This is my first review I have ever written, I normally do not complain however I felt the need to share this information with everyone. 6 of us booked a two bedroom suite to stay in for a wedding in Kingston this weekend. I had emailed the hotel 3 weeks in advance to notify them we had a wedding to get ready for and asked if they could clean our room first so we would have a spot to get ready.... they replied they would try their hardest and to call them on the day we were arriving to see if it was ready. That saturday morning we called at 11:00am, 12:30, 1:00pm went to the hotel at 2:00pm and called at 3Pm. The lady on the phone was RUDE and not accomadating at all. I am quite dissapointed to say we had to get ready in our car and the hotel did not try and accomadate us what so ever. After the wedding ceremony we all had to leave the reception to CHECK IN to our hotel so we wouldnt have to do it at 2am when we got back from the wedding... the lady once again was not friendly. I am very dissapointed with the respect we recieved especially with how much we paid for a 1 night stay and didnt really even use the room. Other hotels in the area are much better as they accomadate their guests. We had 4 other friends staying at different hotels (The Radisson and Holiday Inn) and they were much more accomadating allowing them to check in early and making sure their rooms were ready,
On a good note.... the 2 bedroom suite was beautiful, the location is beautiful and the breakfast in the morning was good.. BUT there are other hotels in the area (Holiday Inn, The Radisson) that are beautiful, spacious and ACCOMADATING + RESPECTFUL to their guests.
- Official Description (provided by the hotel):
- The new Residence Inn Kingston hotel, located in downtown Kingston at Earl and Ontario streets, offers spacious fully-equipped suites and scenic harbour views. Built on Kingston's waterfront overlooking Lake Ontario, the new all-suite Marriott features amenities such as FREE breakfast, FREE high-speed Internet and fully equipped kitchens. Guests love the indoor salt-water treated swimming pool and West Seventy 6 Grill which serves dinner between 5pm-11pm. ... more less
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- Also Known As:
- Residence Inn Kingston Water's Edge Ontario, Canada