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“Amazing location, okay rooms”

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Holiday Inn Kingston - Waterfront
Ranked #12 of 37 Hotels in Kingston
San Jose, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing location, okay rooms”
Reviewed 25 June 2014

I hosted my Sister's bachelorette at the Holiday inn Kingston - Waterfront. I don't live local so wasn't exactly sure where in Kingston we wanted to be but this hotel had AWESOME location and the front desk staff were GREAT. I called a few days before our weekend and they reserved us 2 water-front rooms which was great! The rooms were disappointing, given the price (we paid $258/room!) although they were clean, which is most important. The washrooms were very out dated so didn't feel as clean (a few spots of mildew on the shower curtain even, yuck!). older tub, very old sink and vanity, no fan, even the bathroom door seemed old! I was surprised for that price that the rooms hadn't been updated in so many years.
Overall it suited our weekend fine but we were disappointed with the aged appearance and feel of the rooms.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KristenB508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 27 June 2014
Dear KristenB508,

Thank you for commenting on your stay and I am happy to hear you found our service and location was great. As we plan our future upgrades, I will use your advice to assist us with renovations.

If your travels lead you back to Kingston, please contact me at 613.549.8400 ext 2600 or sfollwell@hikingstonwaterfront.com and I will personally arrange accommodation for your group.

Warm regards,

Scott Follwell - General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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English first
Ottawa, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2014

The room was extremely comfortable with everything in working order. Water pressure in the shower was excellent. The toiletries were nice but could have been a bit larger in size for the two of us. We had room 217, which I would not recommend. The balcony was not useable and did not have a view even though it was a water view room. The concrete top of the restaurant was level with the balcony railing and was full of water with cigarette butts. In spite of that, the room itself was great. We were golfing every day and were looking forward to the hot tub. The jets were not functioning while we were there. That was disappointing. The pool was great and so was the sauna. The staff, in particular Holly-Marie, was friendly and made us feel welcomed.When they learned that it was my birthday, we were given complimentary coupons for the breakfast buffet, We would definitely stay here again, just not in that room. It may be that we were given that room as I had booked using Air Miles.

Room Tip: Room 217's balcony was not useable. The room itself was great. Quiet & comfortable.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank emmasnana2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 4 July 2014
Dear emmasnana2007,

Happy belated birthday from all of us at the Holiday Inn Kingston Waterfront! Thank you for sharing your thoughts on your recent stay. Please accept my apologies for the hot tub jet failure, it was unfortunate this occurred during your stay and was repaired immediately.
We look forward to your return. Until then, we hope you par every hole!

Warm regards,
Scott Follwell - General Manager
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

Service by Front Desk Staff -- Holly-Marie, Maitlyn, Rahim was excellent and very helpful. Karla the Sous Chef creates amazing cookies. Food was awesome. Having apples and water, pens and note books available at all times during the Conference was excellent. Cleaning Staff works hard and towels were changed daily. Only bummer was the room floors were never vacuumed around and in the corners.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 27 June 2014
Dear Lorna B,

Thank you Lorna B for commenting on your stay and for mentioning our delightful Guest Services Team. They truly are committed to guest satisfaction. I will look into your housekeeping comments and correct this accordingly. (And yes...our Sous Chef makes amazing cookies which is why I had to get a treadmill at home...)

We look forward to your return!

Warm regards,

Scott Follwell - General Manager
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Toronto, Canada
1 review
Reviewed 22 June 2014

I stayed at your hotel recently, and had the pleasure of meeting Holly-Marie at the front desk. She went above and beyond to make sure our stay was comfortable and that we had everything and more that we needed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coat_hangers_rule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 June 2014
Dear coat_hangers_rule,

We always appreciate the feedback, and are always glad to hear when it's a great experience. I'm happy to hear that Holly Marie was able to assist you. We hope to see you again soon!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Pennsylvania
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 June 2014

