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“RMC Graduation.”

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Holiday Inn Kingston - Waterfront
Ranked #12 of 37 Hotels in Kingston
Calgary
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“RMC Graduation.”
Reviewed 28 May 2014

My son, his wife, my granddaughter and I stayed at the Holiday Inn in Kingston, Ontario for 3 nights in May, 2014. The room was very clean, with plenty of fresh pillows and towels. We had a lovely view of the RMC grounds from our balcony, across the St. Lawrence. The location was greatly appreciated, as it took us less than 5 minutes to reach our daily destinations. The dining room was a great place to start the day, with a complete buffet breakfast. And, shopping along Princess St. was very convenient. Altogether, a much appreciated experience.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 5 June 2014
Dear Joan M,

Congratulations to the RMC Graduate! Thank you so much for sharing your visit to Kingston. As you mentioned, location is a big factor that we have. Being close to RMC, the Wolfe Island ferry terminal, and our located in the heart of downtown is such a convenience for our guests. So thank you for sharing those notes and taking advantage of all that is around us! I am so happy to hear that you have enjoyed your stay with us. We hope to have you back again soon!

Warm regards,

Scott Follwell - General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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English first
Toronto, Canada
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

This is a typical holiday inn property. The thing that stood out for me was the EXCELLENT people they have. We were there for a hockey tournament and the hotel was full, but I noticed that the staff went over and beyond trying to help people find accommodations. Great pool area and once again the staff was great with the kids.

I would definitely stay here again!

  • Stayed April 2014, travelled with family
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Helpful?
Thank dewwyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 5 June 2014
Dear dewwyy,

Thank you for appreciating our hotel associates and I am happy to hear that you enjoyed one of our many hotel amenities. We look forward welcoming you again in the near future.

Warm regards,

Scott Follwell - General Manager
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Toronto
Level 6 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 May 2014

This is my go to hotel when I am in Kingston. Rooms have all be outfitted with new pillows which are fresh and feel great. I was completely flabbergasted upon check out when the Reservations Manager, Anna Marie was greeting guests a pleasant good bye in the early morning and she happened to notice a small cast on my hand from an injury. She immediately came over and commenced taking control of my luggage cart and without hesitation pushed the cart out to my vehicle and then proceeded to take my belongings and place them in my vehicle. I protested that I was fine but she would have none of it. I felt somewhat sheepish being a man and permitting a woman to do this but she told me that she was there to help. Talk about service. Anna Marie went way over and above what one would expect however all the staff are customer service oriented at this location. I know that they are sincere as just about every review refers to the friendly staff. I cannot say enough about how great the staff are. They are all gems. Thank you Anna Marie for making my life a little easier upon checking out.

Room Tip: Rooms have just been equipped with brand new king sized pillows of a great quality.
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  • Stayed May 2014, travelled on business
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Helpful?
Thank vegasguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 May 2014
Dear vegasguys,

Thank you so much for a great review! Anna Marie is certainly great while attending to guests needs. From all of us here, we hope your health improves and wish you a speedy recovery!

Warm regards,

Scott Follwell - General Manager
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Toronto, Canada
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2014

We stayed at this Holiday Inn on the waterfront in Kingston on Friday May 16. The staff were extremely helpful and friendly. And accommodating. The location was excellent.

However the rooms were sub-standard. We started in room 327 which smelled of stale smoke. The desk chair was dirty- hair and talcum powder - the bathtub was dirty and there was dust in the corners of the bathroom. We immediately asked to be moved to another room. We were given a free Breakfast chit.

We moved to 325. While the room was cleaner, the bathtub was scarred, old and grey on the bottom, and the counter top was chipped. The toilet lever didn't work properly.

On checkout, we explained the situation and were given $100 off plus free parking. So the original rate of over $300 all included (tax, parking, etc) went down to $132 with tax. This was very much appreciated. However, for a hotel that appeared to us to need a lot of work, we found the asking rates very high. By contrast, the Holiday Inn in Ottawa on Cooper St at the Canal charges less for a much larger suite, with kitchenette and is always clean (we've stayed there many times).

Please consider renovating your hotel or dropping the rates to be in line with a hotel that needs a lot of work.

Room Tip: Ask for one that has been renovated, if that exists.
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  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 May 2014
Dear Cindy B,

Thank you for sharing your observations. I am glad you found our associates to your satisfaction and will review your additional comments for immediate improvements.

Regards,

Scott Follwell - General Manger
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Toronto, Canada
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 May 2014

I stayed at this hotel for one night with my husband for a friend's wedding nearby, and it was a great experience overall. Check in was quick and convenient, we were upgraded to a King room with a water view for a mere $3 extra because we booked online, and we were accommodated earlier than regular check-in (bonus!). The room was spacious and the water view was lovely. The bed was super comfortable, and the check-out was also very quick.

There was only one minor snag: they charged us for parking when we didn't even arrive with a car! Thankfully when I brought this up to the clerk upon check-out, she immediately changed the bill and took off the parking fee. It was expertly handled.

Overall, a very good experience.

Room Tip: We had a water view facing the bridge, which was very nice.
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank emilymelissabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 May 2014
Dear emilymelissabee,

Thank you for sharing your experiences. My apologies for our slight oversight on your bill - I am glad to read it was immediately corrected.

We hope to see you again soon!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level 4 Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 May 2014

This hotel is centrally located in downtown Kingston and is on the water. The rooms are standard, however, the desk is a well-designed L-shaped (good for business travellers). The staff were very cordial and helpful. Good place to stay in downtown Kingston, especially given the price.

Also, the bathroom felt as though it had heated floors, which is always nice.

Room Tip: The rooms with doors connecting to other rooms are a bit loud, try and avoid these if possible.
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  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank TalithaN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 May 2014
Dear TalithaN,

Thanks so much for sharing your experience with us! We do love what we do here for our guests, so I'm glad that it shows! We look forward to welcoming you again soon.

Warm regards,

Scott Follwell - General Manager
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Perth, Canada
1 review
Reviewed 4 May 2014

Stayed for 3 nights at this hotel and had a marvelous stay.
It is a beautiful hotel right in the thick of things. The rooms were clean and very comfortable, we ate at the restaurant and the food was delicious.
If you are looking for a friendly, comfortable, welcoming and reasonably priced hotel....then the Holiday Inn waterfront is great for you.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 8 May 2014
Dear Diane B,

Thank you so much for taking the time to write this great review of your stay! We love to hear when guests leave happy and love it even better when they share their experience with others. Thank you so much for being our guest and we hope to have you back again!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kingston - Waterfront

Property: Holiday Inn Kingston - Waterfront
Address: 2 Princess St, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario, Canada

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