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“Comfort at the Comfort Inn”

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Comfort Inn Midtown
Ranked #20 of 37 Hotels in Kingston
Brighton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfort at the Comfort Inn”
Reviewed 30 December 2013

My father has been very ill and in Kingston General hospital for the past few weeks.

Two of my uncles and aunts travelled from southwestern Ontario this week to visit him. Since the drive is over four hours each way and they wanted to visit more than once, they asked a staff member at the hospital to recommend accomodations.

They were told that the Comfort Inn on Princess St. was offering a special discount to patients` family members during the holidays (Dec. 24th to Jan.2). We have had `compassionate`rates at other hôtels before but usually that meant that you would only pay $105 per night rather than their regular rates.

The Comfort Inn offered them accomodations for FREE. Absolutely no cost during a time of year that most hôtels charge their `high season` rates. But more than a warm, clean bed to sleep in, the staff at the Comfort Inn offered them compassion, a warm cup of coffee when they arrived and kind words.

It is with heartfelt gratitude that I thank them for their kindness and generosity. I know it meant a lot to my Dad to see his brother and sister and their partners. And it meant a lot to all of us that the Comfort Inn made things a little easier this week.

Our sincere thanks to all.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
4 Thank pam p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Toronto, Canada
Level Contributor
1,564 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 955 helpful votes
Reviewed 4 November 2013

I've stayed at literally dozens of Comfort Inn's across North America and this ranked as one of my worst experiences (only the one in Dover, Delaware was worse!). From the smelly man who checked us in (he chain smoked outside the front entrance), to the filthy hallways and oddly odored room the motel just didn't. The motel also seemed to be home to somewhat permanent residents, several of whom were barbecuing outside their rooms.

There is little good to say about this property. You certainly can do better in the area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kingston hotels

York, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 October 2013

We stayed in this hotel for one night as part of a fly drive tour of Eastern Canada. It was located on the outskirts of Kingston. We did not choose this hotel as it was part of the package. The hotel was ok with one night but was not spotless with burns on the duvet cover and smell of cigarettes in the room despite being non-smoking. A basic breakfast was included which was a plus.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millbrook
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 September 2013

Rooms are reasonably priced and reasonably comfortable. Close to the Ambassador Convention Centre. Also a few good restaurants within walking distance and it is within walking distance of the VIA Rail station, if one is energetic and the weather is cooperates.
Breakfast is provided and is better than some hotels but not great, depending on your expectations.

Room Tip: This establishment is on a main street so rooms in the back may be a bit quieter.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank OzzyPizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013

A disgustingly unpleasant place to stay. Filthy and smelly. We booked in, had doubts about the room, but left quickly as we were booked on a lake cruise. On return we asked for a change of room but were told this could only happen if we paid for both rooms. Our room smelt disgusting. Drains in bathroom were rusted out, carpet was stained and dirty, chairs in rom were badly stained. I considered sleeping in the car rather than the room, but after purchasing room deodorizer and spraying liberally around room, it was JUST bearable. Turned air conditioner off as it made smell worse. Left door open as long as possible to have some fresh air, but eventually had to close it to keep out bugs. Kitchen was equally dirty. Waffle maker was greasy and rusty. Chairs also dirty in dining room. I would strongly advise against staying in this hotel. We make a formal complaint but have had no response in more than two weeks. DON'T stay at this hotel. It's disgusting.

Room Tip: This hotel was filthy and smelled disgusting. I had trouble sleeping due to smell. Went downtown and...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Suerobinson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewThibault, Manager at Comfort Inn Midtown, responded to this review, 5 September 2013
Dear Guest

Sorry to hear about your stay.We do try to keep up with the Comfortinn stands, but sometimes fall threw the cracks...Come this January we will be donig reno's and yes some of the smoking rooms will be removed...All carpets redone etc Again i hope you will try us again maybe later next year to see the difference
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 September 2013

Dropping of student at Queen's. Stayed 2 nights. Every year hundreds of students desend on Kingston and their parents need to stay somewhere for one or two nights. It happens each and every year. The hotel should be prepared. They were for checkin, but not for the breakfast the next morning. No chairs. Not a lot of food. Don't blame the poor woman trying to keep everything full. She was working hard. There should have been two (or three) of them working.

Beds are hard and terrible. We used the pull-out couch and there were sheets folded up into it, but the bed was not made. We had to make it. When the room was made up after the first night, the sofabed was not made up, just left all slept in.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank best-hockey-mom-ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewThibault, Manager at Comfort Inn Midtown, responded to this review, 5 September 2013
Our breakfast room was just built this past 2 years and due to size of property,and rooms
the space for breakfast room was our only option....Beds are all new also 2 years old ,not broken in yet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collingwood, Canada
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 September 2013

Don't be fooled by the no smoking signs, our room was on the second floor signed non-smoking room smelled terrible, two ash trays, the furniture and bedding covered in burn marks. The ceiling is stained yellow. Checked with the front desk to confirm that we were in the non-smoking room, which was confirmed, offered to supply a machine to take the smell out of the air but it was in use. Air conditioner didn't work no other rooms in the city we tried. Breakfast was something else, lady who I fist thought was a guest in track pants and dirty shirt, running shoes 3 sizes too big going around the room kicking at bees that were getting in to the dinning room because the screen door was broken, she would jump on the bees just something else. Food didn't appear cooked (pork sausage) we left before getting stung.

Room Tip: Check your room before you check in, stay somewhere else
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris-272727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewThibault, Manager at Comfort Inn Midtown, responded to this review, 5 September 2013
Sorry to hear about your stay, and the condition of your room.Yes we still have smoking rooms at our property, which most will be remove come January.....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Midtown

Property: Comfort Inn Midtown
Address: 1454 Princess St, Kingston, Ontario K7M 3E5, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #20 of 37 Hotels in Kingston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Midtown 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
The Comfort Inn® Midtown is conveniently located minutes from Kingston Memorial Centre, Fort Henry, the International Hockey Hall of Fame, 1000 Islands Boat Tours, Queens University, St. Lawrence College and the Royal Military College.Shopping is available at area malls, including Cataraqui Town Centre and Kingston Shopping Centre. This Comfort Inn hotel is minutes from the beautiful downtown harbour-front area where visitors can enjoy an assortment of restaurants and shopping at unique boutiques. With tastefully decorated accommodations, each guest will feel right at home at this Kingston hotel. All rooms feature flat screen cable television, ironing equipment, coffee makers and hair dryers. Non-smoking rooms are available. Guests are invited to take advantage of the attractive picnic area equipped with a barbecue. ... more   less 
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Also Known As:
Comfort Inn Midtown Hotel Kingston
Comfort Inn Kingston
Kingston Comfort Inn
Comfort Inn Midtown Kingston, Ontario, Canada

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