingston. Try to get a cheaper rate if possible (government/CAA etc)

The beds are very comfortable with extra pillows. The building is quiet for a great sleep!

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wannabewarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 9 April 2013
Thank you for taking the time to share this wonderful review of our hotel. We are thrilled to hear that the Holiday Inn Express and Suites is your first choice hotel when staying in Kingston. You have mentioned so many of our great features and amenities and it’s good to know that you have enjoyed them all. We look forward to welcoming you back to stay with us again.
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Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 17 March 2013 via mobile

Stayed here for two nights in early January for my daughter's hockey tournament. Convenient location off the 401 as many of the arenas were far - had to travel to Napanee twice. Rooms were good size for two of us - we shared 1 king bed. Only complaint is that our shower head didn't work well. Didn't use the pool but the breakfast each morning was convenient to have. Would stay here again when in Kingston.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Soymoosemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 20 March 2013
Thank you for this review. We are pleased to hear that you liked your guestroom and the complimentary breakfast buffet. Our hotel has very convenient highway access and isn’t very far from downtown either. We are sorry to hear that you had an issue with the shower head. Please never hesitate to let our staff know about any issues you may have during your stay so that we may correct them right away. If you would like to contact us directly and let us know which room you stayed in we can have our maintenance staff take care of this. We are delighted to hear that you would stay with us again and we hope you will have the opportunity to enjoy our swimming pool and hot tub during your next visit.
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Montreal
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

We came for the Scottie's Tournament of Hearts at the KRock center and the downtown Holiday Inn - Waterfront was booked up so we elected to stay at the Holiday Inn Express Hotel & Suites Kingston, just off the 401 and Division Street. Drive to the Memorial Center Arena and parked for free while taking the shuttle buses, again free. Room was large, comfortable and clean. Especially liked the Jacuzzi tub after sitting for 7.5 hours per day in a hockey arena seat. Breakfast was excellent, including a western omellette with bell peppers, a first! Hotel gave us late checkout when requested. We would stay there again.

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, 21 March 2013
We are very glad that you decided to stay with us and that you enjoyed your stay so much. Thank you for sharing these very kind comments. We are thrilled to hear that you would stay with us again and we certainly hope you do!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Kingston

Property: Holiday Inn Express Hotel & Suites Kingston
Address: 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kingston
#6 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kingston 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Located minutes from downtown and adjacent to Highway 401, we are steps away from theatre, shopping and dining choices and offer spacious, well-appointed guest rooms and suites. Start each day with our complimentary Express Start breakfast featuring features hot and cold selections. Enjoy our indoor pool, whirlpool and 24-hour fitness room. You'll appreciate the convenience of free WiFi and parking. Planning a meeting? Our Loyalist Meeting room is perfect for groups of up to 50. Visit our website for packages and special offers. Earn IHG Rewards Club Points. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Kingston
Holiday Inn Express Kingston
Holiday Inn Express Hotel & Suites Kingston Ontario, Canada

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