We stayed at this hotel twice within a week. The first stay was a standard room with 2 beds and a small bathroom. The second time we asked for an executive king room and it was like a different hotel. The room was very big with a really comfortable king bed, a desk, lots of spaces to plug in our 4 electronic devices, a sofa and coffee tables and 2 bedside tables, wall controlled heat and ac, a big bathroom with nice toiletries and a hair dryer and a perfect view of the harbor. It even had an alarm clock radio that had a soft blue glow after the lights were off so that you could easily see your way to the bathroom. It was room 443 if you are planning on staying here. Once again the staff was speedy and very friendly. Mary in the dining room was our waitress each time and she was wonderful. If you are anticipating touring Kingston or taking the St Lawrence 1,000 Island Cruise, you couldn't stay at a more convenient location. There is a tap room and many nearby shops and restaurants, the trolley to tour the city, dinner cruises and even the state alcohol store within a 2 easy block walk. The hotel is right at the dock and we walked the 1/3 block or less to get to our cruise with our luggage. You will pay for breakfast and pay for parking here. The room has a coffee maker and refrigerator as well as a flat screen tv with a channel guide. I am still giving the hotel an average for value because it is not inexpensive to stay here, however the second stay of ours was very good. We did not use the pool but others said it was very clean and nice. They also have 2 washers and 2 dryers for a fee of $2 each. Bring coins. We travel with detergent pods and fabric softener sheets, but for those who don't, there is a sign that says they are available for purchase at the front desk. While you are doing your laundry, there is a free house computer for your use right outside of the door and restrooms right there. The breakfast buffet ($12+)consisted of scrambled eggs, bacon and sausage, potatoes, french toast and pancakes, fresh fruit mix, yogurt, cereals, coffee, juices, toast, bagels and some pastries. There is a brunch on Sunday but we checked out before that.

Room Tip: Room 443 was excellent
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jammy-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 June 2014
Dear jammy-10,

Thank you for commenting on your stay. I’m glad to hear that you enjoyed your visit with us! We always love to hear feedback from our guests on how the property worked for them. We do like to make our guests happy with providing everything they need for a comfortable stay. Even if it is just a smile! We hope to have you back again soon, and thank you for the recommendation!

Warm regards,

Scott Follwell - General Manager
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Guelph
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

We have been staying at this hotel for years. Our first stay in Kingston was at another chain and we felt it was cold and unfriendly. Not so with the Holiday Inn Kingston waterfront! Staff is great, helpful and attentive without being intrusive!
For years we ,have mentioned only two things that needed improvement. One is the outside pool umbrellas and patio furniture and the other was the lack of king pillows on the king beds! Well we were thrilled on our recent visit to see that yes we now have king pillows!
Thank you for listening!
Bringing our 85 year old mom in July for a mini getaway and then just the two of us in
in August for our anniversary and can't wait to see if the pool umbrellas will have been updated.
You will not be disappointed with a stay at this location!

Room Tip: Always request a king and you will be guaranteed a great view!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lin7707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 23 June 2014
Dear Lin7707,

Thank you for commenting on your stay! We are listening and am working on pool umbrella improvements. Please contact me at 613.549.8400 ext 2600 as I would like to discuss your request further.

See you soon!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2014 via mobile

My wife and I stayed at the hotel for 1 night, and we're extremely impressed with the quality and comfort of the room, how clean everything was but more importantly how welcoming, friendly and informative the staff were. Especially the bar man Brandon, who gave us great advice on where to visit while in Kingston (which was too much to fit into one day unfortunately) as well as loads of history about the area. Really nice place would definatly suggest to everyone to stay here while in Kingston.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, 13 June 2014
Dear David M,

Thank you for commenting on your stay. We always appreciate the feedback, and are always glad to hear when it's a great experience. I'm also happy to hear that Brandon was able to help you find many attractions and sights to see while visiting Kingston. He is a wealth of knowledge!! Will we will see you around town again this summer? Hope so!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kingston - Waterfront

Property: Holiday Inn Kingston - Waterfront
Address: 2 Princess St, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario, Canada

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