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“birthday, night out”

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Holiday Inn Kingston - Waterfront
Ranked #12 of 37 Hotels in Kingston
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“birthday, night out”
5 of 5 bubbles Reviewed 16 April 2014 via mobile

Great stay, really nice room, clean. Booking the room was for my and my wifes 30th birthday.
When we got to are room there was a nice cheese and strawberry spread waiting for us, it was a nice touch. Staff was very nice and friendly. Special thanks to Nicole Kemp. I would definitely book there again

Stayed April 2014, travelled with family
Helpful?
1 Thank dustin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 21 April 2014
Dear dustin k,

Happy Birthday to your wife from all of us at the Holiday Inn Kingston Waterfront! Thank you for taking time to share your experiences at TripAdvisor and we look forward welcoming you back soon!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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841 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
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English first
Kingston, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

We had a great weekend at the Holiday Inn Kingston - Waterfront. Upon arrival the staff were very courteous and friendly. The rooms were clean and comfortable. We ate at the restaurant; food was delicious and the service was quick and professional. The hotel is located in a perfect location to experience all that Kingston has to offer. Great hotel for a great price!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannons232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 21 April 2014
Dear Shannons232,

Thanks so much for sharing your stay with us! I'm so happy to hear that you enjoyed your visit. We have a pretty amazing team and they sure do love to make our guests feel special!

We look forward to your return.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 April 2014

I stayed at this hotel for a weekend and was very pleased with the hotel. The accommodations were excellent. The staff upon check-in was courteous and efficient. We ordered room service and the food was delivered promptly. We ate in the hotel restaurant and the food was excellent as was the bar service. I had no complaints at all about our stay and would recommend this hotel to anyone who wanted to visit Kingston.

Room Tip: The suites are spacious. It is nice having a room to face the lake.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fibze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 15 April 2014
Hello Fibze!
.
What an amazing review - thank you for sharing your experience with us. I'm happy to see that you have returned and I do hope a future summer visit is also planned. There are so many great restaurants, attractions, festivals and events in the beautiful downtown Kingston waterfront. See you soon!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 April 2014

We spent the weekend at this great hotel just as we have done on many other occasions. This was a busy weekend for the Holiday Inn but their customer service exceeded our expectations. With the excitement of the hockey teams, the staff were still able to accommodate all of our needs. They handled the teams very well and we had no issues. We had a suite for the weekend which turned out to be more than we had imagined, The rooms were very clean, beds comfortable and our view of the waterfront was incredible. We would recommend this hotel to all travellers!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 15 April 2014
Dear Danielle D,

Thank you for commenting on your recent visit! I am so happy to hear that you enjoyed your stay with us, and we hope to have you back again soon. Maybe for a little longer stay in the summer?

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 April 2014 via mobile

Booked this hotel because it allowed pets and was a good location. Room was nice, bed was comfortable.
There was a hockey team staying and we were "upgraded" to a room in the middle of all the hockey team rooms. After a few hours of kids running up and down the halls screaming we called to ask about quiet hours (it was 1030pm when we called). We were told security would deal with it. Before security could arrive we had parents drinking outside our door and banging on the wall.
We asked them to be quiet then security showed up and informed us the hall is public area so they can be loud till 11pm.
I understand the hotel would get a lot of business from sports team, but thought they would encourage them to be more respectful of other guests.
I would consider staying again but would ask about groups staying the same night.

Stayed April 2014, travelled as a couple
Helpful?
Thank McKinney83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 14 April 2014
Dear McKinney83,

Thank you for commenting on your recent stay. Please accept my sincere apologies for the disruptions you encountered. When you have a moment, please contact me at 613.549.8400 ext 2600 as I would like to discuss further.

Thank you,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 April 2014 via mobile

I awoke at 3 am to see my bill at the door.
$14 parking charge despite the fact that I have no vehicle with me. I phoned the desk immediately; no apology was offered to the precious customer --- merely words to the effect that when I check out --- mention the fact that this charge should be removed.
I'm a long standing member of intercontinental hotels and am very disappointed.
Cater to the customer or you're in danger of losing her.
Ms Palmer

Stayed April 2014
Helpful?
2 Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 14 April 2014
Dear Patricia P,

Thank you for commenting on your recent stay at Holiday Inn Kingston Waterfront. I am saddened to learn of your experiences and will address this immediately to ensure we are servicing our guests appropriately.

We look forward to your return in the near future.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 9 April 2014

I stay here frequently for business and always appreciate the great service. Should you find yourself at the lobby bar, be sure to say hello and grab a drink from Brandon. Brandon defines what good, friendly service is. After a long day, it is always nice to see a friendly, familiar face.

Room Tip: just be friendly to the front desk
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craigdubya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 14 April 2014
Dear craigdubya,

Thank you for sharing your experiences! Brandon does go the extra mile to ensure all his patrons are well taken care of.

We look forward to welcoming you back soon.

Regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kingston - Waterfront

Property: Holiday Inn Kingston - Waterfront
Address: 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario, Canada

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